Very Poor Service, Very Poor Communication, Poor Quality
We ordered a part in July 2025 and paid 50% for our Kia. As of Oct 2026, no part has arrived, no communication from Kia.lk received, no updates, no response to any calls, total silence.
We would not recommend anyone to buy a Kia in Sri Lanka as they are unable to supply parts appropriately or timely. They are also not able to communicate effectively.
Their core interest in making money without service. A simple gearbox oil change is LKR30,000+VAT claiming it needs to be done every 60,000km, however they do not check when they changed the oil last. This is predatory.
Furthermore, they rarely repair but replace and have proved themselves as poor diagnosers of problems, replacing symptomatic parts without addressing the root cause.
Quality and reliability of our car has been questionable.



