Kavixa Anmeldelser 

Shipping times are extremely long, and the reason is simple: they are merely intermediaries. They present themselves as a London-based company, but all items are shipped from China (and the quality is exactly what you would expect from products coming from there).

The real issue is that if you need to return an order, the shipping costs are entirely borne by the buyer, and sending a parcel to China as a private individual is very expensive—often equal to, or even higher than, the price of the item purchased.

From a commercial standpoint, it is highly improper not to clearly state that returns must be shipped to China; this comes very close to deceptive, if not outright fraudulent, behavior.

Do not buy from this website.

J’ai deja ecrit sur votre site pour cette entreprise et je n’ai toujours pas de reponse a ce jour sur ma commande qui par contre a ete ancaissee le 24 janvier ou est ma commande ?impossible d’ecrire un mail(la boite est pleine)!impossible d’avoir un suivi car pas de numero de commande et pas de numero de suivi que dois je faire pour les atteindre?

I bought a product because of its design, but the product I received was not accurate to that.

When i raised this to customer service they continued to tell me I couldn't get a full refund because the product wasn't damaged, despite the fact I only bought it because of inacurate advertising.

After they then took days on end to reply to each email I sent, they then told me I had passed the 30 day return period and it was no longer eligible for return, despite the ongoing discussion.

The product took weeks to arrive and I would need to pay to return it to China if I had wanted a partial refund. The address on their website was London and it wasn't made clear that a return could be elsewhere unless digging into the T&Cs.

Kavixa is a scam site, I’ve no idea why credit card companies allow Kavixa an account. I had to raise a dispute with my credit card company (ongoing) before I even had a response from customer services. I bought an expensive light fitting which is not as described and complete junk, no instructions, no manufacturer details, plastic not glass and even if it looked ok, I wouldn’t risk getting it fitted incase it is a fire hazard. Instead of sending a postage paid label and arranging a refund like a proper retailer would, they are stalling, asking me to video their rubbish goods (which I did) describing what was wrong with them, which I’d already told them in my email. Now they’ve told me they are sending a replacement which I don’t want as our electrician is already onsite and I ordered a different light fitting from a reputable company as soon as I realised I’d been scammed by Kavixa. AVOID AVOID AVOID. credit card companies - can’t you prevent payments being made to scam sites such as these?

I bought a Joyful knitted sweater from Kavixa which was delivered on 10 January 2026. I bought the sweater on the basis of the description that it was 100% heavy cotton. It was not, so is not as described or of satisfactory quality. I wrote on 17 January to the address given on the website citing my rights under the Consumer Rights Act and exercising my short term right to reject the item and requested a full refund with no deductions and no charge for return. I requested a response within 14 days of the letter, to date there has been no response. This is clearly a rip off site and my legal rights are being ignored. Never buy from this site, I was clearly duped and now have a worthless acrylic copy of someone else’s design.

Product sent was nothing like the picture and had to pay £20 to ship back to China. I have the original purchase order and picture and still no refund despite chasing. Now looking at the next legal steps.

Commande passée le 21/01 règlement encaissé le 22/01....mais toujours pas de livraison....certainement un site frauduleux ( Commande caméra de chasse ...n°S3190136440640990 )Quand on faire le suivi du colis....toujours en préparation !!!!!

Ordered two pairs of slippers - arrived poorly packaged and are poor quality. Tried to send back - took ages to get a reply, they’re saying the quality is fine and I have to send back to China at my own expense. They’re saying I must use original packaging. The packaging was flimsy plastic bags and no good to reuse. So I don’t trust them at all to refund me if I spend at least £10 posting them back. So I’m £40 out of pocket.
I don’t have an issue paying shipping costs in principle but the issues are:
Poor quality goods
Not up front about high returns costs
Poor communication
Sense of being untrustworthy

Initially I was disappointed. I thought my order had been lost. However, it did arrive, and on receipt, I was delighted. It was worth the wait, I hadn’t realised how far it had had to travel before arriving in the UK. Customer service wrote me a delightful email.

My order never arrived. Absolute garbage service. Please do not purchase with this joke of an organisation

Update 22nd January. Order finally did arrive around 7 days ago. Good product, but ridiculous amount of time to wait for it to arrive. The festive season excuse does not hold water; I sent packages to the USA between Christmas and new year, and they got to their destination much quicker! Do not purchase if you need the product within a reasonable timescale

Email not answered
Phone number not in service
Heated neck massage mine doesn’t heat up from China.

Received cardigan for my husband today after 3weeks. I ordered XL and the one I received is smaller than small! There are no labels on the garment, raw edges on the inside, buttons down one side but no buttonholes! I've been well stitched up! Very, very poor quality. Totally disgusted that things like this get dispatched. It came from China even though I thought it was coming from London. Will not order again.