Junior Adventures Group UK Anmeldelser 298

My kids had a very good day at the Camberwell Leisure centre venue, as they liked to ho to the library and to the little Camberwell Green playgroynd. It was a small group of 11 kids and that made easily the kids to get know each other and build a friendship.
However, as parent who sent very often the kids to different holyday camp, I must say I wasn't impress with the location set, neither with the welcome to the kids in the morning.
When we arrived around 9 am at the venue, the room was empty (and quite small) the other kids were sitting on the floor to have their snack and y kids have been told to join the rest to eat the snack quickly because hey were about to go out.
I asked for the plan for the day and both the tutors told me that there was not a specific plan, but the kids were playing board games, doing some aren't and craft ( not sure what) and social time.
I asked if they could use the smimming pool as part of the activity for the day, but they said it was not in use and eventually next week they start to use it.
Well, I am not impressed with the organisation in Camberwell venue because it is very poor of resources, no great communication with the parents and the kids, very low standard compared to the price and the activities promoted on the leaflet.
The tutors didn't even introduced themselves to the kids and my son told me that one of them had a rude attitude towards the kids.
I hope for the next half term in October you will be able to set a better venue in Camberwell as well as a clear program of the activities running daily and more motiveted staff. This is how other holyday camp providers (you competitors) do.
Kind regards

My child was subject to archaic method of punishment for climbing tree when on park trip - after being told off for the climbing the tree, she was later made to sit alone, in the corner to eat her lunch. Shocking and appalling. I have made the company aware of this and the response has been brief and ineffectual

My kids love coming to junior adventures, they have so much fun! The centre has lots of activities for the kids to not be bored, the staff are amazing, friendly knowledgeable and so good with the children.

Bad experience with SEN provision

I was keen to try Jag at OLM Muswell Hill because that is the school my son attends. He is autistic, and usually doesn’t attend any holiday scheme as I am quite anxious he might not get the attention he needs. This year he’s doing well so I thought he could manage a couple of days and actually maybe have fun (lots of children he knows there). I booked two days over the May half term and then contacted the SEND dept at Jag. They set up a virtual meeting to go through his needs etc. They assured me they would make the staff aware of everything and also set up some provisions for him. Also, someone from the head office would come to assess the need for a one to one support for the future. We agreed that twofull days might be too much and decided to do two half days instead, and I would get a partial refund. I was very pleased!
Well, my son went as agreed, the staff was not aware, no provisions in place, no one came to assess, and no refund.
I emailed straight away and no reply, chased after a week and no reply.
Appalling.

Whilst my children enjoyed their time, they were disappointed not to have completed a lot of the activities that were advertised as part of the ‘all the fun of the fair’ theme - for example playing with water / water pistols.

None of the "Fun of the Fair" activities advertised were offered to the children at Crystal Palace. When questioned about these activities, the two members of staff had no idea about these. The level of engagement the children had throughout the day was poor and no effort at all was made to take the children outside. As with another reviewer, whenever I went to collect my child, the staff were on their phones. We will not be returning

JAG sent me an accident report via email after hours of the incident happened to my child. It was afternoon I was in office and completely freaked as the report said serious and it was the head bumping onto the floor. JAG’s lines have been busy when I tried to call so I rang the leisure centre where the holiday camp was held. Luckily the centre staff there helped me find the JAG crew who said my child wasn't that bad as described in the report, normal despite the incident and the afternoon despite the incident happened in the morning. They also added they mark serious as it was head which got hurt.

Every time I popped in to bring my son or collect him, the people in charge of the children where sitting staring at their phone. Not engaging with children.
My son attended the crystal palace venue.

My daughter had a wonderful holiday in the camp. She enjoyed every day the activities she was doing. Every day she asked me when she could go again. I am very pleased. Thank you !

Great experience again for our 6 year old son thank you. Will be coming back again

The experience we were sold on JAG's website of interactive and engaging activities where 'no two days are the same' definitely didn't match the reality. My kids said they were confined to a room all day, sat at tables making loom bands. Not much variation here. This was set to the backdrop of kids, who understandbly might have been under stimulated, screaming and running around, and in some cases causing trouble with other kids. Basically, there seems to have been zero structure.

To round things off, the staff didn't seem to set a particularly good example by ordering fast food and eating it in front of the kids, some of whom didn't have much themselves.

We had originally booked for three days but didn't bother sending our kids in for the next two days. They didn't want to go, and TBH we didn't want to send them in to be sat in a room all day when they could do that at home - for free I might add.

Very disappointed.

This was the best decision I made for my boys over the Easter break. It was their first time there and they loved going everyday, even had to add an extra day because they really enjoyed it. Staff members were professional, they engaged well with my children even on the first day and made them feel welcome. The last day was difficult because the boys were having so much fun and were not ready to leave when I went to pick them up. Just shows how much the club had engaging activities for kids to not want to miss out. Thank you so much JAG team for the amazing work you're doing.

Every child must go it’s amazing
The children enjoy every day
And don’t want to leave each evening I always have to go back when they close or there are tears all the way home I have to promise to go back as soon as she wakes up the staff are one in a million

Our daughter absolutely loved the session! So much so that she insisted we book her in for the next day too. Well organised, lovely staff and a great variety of activities. Thank you so much, we'll see you in the summer!

My son attended JAG in Crystal Palace over Easter and has told us that he doesn't want to go any other holiday clubs from now on! He came back from the first day saying it was the best camp ever and his opinion was the same on the last day. The highlight was definitely Jack, one of the organisers, who must be some kind of miracle child-whisperer because all the children LOVED him. I really appreciate the effort he put in to give the kids such an amazing experience every day, I really hope we will see him again at JAG. Other highlights were swimming every day, excellent games and lots of craft. I wouldn't hesitate to recommend JAG at CP to anyone I know.

The kids had fun playing a lot of sports, all the staff were friendly, kind and helpful with any concerns and gave updates. When I emailed I didn't have to wait long for a response.
However we were disappointed to find out that there are no swimming sessions for 7 year olds and under, if they are not advanced swimmers. That should have been more clear as it was my deciding factor when booking.

I can't speak highly enough about this holiday club in Milton Keynes. After searching around the area for a holiday club that my child would truly enjoy and want to return to, I finally found it. My daughter adores the coaches and eagerly anticipates spending time with them during half terms, playing games like human frustration and swimming. However, it's unfortunate that they don't cater to kids over 11 years old, making it challenging to find an equally fantastic holiday club for older children.

It was great that JAG opened a holiday camp in Crystal Palace Sports centre - the location is perfect, in a green area, with swimming pool, convenient working hours, close proximity to the station, making it very convenient for commuting parents. The activities club offers are also entertaining and fun, according to my son's words "time flies so quickly" meaning it's indeed filled with fun.
Coach Jack was extremely friendly and engaging with excellent work ethics. We'd be very happy to see him again during next holiday camps. Thanks, coach Jack for making sure kids not only have fun, but are also safe.
I'd only suggest that JAG advertises its holiday camp in CP Sports Centre more as it seems not many people knew about it and only a few pupils attended the first week.
Best of luck to you, dear JAG!