KAST Anmeldelser 

Your invasive KYC process has me getting verified for over 2 weeks. Support hasn't gotten back to me. can't even use the app

Account approved, but I still cannot access the app

I have used KAST for payments and purchases, but my experience with support this week has been frustrating.

Since 4 October, the app has been stuck on “Reviewing your documents.” I reported the issue, provided a screenshot, and followed up several times under request #609727. KAST confirmed on 7 October that my account was active and ready to use, and I received an email saying card spending was unlocked. Despite that, I still could not get past the document review screen to access my account or manage my card.

I also received notifications that card payments were declined. The emails told me to check the reasons inside the app, which I could not access. Support acknowledged my requests and said the case was under review, but after nearly a week I had not received an explanation, a clear resolution date, or a fix.

This has disrupted my payments and left me unable to manage my account. I hope KAST resolves the issue and gives customers clearer updates when access to their money and card is affected.

They placed my account under review and then blocked it without providing me with a specific reason. when I reach out to them concerning the issue I was not told what exactly the issues was or what I need to do to resolve it. They completely fails when it comes to reliability and customer service. My M𝚘netian...account has remained accessible without unexpected reviews or blocks, making it easier to keep up with my usual account activity.

I'm honestly getting quite frustrated with KAST at this point.
I made a SEPA Instant transfer, the money left my bank account, but nothing has appeared in my KAST account. No balance update, no pending transaction, absolutely nothing. It's like the transfer never happened.
I've contacted support, and while they've been polite, all I've been told is that the team is looking into it and that some cases take longer than others.
I understand that problems happen, but we're talking about people's money here. It's worrying when your funds have left your bank and the receiving platform can't even confirm whether they've received them.
My support ticket is #469970, and I'm still waiting for someone to explain what's going on and when I can expect my money to arrive.
I'm not trying to be unreasonable. I just want to know where my money is and when this will be sorted out.
I'll happily update this review if KAST resolves the issue, but right now, this experience has really damaged my trust in the platform.

I deposited USD 10,000 into my account, and to date, I have not received or been given access to these funds. In addition, my account has been restricted without any clear explanation or legitimate reason being provided.

I consider this matter extremely serious and expect an immediate written explanation regarding the reason for the restriction, the current status of my funds, and the specific timeframe for resolving this issue.

I have given sufficient time for this matter to be resolved amicably. However, I will not tolerate any further delays, excuses, or unnecessary stalling. If this situation is not resolved promptly, I will proceed with the appropriate legal and regulatory actions this week to protect my rights and recover my funds.

I have also reviewed customer feedback on Trustpilot and was seriously concerned by the number of negative reviews and complaints describing similar experiences, including allegations of customers not receiving their funds or experiencing unexplained account restrictions.

I am treating this matter with the utmost seriousness and reserve all rights to pursue any available legal, regulatory, and formal remedies if my funds are not released and this issue is not properly addressed.

I expect a clear, written, and immediate response regarding the status of my account and my USD 10,000. Further delays will not be accepted.

Worst banking app ever, they blocked my account with 300$ and it’s so trash overall, dont recommend, stay away!

I opened a KAST account in Brazil, under KAST Brazil's terms, to receive rent payments for my property from the United States.

Here is exactly what happened:

- Oct 1–2: the first rent payments arrive.
- Oct 4: account blocked "for security reasons." No details.
- Within a day, I sent everything: the signed lease agreement (electronically verifiable), bank confirmations for the payments, proof of address, utility bills and my driver's license. I completed their selfie check and their verification form and answered every question.
- Oct 5: KAST confirms receipt, says the review is underway and that nothing else is needed from me.
- Oct 6: account permanently closed. No reason. No appeal. "This decision is final."

Not one word about my money. Two days after I proved, with documents, that these funds are rent from my own property, KAST shut the account and left my balance in limbo, without telling me where it is or when I will get it back. Holding a customer's money with no explanation and no date to return it feels like theft, plain and simple.

What any future customer should know:

1. KAST Brazil's own terms say all communication must be in Portuguese. Every support reply I received was in English, from a different agent each time, with templated text.
2. Their terms require written notice of how to recover your funds when they close an account. The closure email had nothing of the kind.
3. KAST acts like an amateur operation. It demands full cooperation, then gives you zero reasons, zero deadlines and zero answers. This is not how a serious financial company behaves.

I have had accounts with banks for many years and have never been treated like this. If you need to receive real income (salary, rent, client payments), do not trust KAST with it. Your account can disappear in 48 hours, even after you give them everything they ask for.

