Junior Adventures Group UK Anmeldelser 297

TrustScore 4 ud af 5

3,8

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Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

The actual childcare is great. We have no issue with the quality of this and their safeguarding procedures, however, setting up childcare vouchers and the booking system has been an absolute nightmar... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

My children (10 & 6) went to JAG in Northolt for the first time over Easter. We were apprehensive about trying a new holiday club but we weren't disappointed. The kids really loved the range of activi... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Easter camp at Northolt My kids spent three days at the Easter holiday camp at the Northolt location, and they had an amazing time. They enjoyed it so much that they never wanted to leave early and... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

My son (9 years-old) attended the 1st week of Easter holidays. He wasn't keen on the idea, but after the 1st day he was ready to go every morning eagerly. He enjoyed overload with all the different a... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Børneklub
  2. Skolefritidsordning
  3. Børnepasningsbureau
  4. Dagpasningstilbud
  5. Fritids- og ferielejr
  6. Sommerlejr

Skrevet af virksomheden

Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

297 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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Bedømt til 1 ud af 5 stjerner

Poor management and worst experience ever

Everything is last minutes. Poor time management. The back office doesn’t have enough staff to support. It has wasted my time and that of my two young children for the current half term holidays. I regret very much that I have chosen Junior Adventure Group. It is a nightmare. I won’t recommend Junior Adventure Group. Fantastic Kids is a far much better choice.

28. oktober 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for sharing your feedback. I’m sorry to hear about your experience with our service this October half term. We strive to provide a seamless experience for all families, and it’s disappointing to learn that we did not meet your expectations.

To assist you and investigate this matter further, we would need more details about your booking. Please email us at hello@junioradventuresgroup.co.uk or call us at 0333 577 1533, referencing your Trustpilot and Google review. Alternatively, please could you provide your parent ID or booking reference in this review and a member of our Customer Care team will be in touch. I have also used Trustpilot's 'Request Information' feature so that you can provide these details privately and securely.

We appreciate your feedback and look forward to promptly resolving this matter.

Kind Regards,
Junior Adventures Group UK

Bedømt til 1 ud af 5 stjerner

Worst experience of a day camp

My son was very excited about attending an "inventor" day at his primary school during this October half term. Turned out that all he got to do his own invention was a wooden stick! Also he was constantly bothered by another child at ths table ( she was just snatching things from his hand) and when he asked for help to the supervising adults, they just did not care and did nothing. Also these supervisors were constantly shouting and unfriendly, according to him. Very sad.
We'll probably never go back and do not recommend this to anyone.

28. oktober 2024
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Besvarelse fra Junior Adventures Group UK

Hi,

Thank you for sharing your feedback regarding your son's experience during our Inventor day this half term. I’m sorry to hear that he did not have the enjoyable and engaging day we aim to provide. It’s disappointing to learn that the activity did not meet his expectations and that he felt unsupported during interactions with both his peers and our staff.

Please know that we take your concerns seriously, particularly regarding the level of support from our team and the overall environment. I have raised this feedback with the General Manager at the club, who will address these issues with the team to improve the experience for all children in the future.

Your son's enjoyment is important to us, and I apologise for missing the mark this time.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

IGNORE THE NEGATIVE REVIEWS, THEY’RE GOOD PEOPLE

My daughter goes to the school where JAG runs the after school club… I had an important hospital appointment last week so booked her into JAG for an hour and a half… Unfortunately the hospital kept me for hours longer than expected AND my phone battery died before I could let JAG know AND then my bus got stuck in horrendous stand still traffic due to an incident. As I sat on the bus I was so panicked I burst into tears. I’m usually very responsible & have a full battery but we all make mistakes when we’re unwell and under pressure. I eventually arrived at JAG (late) and was met by the most warm, kind and understanding members of staff. Not only had they looked after my daughter exceptionally well, but they had also comforted her. She was impressed at the ‘delicious food’ they fed her too. I was then reassured by a member of staff who explained that these things happen to the best of us and even went out of his way to describe a time when a similar chaotic thing had happened to him… I felt really happy and calm and both my daughter and I left in a good place… I’m so impressed with the kindness and patience of the staff at JAG and will definitely use them again!

24. oktober 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you so much for leaving this great feedback! We're so pleased to hear that our team onsite could give you some peace of mind on what sounds like a really stressful day!

