A disappointing and stressful experience.
In January 2023, I purchased a tennis bracelet from Keshett as a gift for my daughter’s 30th birthday. It was a costly item, sold to us as brand new, 14ct gold with VS clarity diamonds, as stated on our receipt.
Within the first year, the bracelet began to stretch. We returned it to the store, where the late owner suggested shortening the bracelet and converting two of the diamonds into earring studs — which we paid for. The clasp was also problematic from the outset and was temporarily repaired in-store.
However, the bracelet continued to distort and eventually became unwearable. We attempted to resolve the issue with the new owner (the late owner's son-in-law) but were unable to reach a resolution. We then obtained an independent valuation from a certified NCJV-registered valuer, at our own expense. The bracelet was assessed as 9ct gold with SI clarity diamonds and had no visible hallmark — which directly contradicted both the original description and the receipt provided at purchase. Not the quality of product we paid for.
We supplied all of this information to the current owner and requested a refund, but our request was rejected. He is now insisting on yet another valuation with yet another valuer. Due to previous dealings and ongoing concerns, we are not comfortable handing over the bracelet. Appreciating that Keshett as professional jewellery business should be aware of what they sold and should have a valuation on file. The bracelet has been confirmed as the original bracelet purchased by instore staff.
We have since lodged a formal complaint with Consumer Affairs Victoria, ACCC and JAA and intend to take this matter further.
For full transparency, the owner of Keshett is also associated with Reigne Jewelry.
This has been an extremely disappointing experience. I strongly recommend that prospective customers seek an independent valuation, confirm all details in writing at the time of purchase, and exercise caution when dealing with Keshett Jewellery.