I will update this review if and when my money is returned.

I strongly advise anyone to be extremely cautious with KAST. Their business practices regarding basic consumer rights are highly manipulative.

I had a legitimate issue with an undelivered service and needed to initiate a standard chargeback for my transaction of $4,944.57. I filled out their specific, dedicated dispute forms and supported my entire claim with comprehensive photographic evidence. Instead of simply processing my valid claim, KAST first asked me to deposit $30 into my account to proceed. I did exactly as they asked.

Immediately after I deposited the funds, they suddenly placed my account under an exhausting "security review." They intentionally wasted many days subjecting me to endless delays and an intense interrogation. They demanded extensive proof of wealth and official bank statements. Even though this had nothing to do with my dispute, I fully complied. I answered every single question in detail and provided official bank statements proving my legitimate income as a Civil Engineer.

What did KAST do the moment I proved everything perfectly? My account was completely banned, and I was "offboarded."

It is painfully obvious that all of this was done solely to deprive me of my legal right to a dispute. Why put a customer through days of interrogations and demand sensitive financial documents if the decision to close the account was already made? It is clear this was a deliberate tactic: they refused to help, created a fake excuse to ban me, and intentionally wasted my time just so my chargeback window would expire.

They are protecting merchants who fail to deliver, while punishing consumers who ask for their rights. Be very careful—they will restrict your account the moment you try to reclaim your funds.

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A very bad experience. Account verification has been dragging on for over twenty days without completion. I don't understand what they want; I submitted documents, but they were rejected. They make the process unnecessarily difficult and complicated, acting as if they are the only ones in the world.

Unfortunately, the Company did not accept the ID from my country, period!

I have deposited 3 amounts of money through sepa via my Paypal account usually it gets credited into my account but this time it's taking forever and I've contacted the support TICKET: 607731 they barely give me any clear answers I'm very worried and in need for my money I wasn't even informed what had happened and why is this happening to me , usually I write good things about kast but now I'm very frustrated and I'm very worried my money hasn't been credited to me account and zero answers no matter where I text them and explain to them what happened to me 😖😖😖😖

SEPA transfer stuck for over 48 hours, no reply from support

I've been using KAST and my transfers have always been credited instantly. On October 1, I sent two SEPA transfers from my own company to my KAST account. The first one arrived instantly, but the second one (1,350.70) has been stuck in "Processing" ever since.

I contacted support through the in-app chat (no reply) and by email. My request was merged into ticket #604699, but I still haven't received any update or explanation, even after following up.

There's no phone support, so I have no way to know what's happening with my money. I'm happy to provide any documents needed, I just need someone to tell me what's going on.

I'll gladly update this review once the issue is resolved.

BEWARE BIG SCAMMERS !!! They frozen my account with 200$ on it because they say I violated their terms and conditions.Don’t put your money in this app !!! They will rob you for sure

If I could give KAST zero stars, I would.

I deeply regret transferring money to this service. I deposited a small sum and now cannot withdraw it. I already provided verification when I registered, yet I am being asked for further verification when trying to get my money out.

I am furious. Having to jump through more hoops to access my own money is unacceptable, and I find this experience disgraceful. It has completely destroyed my trust in KAST.

I want my money returned and this matter resolved without any further unnecessary obstacles.

Based on my experience, I strongly advise people to avoid KAST. I would never recommend this service or trust it with my money again.

I’m so disappointed with the service. I have referred one friend only one person and he was spending so I got the first referral bonus. I started spending it and then I made my account get frozen and the rest of the referrals keep coming so the total is almost 236 $ That is held when I contact the Supportt on WhatsApp they just ghost me when I contact them on the app they just ask me to wait and not respond so they can fix it after two weeks of talking to them almost every day. They just said that I’m not consistent with the terms of service and then I kept talking and then they asked for the information of the person I referred. I provided every single detail and then I waited and waited and still I got the same response. This is just so bad when I looked online I found many people suffering from the same thing this is not fair if you can’t Deliver your bonus system then it’s almost like a scam when you’re telling people if you prefer, you’re gonna get this or that and then you freeze their account for no reason that’s so bad.

This has been one of the worst customer support experiences I’ve had on my entire life.

I’m trying to complete the identity verification required to use USD via SWIFT, but the app is stuck in a verification loop. I upload my passport, the process finishes, and then the app simply asks me to verify again. No error message, no explanation — just the same verification screen over and over.

