kiafinance.co.uk Anmeldelser 24

The worst customer service ever. Don’t respond to emails or calls or logical arguments; want bank statements instead of receipts to refund out of pocket expenses associated with faulty vehicle - totally unnecessary. One of the worst customer service experiences ever!!!

Excellent customer service. Had a lot of trouble with a car dealer I bought a car from paying my old finance payment to Kia. Every time I dealt with Kia they were excellent. I particular one member of staff. She was extremely helpful with excellent customer service, she got the finance settlement sorted in a week when the dealer had messed up paying it over a month ago. Can’t speak highly enough of them and the customer service advisor in particular she is an asset to the company.

I purchased a car from Ringways ford in Leeds and had the finance arranged by them through Kia finance.
From the day of collection I noticed a few issues with the vehicle, which I reported straight to Ringways and Kia finance.
I was told to get the car booked into the dealership as they only have one attempt to rectify and repair the problems on the car.
The problem consisted of the start stop not working. A noise from the engine and a damp smell coming from the boot.
They had the car for a few days in that Time they rectified the damp, the noise on the engine was to be a characteristic of the vehicle and the start stop had the battery recharged. I collected the vehicle and drove around 50 miles that day in the motorway but unfortunately the start stop didn’t even function the once. I gave it the benefit of the doubt at that point.
But as usage of the vehicle went on the start stop still didn’t operate.
I got in touch with the dealership/Kia finance and I agreed to get the car booked back in and have the issue checked. The car went back in for an overnight booking again I was told the battery had been recharged and the start stop was working. Got the car back the following day and driven again for around 20 miles that day but as before it didn’t active.
I started the complain back and Kia finance reopened my original complaint. I left it with them hoping I would hear something positive but I didn’t hear anything.
I then phoned to get an update and was told my complaints handler would contact me and arrange an inspection on my vehicle which I agreed and again left it with Kia finance. Another few weeks passed and I made a further contact to be told the complaints handler would contact me but unfortunately no contact has been made with me. At this point I am very angry at the fact I have a vehicle which from day one is not fit for purpose and have the right for rejection but no one contacts me plus I am paying a good monthly figure without delay each month but have a vehicle that doesn’t function how it should. I don’t think this is acceptable I’m sure if I stopped paying you, you would be straight on the phone. Please take this complaint seriously as I am not happy at all.
Thank you