Kaseya, like most software companies have some challenges and are hard to navigate. However, it is the account support team that makes the difference. Our rep and his ability to maneuver throughout th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It is a shame that I cannot provide a zero star rating. I was a pretty easy sell. I knew what I wanted, the sales person gave me options and I signed up. A bad decision on my behalf. It has ta... Se mere
Virksomheden har svaret
Overpriced with Account Executives that do not use or have any experience with the products they sell. For any MSP considering Kaseya the only good product is Datto Workplace. VSAX is finally somewhat... Se mere
Virksomheden har svaret
I have been trying to contact my sales person or the 'BCDR Concierge' for days. I get no repsonse from them either via email or phone. I started trying phone numbers from their website, on several o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Kaseya is the leading global provider of AI-powered cybersecurity and IT management software. Through its customer-centric approach and renowned support, Kaseya delivers best-in-breed technologies that empower organizations to seamlessly manage IT infrastructure, secure networks, backup critical data, manage service operations and grow their businesses. Kaseya offers a broad array of IT management solutions from industry-leading providers: audIT, ConnectBooster, Datto, Graphus, ID Agent, IT Glue, Kaseya, RapidFire Tools, RocketCyber, SaaS Alerts, Secure Payments, Spanning Cloud Apps, TruMethods, Unitrends and Vonahi. These innovative solutions fuel Kaseya’s IT Complete platform, which addresses the challenges of multifunctional IT professionals. IT Complete empowers them to centrally command hardware, software, security, data, compliance, operations and more from within a comprehensive, integrated, intelligent (AI utilization-optimized), and affordable platform. Headquartered in Miami, Florida, Kaseya is privately held with a global presence in more than a dozen countries.
Kontaktoplysninger
777 Brickell Ave, 33131, Miami, USA
- kaseya.com
2,0
Under middel
68 anmeldelser
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolute worst customer support I’ve…
Absolute worst customer support I’ve ever encountered. They will only reply to easy questions but in the meantime go around your back to try to steal customers from resellers, won’t change invoices wrongly created and then go and suspend accounts.
23. december 2023
Uopfordret anmeldelse
DO NOT USE THIS COMPANY
Do not use this company, will not help sme’s only interested in money and contracts.
Look for alternatives reviews say it all!
24. oktober 2023
Uopfordret anmeldelse
Do not use!
Do not use!
We cancelled our subscription 3 years ago and continue to be billed. Its terrible.
Its been confirmed the contract was cancelled and yet they continue to harass us with invoices. No one replies. No idea where to escalate as the website is useless. The collections person Curtis ignores all emails.
Update: 20.12.2023 - Actually had two people confirm cancellation of the contract was completed in 2020 and the collections team continue to harass us for payment. Avoid them like the plague.
24. juli 2023
Uopfordret anmeldelse
Their Right hand does not know what…
Their Right hand does not know what their Left hand is doing. They are double billing, one under Kaseya and one under Datto. I have asked them to fix the double charge for nearly 6 months. I have contracts signed with them at a much lower price but their billing department only know one price.
I upgraded a backup device and after the migration they are now charging me for two devices, and they will open a ticket to fix the issue, but someone just closes the ticket.
I would recommend trying to find a different solution.
16. juni 2023
Uopfordret anmeldelse
Unsubscribe does not work!
Unsubscribe does not work!
I constantly unsubscribe from your mailing list.
You email me to say I am unsubscribed. A week later I get more emails. I have done this FIVE times. Very poor.
5. august 2021
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.