My experience buying a car from JW Autos was excellent. The whole team was friendly and helpful, making the entire car-buying process simple and stress-free. I also part-exchanged my car and they made... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hi,not accept credit card!!!! I check company by trustpilot,people already Court about trouble car,if accepted credit cards,buyer more save by 75 act.What company not understand?they know everythin... Se mere
Virksomheden har svaret
Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyone’s behalf we did... Se mere
Virksomheden har svaret
came up on Sunday to view the car was interested in. had a warm greeting and ash was very helpful. was fully informed of all my options and agreed to buy . collected vehicle on Tuesday as arranged. K... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Skrevet af virksomheden
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Kontaktoplysninger
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, Storbritannien
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4,4
Fremragende
351 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 65 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
they were friendly and helpful only…
they were friendly and helpful only time will tell if i had made the right choice .
29. oktober 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Rude, pushy and just genuinely awful
Staff was so unbelievably rude and pushy. We decided to walk away from a deal to think things over and the staff as we were walking out started shaking her head at us. When discussing details of the car, the staff member was forceful and undermining. Felt completely forced and overall just a rubbish experience. I really think whoever manages this particular member of staff needs to have some serious words with her as she delivered the very worst customer service ever I’ve ever experienced.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra JW Autos
Hi Chloe,
We’re very sorry to hear about your experience. What you described doesn’t reflect the standards of service we expect from our team, and we completely understand your frustration.
Your feedback is important, and we’re addressing this matter internally to ensure it’s properly reviewed and followed up on.
We’d really appreciate the opportunity to speak with you directly to learn more and see how we can make things right. Please contact us on 01634540990.
Thank you for taking the time to share your experience — it helps us improve.
Kind regards,
JW Autos
All dealership staff very friendly and…
All dealership staff very friendly and helpful
8. november 2025
Besvarelse fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Lilly was great she made my experience…
Lilly was great she made my experience at jw autos amazing.
8. november 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Lilly, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent service from all the sales staff
All the staff who helped us to purchase a new car were really knowledgeable and helpful. Helping us to narrow down our search, taking cars out for a test drive, and eventually buying the one we wanted. On the day of collection, sorting out road tax and part exchanging our old car, the sales assistant was really quick and efficient!
6. november 2025
Besvarelse fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Besvarelse fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Really good experience with Ash
We had a really good experience with Ash at JW Autos. He was very accommodating and did all he could to help us select the right vehicle. The manager could not allow any negotiation on the price of the car which was unfortunate however the overall customer service from Ash was great. Thanks again.
5. november 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Ash, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
I love my new car!
Friendly staff, knowledgeable and patient, showed us all the cars we wanted to see inside. All went smoothly and I own the car for a week now and I absolutely love driving it!
26. oktober 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We're happy to hear that we made your experience smooth, your kind words will be passed on to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
I bought the car I wanted …
From the moment I walked through the door I felt welcome. All the staff were friendly and helpful. I explained what car I was interested in and never felt pressured into buying it. Thank you for making it a happy experience.
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
New car
I went along to look at a car I had seen online. I didn't know if I would be buying or not but the service I received made me feel in safe hands so I purchased the car, and from start to finish the experience went smoothly Sunny and Lilly were professional and easy to deal with. I would recommend this company.
1. november 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We're happy to hear Sunny and Lilly made your experience smooth, your kind words will be passed on!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Grate service from start to finish…
Grate service from start to finish would highly recommend a family and friends
1. november 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We're happy to hear that we made your experience smooth, your kind words will be passed on to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Friendly service treated with respect.
24. oktober 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
She is so friendly and kind.Thank you…
She is so friendly and kind.Thank you for your help .
31. oktober 2025
Besvarelse fra JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We're happy to hear Ash made your experience smooth, your kind words will be passed on!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Krystal explained everything with good…
Krystal explained everything with good pace and excellent communication skills.
All arrangement was super, quick and tailored
28. oktober 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
No Care For Customers
Awful service regarding complaints handling and complying with legislation.
Had nothing but trouble with my vehicle since day 1 and have been attempting to return the vehicle since within 30 days of purchase back in February
Since going down this route Inese i have been ignored, fobbed off and outright disrespected.
I have never witnessed a more shameful service as someones who id regulated by the FCA
When i spoke to Inese asking to speak to the owner as i didn’t think she was dealing with the complaint fairly or promptly she replied “lifes not fair”
Could you imagine receiving this response from a regulated company and senior manager.
Spend your time and money elsewhere as if your car has a problem, god help you.
Will be pursuing legal action against JW autos
Full review on google reviews
29. oktober 2025
Uopfordret anmeldelse
Service from start to finish was very…
Service from start to finish was very accommodating and friendly, was very helpful and friendly and gave multiple options and avenues to go down and made sure that I was happy with every step , walked away with a new car and very informative and relaxed.
Best dealership have been too and will always revisit
26. oktober 2025
Besvarelse fra JW Autos
We’re glad to hear that we could help you find the right vehicle - thank you for supporting our business!
Congratulations on your new car - if you ever have any questions, do not hesitate to get in contact we’re happy to help.
All the best
JW Autos
Lovely experience
Purchased a car recently from JW autos and the process was great. Super accommodating, they picked me up from the station as well!
In particular Crystal was amazing, helpful over the phone, kept me informed, and really friendly.
Definitely a dealership to recommend
26. oktober 2025
Besvarelse fra JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.