We look forward to welcoming your daughter back again.

Kind regards,
Junior Adventures Group UK

Bedømt til 1 ud af 5 stjerner

Worst Activity club ever

Worst Activity club ever. My son has special needs and was told that they support his needs and are an inclusive club but that was not true and he was completely neglected. Staff are very rude and don't even try to help a disabled or special needs child. Not recommended at all.

23. oktober 2024
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Besvarelse fra Junior Adventures Group UK

Hi, Thank you for sharing your feedback about your son's experience at our club. I’m sorry to hear that he did not receive the support we aim to provide. We have policies in place to ensure our club is as inclusive as possible for all children to enjoy, and it’s concerning to learn that we fell short in this instance.

To help us investigate further and improve our services, could you please provide your parent ID or the latest booking reference? I’ve also used the Trustpilot 'Request Information' feature for you to share any additional details privately and securely.

Your son's wellbeing is very important to us, and we appreciate your help in addressing this.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

Above and beyond

The JAG team at Grange Primary School Ealing are fantastic. They get to know each child, strive to make clubs and camps fun and engaging, and communicate well with parents. Not only have I often seen them at school events outside of their usual JAG obligations but they also organise extra curricular activities such as football against local schools. This weekend my child joined friends from JAG in attending an NFL match at Wembley Stadium where every aspect including safety, transport, food and fun were thought of. Thank you so very much for the incredible opportunity!

20. oktober 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback about our team at Grange Primary School. We'll make sure to pass your kind comments onto them.

Kind regards,
Junior Adventures Group UK

Bedømt til 1 ud af 5 stjerner

Absolutely shocking service

Absolutely shocking service. Integrated into our Primary School, taking over from another service a couple of years ago and there are always issues. Now we have a situation where we’ve booked our daughter into after school for 7th October since 8th September and we still don’t know if this is going to be honoured. Have chased for confirmation and zero response. All parents are complaining about how appalling the service is. No wrap around care despite the facade of there being one. If you can’t do the job for working parents leave, so some else can.

4. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for sharing your experience with us. We're sorry to hear that our service hasn’t met expectations and appreciate your feedback as we work to improve it. Currently, we’re limited in capacity due to staffing, but please know we are actively recruiting to support more families at your school’s club. Our team follows a safer recruitment process to ensure every candidate meets our high standards, which can take some time, but we are committed to expanding our team as soon as possible.

If you would like to discuss this further, please don’t hesitate to reach out at hello@junioradventuresgroup.co.uk or 0333 577 1533.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

Summer Holiday Club

My daughter loved the summer holiday club, she loved joining in with all the activities and also loved making new friends. The staff are really nice and friendly so that makes her feel at ease.

She always says that she cannot wait to come back.

20. august 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback. We're pleased to hear that your daughter loved our summer holiday club and that you're pleased with our team onsite.

We hope to welcome you back again for the October half term!

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

Holiday Childcare

First time my kids have attended Junior adventure during the summer holidays, they had the most brilliant time going there always coming back with a smile and very happy. Will definitly be using them during the school half term and holidays.
Thank you to all the staff members that made there day fun and enjoyable.

1. august 2024
Uopfordret anmeldelse
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're so pleased to hear that your children had a great time at our summer holiday club. We look forward to welcoming you back again.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

My children go to JAG at St Nicolas…

My children go to JAG at St Nicolas Infants in Guildford. School wraparound and often holiday clubs too. I couldn't recommend Angela more highly. She is loved by the children and appreciated by all of the parents I know. She's so good at being that link between us and the school when we're unable to be there at the gates for normal school drop off and pick up. She always knows what's going on and goes above and beyond to check in if there's a trip or inset day etc. My kids have both had their wobbles and she settles them and even updates me later, which she doesn't have to do. I hope she knows how appreciated she is.

16. september 2024
Uopfordret anmeldelse
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback! Thank you for leaving your kind comments on Angela; we'll make sure to pass them on.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

My daughter absolutely loved attending…

My daughter absolutely loved attending the peckham pulse, JAGS Cam and Jade are amazing, they are extremely thoughtful, and it was very structured, you couldn't fault this at all, and you definitely couldn't of picked two better people to runs this club, if I could give more than 5 stars I would. 10 out of 10 for JAG Peckham Pules.

