Kasastore.com Anmeldelser 34

J'ai acheté une hotte et un moteur de marque FALMEC qui ne marchent malheureusement pas.
MAIS il est impossible de faire marcher la garantie constructeur sans le formulaire SAV que KASASTORE refuse de fournir.

Private Bestellung und Bezahlung von kasastore intern als Firmenbestellung erfasst, weil Firma als Lieferadresse angegeben wurde. Die nach 5 Wochen und 2 Anfragen als ’verspätet’ angekündigte Lieferung erfolgt ohne Trackingnummer mehr 9 Wochen nach Bestellung. Rücknahme der nicht passenden Teile unter Verweis auf Firmen-Lieferadresse verweigert. Service und Kommunikation absolut unterirdisch. Nie wieder!

Compré 2 campanas y vinieron en mal estado, no me han dado ningún soporte , se han lavado las manos. Totalmente lo desaconsejo

J'ai commandé une table de cuisson…
J'ai commandé une table de cuisson Elica fit 72et kit pour recyclage d'air pour la table de cuisson Elica d'un valeur totale de1.553,22 euro frais de livraison compris.J'ai payè la commande N 28706 le 28.09.2023. Maintenant le 13.10 .2023 aucune trace de ma commande sur le site! Si je reçois pas la somme totale de la commande dans les délais d'une semaine, je vais à la police et je vais ouvrir une procedure judiciaire . Votre site est une pure escroquerie!

One star is one too many for this company! DO NOT BUY! DO NOT BUY! I almost never write online reviews, BUT this time I could not not post one - you are advised! DO NOT BUY from Kasastore.com —- no customer service NONE! I received a VERY expensive Elica induction/extractor from these crooks with a completely shattered glass top - after trying to reach out via email, phone (no one ever answers btw), messaging … probably 50 times …. they basically said in one short sentence - your problem. Never heard back again.

…stating it again, DO NOT BUY! Absolutely dishonest if legal, seller!

This company does not even deserve one star. I ordered a hob from them on the 16th of November, it had a dispatch date of the 13th of December and was due to be delivered with 5-7 working days. On the 19th of December I got an email to say there would be no hob available until after the end of January. How they could not tell me that after I ordered it I do not know!!

No tengo claro si volvería a comprar en esta tienda. Compré un grifo de casi 300€. Tuve que devolverlo y, aunque finalmente me devolvieron el dinero, (perdiendo tan sólo los gastos de envío de la devolución... ) La verdad es que he pasado muy malos momentos.

La comunicación con la tienda ha sido muy mala. Durante semanas he tenido la sensación de que no me iban a devolver el dinero, porque a cada pregunta que les hacía tardaban mucho en contestar... y siempre eran respustas muy escuetas y genéricas.

Antes de comprar el artículo contacté ellos preguntando unas dudas, y enseguida me respondieron, eso me animó mucho. Pero al realizar la compra y querer tramitar la devolución nadie respondía de manera eficaz, ni mucho menos rápida.

Finalmente decidí arriesgarme y enviar el producto por correo certificado, y como ya he dicho, me devolvieron el dinero. Pero incluso después de enviarlo tuve que seguir insistiendo a la tienda. Porque me constaba que el envío había sido recibido, pero Kasastore no me envió ningún tipo de aviso. Tuve que ser yo quien les dijo "ya sé que tenéis el grifo, estoy pendiente de la devolución".

Absolutly. Everything OK.

Ho acquistato un Piano Cottura Elleci PGSP75140CS. La merce è stata consegnata danneggiata dal corriere e, dopo aver inviato varie fotografie e reclami, ho chiesto il rimborso. Il servizio clienti non mi ha mai risposto, anche se avevo pagato una spedizione assicurata.
Per cercare di fare pressione sul venditore ho cercato di pubblicare una recensione negativa sul sito Kasastore.com, ma evidentemente non è possibile (oppure vengono pubblicate solo delle recensioni fake). Esperienza davvero negativa. Consiglio di rivolgersi a siti più seri e conosciuti.

Lasciate perdere questo sito, non hanno merce in deposito, non hanno un servizio clienti, é un sito completamente fasullo ed inesistente.
Dopo vari richiami e aver nominato la polizia postale hanno deciso di restituire quanto prelevato dalla mia carta.
Diffidate !

I ordered a SMEG CX68MF8-2 Oven. It was delivered, I asked the certified handyman to install it and found out that A) a piece is missing and B) the product is not certified for Germany. I am furious. I bought the product on the German webpage, to be sent to Germany and it is not certified to be used in Germany. After contacting SMEG directly this was confirmed. I sent a message to the customer service, no reply. I sent a second one, no reply. I will take legal measurements now. Illegal actions as of selling uncertified products (deliberately customer misleading) and delivering an uncertified product into Germany. Really angry!

I ordered a sink from this company. The company used out of date images of the sink, but deny this - except I have the manufacturers current brochure, showing the latest image. They then could not fulfill the order (after 1 month), so offered a satisfactory replacement, which was based on their inaccurate original photo. When it arrived it was the wrong product for our kitchen layout, but this company denied that the original picture was wrong despite the evidence, refused to arrange to have the product collected, and constantly argued about all aspects of the order, until the free return period had passed, and then simply said "you are too late". Rude, unco-operative, unwilling to accept mistakes (on either part). This is the first time I have ever had to put such a review, but it is fully deserved. No doubt they will reply with yet another argument!

The item I bought is already more than a month late.
Customer service doesnot respond to my emails or chat.
I have no tracking information or anything like that.
It could be a scam website or just a terrible profesional.