Keskine Anmeldelser 75

Excellent Customer Service and Communication from Support Team

I can't comment on the effectiveness of the IPL I purchased as it turned out to be unsuitable for me. Unfortunately this only because apparent when I had removed the cellophane wrapping to read the instructions as the issue (hypertension) was not mentioned on the website. Having read a couple of reviews about customer service when the item has been opened I was concerned that I would have difficulty obtaining a refund but I am happy to say that was not the case. I contacted the company via their contact form on 8/1/26, explaining the issue and received an apologetic reply that day. I was advised that a return label would be sent the following day. I received that via email as promised. I was unable to get to the post office until 12/1/26 . I received an email on 14/1/26 to say the parcel has been received. On 15/1/26 I received a further email to say my refund has been issued and the money was back on my credit card on 16/1/26. All email correspondence was polite and timescale promises were kept. The only minor quibble I would have is that it was an actual postage label that was sent which meant I had to find somewhere to print it off hence the couple of days delay sending it back. A QR code would be a better option. But that aside the customer service was first class.

Customer service is fast and efficient. Had an issue which was resolved within the hour. Thank you

I accidentally ordered 2 units and notified the team and Jess sorted it out in minutes and cancelled one and arranged a refund. No drama and very straightforward. Fantastic customer service. Brilliant

I have been absolutely delighted with my LED face mask. It has made such a difference to my skin, leaving it smoother and brighter. I did have a small issue at first, but the customer service was excellent. They responded very quickly and were so kind and helpful, resolving everything without any fuss. It is so refreshing these days to deal with a company that truly cares about its customers. I highly recommend them.

EDIT/UPDATE:
The problem in my original review has been fully resolved.

I am amending my original 1 star review. After posting the initial complaint regarding bad customer service the company contacted me and successfully corrected the underlying issue. I appreciate the swift action and commitment to turning around a negative customer experience.

I am updating my rating from 1 star to 3 stars to reflect the fact that the issue is now settled.

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I purchased the Keskine LED Face Mask. My experience with the customer service team has been severely lacking and highly disappointing.

Upon carrying out a test as per instructions I had an adverse reaction. I contacted Keskine Customer Services immediately, after waiting for a week for a response I was told that the face mask was for your face and not your arm (I am thinking they thought I was stupid) it clearly states on the instruction before using on the face to do a test on your inner arm.

I replied immediately to this sarcastic response and had to wait a further week before getting another reply, asking for photographic evidence, if I had been asked for this previously I would have gladly given this however the reaction had gone after a 2 week delay in replying.

A premium priced product (over £300) requires reliable customer support to back up its warranty and customer satisfaction. The current non-existent service makes me strongly regret this purchase and creates significant doubt about the company's commitment to its customers.

I cannot recommend purchasing from a company that fails to respond to customers especially when dealing with time-sensitive issues like returns or product faults.

I urge Keskine to drastically improve their customer service response time and communication.

Mrs D Linskey

The Keskine hair removal device does not work. I asked for a refund before havent had a reply from them. Do not buy!!!

I had high hopes for this, but when I unboxed it, the device would not even turn on. I asked for a refund and Keskine requested a video to show what the problem was. I sent the video a week ago and have still had no reply. Is this going to drag on forever or will this company, which so proudly displays it's money back guarantee, do the right thing? If not, I have a good mind to write to Sally Hamilton at Sally Sorts It, to report this company as scammers!
UPDATE: I added another star. After purchasing this item at the beginning of September, within 10 minutes I wished to reurn it, as it didn't turn on. Now near the end of November, after a huge papertrail of emails, I have finally been refunded in full.

So far the results are impressive as it’s only been 2 weeks. Looking forward for the final results. So far so good

Great customer service and impressive results with the led face mask.

I’ve been using it regularly for two months and the difference is huge. The hair is much finer and in some areas almost gone. I would recommend it if you’re tired of shaving all the time.

Great results with the led face mask pro. I am impressed with the multi led colour which offers different purposes. I suffer from acne and the purple mode has helped with my acne reduction.

The led face mask has made my skin feel much more rejuvenated and has got rid of my acne in under a week. 5 star product

Product arrived in good time but discovered the product was unsuitable for me. I returned the product and was promptly sent a refund. Jess was so helpful and a pleasure to deal with. Well done Jess!

My experience with keskine has been good so far. I am on my 2nd month of using the IPL device and I have no hair growing out. I was using other brands and I would not recommend any other brands other than Keskine. Impressive results.

The products of keskine are Amazing my wife really loved their hair removal device. I would recommend it to anyone who’s looking for a cost effective hair removal solution.

I would recommend this company, great results so far.

Very agreeable and helpful throught our conversations.

Their willingness to help sort out the issue,

I have been using the Keskine IPL device for around three months now and at first I honestly didn’t think it would work. I had already been to clinics in the past and wasted stupid amounts of money on treatments that barely made a difference, so I was really unsure if this would be any better.

After sticking with it I can say the results are impressive. My hair growth has reduced significantly and my chest hair is no longer visible. Even my armpits, which were always difficult to treat, are now smooth with very little regrowth.

I am genuinely impressed with Keskine and would recommend it to anyone who has been disappointed with professional treatments like I was.