The add looked really good, well made and great photos of the copper bracelets. I wasn't disappointed when when I received it. My wife loved it, it was for our 7 year anniversary. She obviously wants... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I loved the look of all this jewellery not to big not to small. It fits beautifully and is very comfortable to wear. I had the 17/18 cm. bracelet but had mistakenly ordered the smaller size one... Se mere
Really nice bracelets, initially bought 2 but when they arrived they were slightly too big , Kajoon exchanged them for a smaller size with no issues. I went ahead and bought another bracelet and ring... Se mere
Great products,easy to use website. I wanted a bracelet for my husband's 22nd anniversary. There was a great selection of products and all handmade. Good quality copper. Easy to use and order goods. W... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Handmade Jewellery with Copper, Natural Stones & Ebony. London, UK
Kontaktoplysninger
60 Windsor Avenue, SW19 2RR, London, Storbritannien
- sales@kajoon.com
- kajoon.com
4,6
Fremragende
268 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Kajoon
Hi Florina-Malina,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Value for money
For the price, this is a pretty reasonable item. It arrives a bit shinier than the advert pictures. I’m hoping that it gradually darkens.
But that’s not a major criticism, and the service and delivery timescale along with the packaging was all very good
8. oktober 2025
Besvarelse fra Kajoon
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
All our products are fully handmade and that includes the oxidation process, which may result in some products being a bit shiny at first. But that is expected to gradually fade indeed.
Best regards
Efficient dispatch and delivery of…
Efficient dispatch and delivery of items are of very good quality well made for the price, pleased with the purchase. Recommend you won't be disappointed. Thanks.
5. oktober 2025
Besvarelse fra Kajoon
Hi Phil,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Really original stylish jewellery
Really original stylish jewellery. Beautifully made from unusual materials. Excellent service, speedy delivery in nice box, very giftable.
5. oktober 2025
Besvarelse fra Kajoon
Hi Christine,
Thank you for taking the time to leave a review. We really appreciate your continuous support which doesn't go unnoticed.
Best regards
Well made and looks good
Well made and looks good with thin silver bangles The small size fits perfectly and doesnt move about.
5. oktober 2025
Besvarelse fra Kajoon
Hi Maureen,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Mens copper bracelet
Better than expected forget it is on very light and comfortable
27. september 2025
Besvarelse fra Kajoon
Hi Ray,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
The ring was not as per the picture
The ring was not as per the picture. Rather than a round bevelled end it was mor square and unfinished.
26. september 2025
Besvarelse fra Kajoon
Hi Clare,
Thank you for taking the time to leave a review
We are sorry to hear that the ring didn't meet your expectations. As all our products, the ring is fully handmade.
Please mind that you can always return the item either for a refund or for an exchange and the process is very smooth
Best regards
Poor Quality jewellery which breaks
I bought two bracelets from Kajoon. Both broke very quickly. I contacted them to replace the one with the African Jade beads, which they did, but sent a larger size which was a bit too big for my small wrist. Clearly they thought the elastic snapped because it was over stretched which was not the case. The elastic went on the replacement about 3 months later. Shortly afterwards the other bracelet snapped. I bought them to wear regularly but not daily as I wear a uniform for work. I didn’t bath swim or shower in them but they still snapped. Nice to look at but poor quality materials. I kept the beads hoping to be able to restring them but the reality is that I won’t get round to it. Very disappointed . This is not cheap jewellery and I’d have expected better quality for the price. I cannot recommend.
31. oktober 2024
Uopfordret anmeldelse
I want to exchange the item the only…
I want to exchange the item the only contact is via email that has been returned as their in box is full so no reply!!! They have no phone number to call so I can’t get a response!
7. september 2025
Besvarelse fra Kajoon
Hi Rob,
Thank you for taking the time to leave a review. Please accept our sincere apologies for your email bouncing back... This has now been resolved and you will be able to email us if you want.
Apart from email, we do customer service on social media platforms as well via direct messages in the inbox
Exchanges can be arranged using our returns portal which can be found on our website but I am posting the link here as well:
https://kajoon.com/a/returns
The process is rather smooth and straightforward and as of this moment returns are free
We would appreciate it if you could consider amending your rating
In any case, we do apologise for the inconvenience this has caused you
Best regards
Good service nice bracelet came up a…
Good service nice bracelet came up a little looser on the wrist but otherwise all good
7. september 2025
Besvarelse fra Kajoon
Hi Jacqueline,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Besvarelse fra Kajoon
Hi Mr Steve,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Besvarelse fra Kajoon
Hi Angela,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Very easy to order
Very easy to order, arrived on time the quality is very good and looks great on.