I explained this repeatedly to support, sent screenshots, and even sent them a screen recording showing exactly what happens. Instead of actually investigating the issue, I kept getting passed between different agents who asked me the same questions again and again: Which document are you using? Have you uploaded your passport? Can you try the verification again?

Yes. I had already done exactly that countless times. That was the entire reason I contacted support.

At one point I was told the technical team was investigating and that it could take 24 hours or more. After waiting, I was simply told to open the app and try the verification again — the exact same thing that had already failed repeatedly. Later, another agent suggested it could be my internet connection or device, despite the video I had already provided clearly demonstrating the issue.

It genuinely feels like nobody properly read the conversation, watched the evidence I sent, or took ownership of the case.

I specifically requested a manual review of my passport and assistance enabling USD via SWIFT, yet I’m still going around in circles with no actual solution.

The issue itself is frustrating, but the support experience has made it significantly worse. Customers should not have to explain the exact same technical problem to multiple agents for days while receiving repetitive scripted responses.

Extremely disappointing service. I expected much better from KAST.

Honestly, my KYC experience with KAST has been extremely frustrating.

I followed their official KYC requirements and provided everything they asked for.

For Proof of Address, I first submitted an official Swiss bank statement from Dukascopy Bank SA, generated on September 23, 2026, showing my full name and residential address.

For Proof of Source of Funds and crypto activity, I also provided RedotPay wallet ownership evidence, including my USDT (TRC20) deposit address, as well as blockchain transaction evidence and a blockchain explorer link for my BTC transaction of 0.00047497 BTC from July 26, 2026.

After that, I submitted another updated set of documents based on their requirements.

I provided an official French-translated Certificat de Résidence issued on September 22, 2026, showing my full name and residential address and still within the 3-month period required by KAST.

I also submitted an official USD Account Statement from Wise Payments Ltd, generated on September 21, 2026. It shows my full name, address, recent incoming transactions and a balance above the minimum amount requested.

What makes this even more frustrating is that I checked KAST's own official Help Center before submitting these documents.

For Proof of Address, KAST explicitly says that bank statements and residency certificates can be accepted.

For Proof of Source of Funds, KAST explicitly lists digital account statements such as Wise and crypto evidence such as wallet ownership evidence, transaction history and blockchain explorer links.

So I didn't just send random documents. I specifically provided the types of documents that KAST itself says can be used for these verification requirements.

And now my latest submission has been waiting for 4 days with no proper response or update.

KAST's own Source of Funds article says that most reviews are completed within 1–3 business days.

So after providing all these documents and following every request, why am I still getting absolutely no clear update?

If something is missing, tell me exactly what is missing.

If one of my documents is not acceptable, tell me which one and why.

If you need additional evidence, ask me for it.

But don't keep requesting documents, receive everything, and then leave the customer waiting without any communication.

I have done everything requested from my side. I just want KAST to actually review my documents and give me a clear answer.

Very disappointing experience so far.

RESOLVED! Account under review, ~$400 balance inaccessible, no response
I deposited $500 USDC from Binance, sent $100 to Redot, and had ~$400 left. After I terminated my old card, my account was placed under review and I lost access completely. I submitted the requested verification and a formal complaint, but I have received no timeline and no answer. I am not asking for special treatment. Either restore my access or send my existing balance to an external wallet I designate. Indefinite restriction of my funds is not acceptable.

Never trust Kast with your money, they immediately blocked my account after receiving money from my stock broker and said they don't know how long it will take to unblock. my money is now locked, be extremely cautious!!

Don’t use KAST if you need a financial service you can rely on.

I contacted support for one simple reason: I wanted to change the Apple Private Relay email address linked to my account.

KAST could not solve it.

Instead, I was sent through repeated identity checks, account recovery questions, device checks and transaction verification. I provided everything they asked for.

There was no fraud. No unauthorized access. No compromised account.

KAST then blocked my account while I was still trying to resolve the issue with support.

This was not even my first attempt. I had already tried to change the same email address in January and eventually gave up because support could not handle it.

The problem is not that KAST presents itself as a bank. It does not. The problem is that it handles people’s money while its support appears unable to deal with a basic account issue without turning it into a security incident.

When something goes wrong, you may find yourself facing scripted replies, repeated verification, no clear ownership of the case and, in my case, a blocked account after asking for help.

KAST Tech is registered and licensed in Anjouan, Comoros. I have now filed complaints with the CFPB and with the authority under whose licence KAST Tech operates.

Don’t trust KAST with your money.