25. juli 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're so pleased to hear that your daughter loved our holiday club and that you're happy with the staff onsite.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

Fun club

I send my little boy to JAG holiday club and he absolutely loves it! The staff are so good with the kids keeping them engaged and entertained! Being a single working mum helps me out massively and knowing he enjoys it too! So win win! 👍 highly recommended this club!

22. august 2024
Uopfordret anmeldelse
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're so pleased to hear that your son loves our holiday clubs and that you're happy with the staff onsite.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

Great people and a fun experience

My daughter attended the hitchin group and was initially quite nervous but she ended up absolutely loving it. The staff were very friendly and helpful and kept us informed on how she was doing during her time there.

We will definitely be using JAG again

1. august 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're so pleased to hear that your daughter loved our club and that you're happy with the team onsite.

We look forward to welcoming you back again!

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

This setting had a pool

This setting had a pool, so the swim was a big draw. Because It was held in the sports hall there was LOADS of room. The staff were really nice to the kids but also had them under control. My son wanted to go back today but it’s my non working day and I picked this setting because it was near work, not near my home. This also meant it started early enough for me to be at my desk in London at 845

29. august 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you very much for leaving this great feedback! We're pleased to hear that your son loved our club and wanted to go back and that you're happy with the staff onsite as well as the facilities we have access to.

We look forward to welcoming you back for the October half term.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

The staff at Thornbury JAG are FABULOUS

The staff at Thornbury JAG are absolutely amazing!! Both my children look forward to being with them throughout the holidays !. Wouldn’t ever send them anywhere else !! We love it !

30. august 2024
Uopfordret anmeldelse
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this feedback. We are pleased to hear that you love our team at Thornbury!

We hope to welcome you back again for the October half term.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

Katie & Yona @ Darrick Wood - Amazing Staff

Katie and Yona have enormous amounts of energy at Darrick Wood. They’ve brought my daughter out of her shell but also adapted to her quirky little ways, meaning they’ve both taken the time to really get to know my daughter… i love em, down to earth too x

1. august 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that you and your daughter love our team members, Katie and Yona, at our Darrick Wood club! We'll make sure to pass your kind comments along.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

Excellent breakfast, afterschool and holiday clubs

My son attends both breakfast and afterschool clubs and holiday clubs. He has such a great relationship with the teachers who are mainly the same two. This consistency is vital for children.
Katie and Yona at Darrick Wood also make his time memorable. He often makes something creative to take home and enjoys the sports activities. Cant fault it. The booking is easy and customer service call centre is excellent.

13. august 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that your son has a great relationship with Katie and Yona at our Darrick Wood club and enjoys the activities on offer! We'll make sure to pass your kind comments along.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

Fun activities and great staff

Fun activities and great staff - our daughter loved it!

23. august 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback, we're pleased to hear that your daughter loved our club and the activities on offer!

We hope to welcome you back again for the October Half Term.

Kind regards,
Junior Adventures Group UK

Bedømt til 2 ud af 5 stjerner

Never again

My kid really hated his day at JAG. He said the carers were nice, but he had a really lonely day. Evidently, there was very little structure and organisation to the day,which made it a difficult day for those kids who didn't know many other kids. I'd stick to Buzzers next time

20. august 2024
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this feedback. We're sorry to hear that your child didn't enjoy his experience with us. We would like to investigate this further with the team onsite to ensure that they're always providing engaging activities for all children and prevent this from happening in the future. To do so, please could you provide us with your email, Parent ID or latest booking reference? I have used Trustpilot's 'request information' button so that you're able to provide those details.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

Safe and Friendly

My child feels in a safe and friendly environment. The staff are great with them and the days are well planned.

19. august 2024
Uopfordret anmeldelse
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this great feedback. We're so pleased to hear that your child feels safe within our care and that you're happy with the team onsite!

We hope to welcome you back again for the October Half Term.

Kind regards,
Junior Adventures Group UK

Bedømt til 5 ud af 5 stjerner

Great staff and well run company

Kids are kept entertained by well trained and friendly staff who go the extra mile to help parents at Barnes Primary.

23. august 2024
Uopfordret anmeldelse
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Besvarelse fra Junior Adventures Group UK

Hi, thank you for leaving this fantastic feedback! We're pleased to hear that you are happy with the staff on site and we'll make sure to pass your kind comments onto them.

We hope to welcome you back again for the October Half Term.

Kind regards,
Junior Adventures Group UK

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