29. august 2025
Besvarelse fra Kajoon
Hi Clifton,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
This is my second purchase from Kajoon…
This is my second purchase from Kajoon and I am thrilled with it. Excellent quality, great designs and speedy delivery.
26. august 2025
Besvarelse fra Kajoon
Hi Julie,
Thank you for taking the time to leave a review, we appreciate it as well as your continuous support. Very glad to hear that you are happy with your experience with us.
Best regards
We ordered his and hers copper rings…
We ordered his and hers copper rings and then lost one within a week so reordered. Quick, efficient and beautiful. Thank you! 🧡
3. august 2025
Besvarelse fra Kajoon
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Delivered quickly and was exactly as…
Delivered quickly and was exactly as described/shown on the website. Pleased with my purchase.
27. juli 2025
Besvarelse fra Kajoon
Hi Sian,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Besvarelse fra Kajoon
Hi Catherine,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Besvarelse fra Kajoon
Hi Vicky,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Besvarelse fra Kajoon
Hi Andy,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Thank you for the feedback, we will take note of your recommendation
Best regards
Beware of Hidden Charges and Abusive Customer Service
Before I start my review I would like to make it clear that I do not appreciate Kajoon Customer Service calling their customers ignorant.
My parcel stopped moving once it had left the UK. Both the RM and LaPoste app provided no more information. I had to chase this up several times until eventually I was told that I needed to pay customs duties. Nowhere on the Kajoon website does it state that the buyer is responsible for any additional costs, especially as they charged me 11.95€ shipping costs.
If you want anything shipping abroad ‘Do Not Otder from KAJOON’
And definitely not worth the money
Thank you for responding however if you take a look at the email trail you will see that I had to chase you on three or four occasions as you were not helpful in your response. Both my Royal Mail tracking and LaPoste tracking, using the app never stated there were customs charges due. Your initial response was to contact La Poste. This is not the recipients responsibility. It was only today that you provided details that customs duties were payable. Which I paid to receive the very poor quality bracelet that you provided. I paid the high shipping charges as I assumed it would cover customs duties, as many other websites do in their shipping charges.
I guarantee that I will not be purchasing anything else from your site and I hope this reveiew provides potential international customers guidance before they make a purchase from your site
4. juli 2025
Besvarelse fra Kajoon
Hi Mick,
Thank you for taking the time to leave a review
We are in great disbelief with the amount of false information you have provided
Your order was shipped promptly and we sent you a shipping confirmation email containing all the tracking details. You actually replied to that email, which means that you have seen it indeed.
Your order has been delivered:
https://www.laposte.fr/outils/suivre-vos-envois?code=LO385199441GB
We have sent you several more emails to assist you with this matter. As we have previously advised, the Royal Mail International Tracked Shipping we charge is lower than the cost of the actual service. We actually share part of the shipping cost and this is something that you can easily look up yourself if you have trust issues.
Please mind that no one forced you to place an order by any means and if you were not happy the shipping cost, you could simply not have placed an order with us.
There is no point on our website stating that we cover custom duty fees. We have no idea where your expectation to cover that cost is coming from. This is standard procedure, no company pays custom duties, that's always the customer's responsibility.
We will obviously escalate this case with Trustpilot and try to report this review as well as your profile if this is not amended within the next 24 hours
Thank you in advance for your understanding
Best regards
Update after customer updated his response:
We sent you the shipping confirmation email with all the tracking details as soon as your order was dispatched. On the tracking page you can find all the information needed including the payment for custom duties. However, we do understand that not everyone is fluent with internet use and from your emails it was clear that you were not able to follow the links for the custom duties payment. Therefore, we suggested that you contacted La Poste as they might have been able to provide alternative payment methods for you.
The custom duties are the customer's responsibility indeed
The statement that many other websites include custom duties in their shipping charges is rather vague. Not having to pay custom duties and custom duties included in the shipping costs are two totally different things.
We understand that you are extremely upset with the custom duty fees, however, we are not responsible for the laws and regulations that govern international trade
We do not understand what you mean by "high shipping charges" and we have previously advised you multiple times that we charge less than what the service costs. The Royal Mail International Tracked Shipping costs £10.40 and we only charge £9.95. We do not charge anything for handling. If you were not happy with the shipping cost you shouldn't have proceeded with placing the order or you should have contacted us to question that before placing an order.
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