Purchased the 10ft trampoline at around 2.30pm monday and it was on my doorstep before 10am the next morning! Have only just managed to assemble it due to the high winds we’ve experienced lately and s... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Delivery was extra fast! Came way earlier than promised. All 3 big boxes were sealed well with no equipment broken nor missing. My entire order matched exactly as I expected from Jumpflex website! Sin... Se mere
Order was timely, had an issue with 1 missing spring. Jumpflex sent replacement promptly even though it was several weeks later at install when missing item discovered. Long wait for slide but upon r... Se mere
The directions do not tell you to insert the basketball hoop (if purchased). So when it is all assembled, you have to take it apart again, to insert the basketball hoop. The remaining uprights couldn’... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Jumpflex Trampolines
Skrevet af virksomheden
About Jumpflex
Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play. Play for life!
Kontaktoplysninger
Easy to put together, Happy kids!
The trampoline arrived promptly and I was able to put it all together with my 3yo son while my husband was still away at work! (and this was the 14ft!).
Kids (10 & 3) have absolutely loved bouncing on it and we wish we had got it sooner.
We've only had it for a month so can't comment on the durability. Hoping it lasts many years!
31. januar 2023
Uopfordret anmeldelse
This is a great trampoline once up and…
This is a great trampoline once up and the kids love it. However getting the upright poles in the pockets in the top of the net is extremely frustrating. Even more so when you're trying to set up the projam basketball attachment. Once you've got the poles in the top pockets some small velcro straps are there to hold it in place, however all these and the pocket seems look like they're holding on for dear life and are ready to give at any moment. In fact two straps have already broken and one of the pockets is starting to split after only a day. The rest of the construction and assembly look good, but I've never cursed so much when assembling a kids item as I did assembling this!
21. januar 2023
Uopfordret anmeldelse
Besvarelse fra Jumpflex Trampolines
Hi Gareth, thanks for taking the time to review your Jumpflex! That sounds really strange around the Projam assembly and straps. Please reach out to our customer support team at hello@jumpflex.com and they will be able to help!
Fantastic customer support
Fantastic customer support! I’m so happy that I purchased our trampoline through this company.
13. juli 2022
I bought this trampoline for my 1 year…
I bought this trampoline for my 1 year old and 4 year old son. I was very excited about it due the amazing reviews and the statements about how much they valued safety. Only to find out the complete opposite. While being in my backyard I noticed smoke rising from my 12 ft jumpflex trampoline. Once I got closer I noticed the poles were combusting and had even melted away the sleeves on the poles. The poles were smoking hot. I just thank God it didn’t burn my house down or harm my children. I sent the video of the combustion and also photos of the aftermath to jumpflex and nobody has contacted me. I was told “the manager” would be in contact with me due to the urgent matter but I haven’t heard anything back from anybody. I am very disappointed in the company and the brand. It’s obvious they don’t value safety for my children nor uphold their brand for quality.
28. december 2022
Uopfordret anmeldelse
Besvarelse fra Jumpflex Trampolines
Hi Kyara, thanks for working with us to try and understand why this is happening with your Jumpflex trampoline. We have had hundreds of thousands of trampolines go out to satisfied customers and have never had this issue. We believe it is due to the lights erected above your trampoline, which are amplifying the sun's rays. We appreciate you working to a resolution with us. Thanks again, the team at Jumpflex.
Amazing Quality
My wife and I purchased the 15ft JumpFlex for our 2 kids and we have had a blast spending time jumping as a family. The trampoline quality is top tier and the customer service has been fantastic. (While taking my trampoline poles down for winter I had a few bolts get stuck which I had to cut to remove. JumpFlex customer service helped me out and shipped replacement bolts the same day I emailed!!!!). I highly recommend the product for both the quality and support!
8. december 2022
The trampoline came in good time
The trampoline came in good time, the boxes weren’t too big to handle and it was relatively easy to assemble.
1. november 2022
Great company & product
Great trampoline. A bit hard to get the netting on over the posts, but once on it is a solid product. We had a wildlife issue with the netting and the company was more than generous with excellent customer support.
22. juli 2022
Excellent customer service
Excellent customer service! The zipper broke on the safety net and it was replaced quickly without any hassle.
18. oktober 2022
Very easy and hassle-free warranty…
Very easy and hassle-free warranty claim. A quick email and the package with replacement items was on the way!
7. november 2022
High quality materials and service
Quick customer service. Great assistance with missing packages. Easy to follow instructions. Great quality and everything fit together well. All pieces fit together well and the trampoline feels lighter than others.
1. november 2022
My kids were so excited about the…
My kids were so excited about the trampoline…. We just spread the parts out in the backyard. Two boxes contain trampoline parts and one is a queen size bed 😥
But the parts that arrived looked pretty good and customer service ordered the missing box for us 👍
5. november 2022
Uopfordret anmeldelse
We had a hole in the mat of our…
We had a hole in the mat of our trampoline and the company replaced it extremely quickly within days of notifying them. My kids love love this trampoline!
1. november 2022
The quick turn around from the time I…
The quick turn around from the time I ordered the jumpflex and a few days later it delivered. My grandson is loving his trampoline. Thank you :)
24. oktober 2022
Excellent customer service
There was a small shipping issue as FedEx lost the first trampoline but Savuth from customer service straightened it all out and responded to me so quickly and was incredibly helpful in getting me a new one. We LOVE it! Thanks to Savuth and Jumpflex!
3. november 2022
Quick response and willingness to help…
Quick response and willingness to help resolve the issue.
18. oktober 2022
Amazing warranty and customer service
Amazing warranty and customer service!
They replaced our net!
We also paid to replace one of the feet because we ran it over with the lawnmower but their sale price was excellent! We love our trampoline and so do all of our friends! Amazing quality!
6. oktober 2022
grandson and his family in WI. Ivered to my…
It was delivered to my great-grandchildren for Christmas. It arrived almost overnight in good condition packaged very well. Can't wait till Christmas when the children open the present. Thanks.
18. oktober 2022
You All Are The BEST!!
I recommend Jumpflex to everyone. Product is phenomenal as is the Customer Service. Thank You!
1. november 2022
Great customer service
Great customer service, initially had an issue with some items not arriving as promised which was promptly taken care of! Great company to do business with.
11. oktober 2022
Jumpflex 150
Loving mine so far no issues wasn’t hard to put together just make sure to put net on poles before you do the springs make a world of difference
24. oktober 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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