JUCY Campervan & Motorhome Hire - Queenstown Airport Anmeldelser 89

1) Defective USB ports (not checked at the time of delivery)
We had to return to the Queenstown store the next day to find a solution. We finally opted to buy a USB adapter (Jucy refunded us for it).
While there was a solution, we lost time having to go to Jucy again and then having to go back to buy the adapter.

2) Defective water pump
The most inconvenient problem of all. Halfway through the trip, the water pump stopped working properly. To get water, we had to exert an incredible amount of force, and we could barely manage it between the two of us. We were traveling far from any town with a Jucy store, so we had to resort to carrying water bottles with us at all times.

3) Defective brakes
By far the most serious problem. The brakes overheated easily, even when using engine braking on downhills, causing the handlebars to shake with every stop. At one point, the situation was so bad that we almost crashed into the guardrail. We thought we had a flat tire, but no, it was just the brakes.

4) Defective doors.
Both rear doors constantly jammed, requiring a lot of force to open. It was especially annoying when someone was inside sleeping and had to move to the front seat to open it from the outside.

5) Missing water hose connector

Any compensation? Of course NOT.
As we claim at the final of our trip and not 24 hours since the problem, it was our fault.

Hired a jucy from queenstown south island to have a road trip to christchurch which ended in a bad result
Some of the problems I faced my journey
Breakdown which we experienced twice
Vehicle was shaking as we felt its going to stop any time on the rd
The door at the back was not opening from outside
The key 🔑 battery was not working
The vehicle was smelling of food as it was not cleaned before we received it
And many more but seems like was not really worth wht i paid for 🫤☹️
I hope this review will help jucy team to improve there standards

DO NOT RENT FROM QUEENSTOWN LOCATION!!! Jucy sends them all the very old run down vans and keeps the newer nicer ones in Auckland. Ours had over 440,000km on it and we had a major safety issue with it. The transmission was not in order and we got stuck going uphill. The camper just stopped in the middle of the road and even with the pedal to the floor, we started going backwards! Traffic behind us had to try and get out of our way. Not a good feeling. We went back to Jucy as we were just a few minutes away and they gave us another van which was just as run down. We paid the same price as people renting from Auckland but had a very different vehicle. Stay away from them, not worth the cheaper prices

Absolutely terrible experience with JUCY Rentals.

We picked up our campervan in Queenstown and after the very first night we had to seriously question how this vehicle was even allowed to be rented out. It was extremely dirty. We ended up spending more than three hours cleaning it ourselves, and over five buckets of filthy water came out. Even after all that effort, it still did not feel properly clean.

The campervan is clearly very old and poorly maintained. The kitchen unit is loose, the surfaces were greasy, and the bathroom is heavily moldy. This is completely unacceptable especially considering we paid €3,800 for this rental. For that kind of money, you expect at least basic hygiene and a vehicle in decent condition.

The van has over 300,000 kilometers on it and looks like it has had its best days long ago. It feels worn out, neglected, and far from the quality that is advertised. This is not just about comfort mold and poor hygiene are serious issues.

When we contacted the local team in Queenstown, there were no replacement vehicles available. We were told to email the booking team ourselves. Being left to deal with this during our holiday is incredibly frustrating.

This has had a major negative impact on our trip. A holiday should not start with deep-cleaning someone else’s campervan.

If you are considering renting from JUCY think twice. We deeply regret this booking and would strongly recommend looking elsewhere.

I paid a deposit of $321.41 for my car hire. A confirmation never came. I emailed twice about this and was assured a confirmation would be emailed. Three days before I needed the car I cancelled. They would not return my deposit. These guys are just scammers, DON'T USE JUCY!

Horrible !
Old camper van, no safety, no good customer service.
If you don’t have problem, it’s great. If you want to be safe and secure, go away!

Understaffed. Terrible support. Car broke down and the experience was horrible wasted a whole day of our trip.

We rented a campervan in Auckland for a month and returned it in Christchurch in September 2025.

Unfortunately, our van had a number of issues. On the second day, while we were still in Auckland, we had to go back to the agency because the lid on our cooking station wouldn’t stay open—we had to hold it up while cooking. They fixed it that same day.
However, other problems continued throughout the trip:
* One of the windows kept opening by itself (we ended up using tape to keep it shut).
* The gas door on the outside was broken and kept flying open.
* There was a constant, annoying noise coming from the driver’s side door.
* The brakes were whistling.
* The control panel that displayed the water level wasn’t working at all—it showed 50% even when we had no water left.
* We paid extra for a heater, which turned out to only work when plugged into an external power source—so it was basically useless during most of our trip.

After three weeks on the road, during a period of heavy rain, we discovered a leak in the window above our bed. Upon closer inspection, we saw there was old tape around the window—clearly from a previous traveler—indicating that this wasn’t a new issue. The mattress and our sheets were soaked. We had to go find a dryer, and that night, we couldn’t sleep in the bed and had to sleep on the small and uncomfortable sofa downstairs.
The next day, we called Jucy and were asked to drive to Queenstown (we were in Wānaka, about an hour away). They offered to pay for one night in a hotel so we could get some proper rest, as we still couldn’t sleep in the bed. The following day, we drove to Queenstown, and upon arrival, the staff informed us that we’d be getting a replacement campervan. We then spent over an hour in the parking lot transferring our belongings and adapting to the new van before driving another hour back to Wānaka to continue our trip.
All these inconveniences—two extra hours of driving, the cost and time spent drying our bedding, the loss of time—were not compensated. But even worse…
A few weeks later, I discovered a surprise $100 charge on my credit card from Jucy. I checked my emails—nothing. No explanation, no invoice, no warning. I contacted them and was told it was because we hadn’t emptied the toilet or refilled the fuel tank when we returned the first van.
I explained that this was a misunderstanding. We didn’t know we were going to exchange vans when we arrived in Queenstown. The staff member there never mentioned anything about needing to prepare the van for a full checkout—she didn’t even inspect it. If we had known, of course, we would have emptied the toilet and refilled the fuel tank. But the whole process was rushed, and we were simply following their instructions.
I also pointed out that we had to drive two hours and lose half a day because of a problem that was not our fault—a leak that had clearly been there before. And yet, they still charged us for fuel and didn’t acknowledge any of the inconvenience we experienced.

I asked for a refund, explaining everything clearly, but they refused. I find this very surprising and disappointing.
We were given a van with a known leak. We lost time, money, and had a terrible night because of it. And on top of that, we were charged for something we were not informed about. They leaned on the contract clause about emptying the toilet and refilling fuel—but again, this was not a standard checkout. They should train their staff to communicate clearly in situations like this and at the very least send an email before charging a card.

If this $100 charge hadn’t happened, I wouldn’t have complained about Jucy at all. But the way this was handled felt unfair, and as a result, we do not recommend Jucy.

We were so excited to arrive in New Zealand for the first time, and unfortunately JUCY completely ruined our start. We booked our van from 3pm, provided all of our flight information, completed the check-in online in advance, and gave them everything they needed to know our arrival time.

What did we get in return? Nothing. No email. No phone call. No warning. We arrived at their branch to find it closed at 4pm. Not once did they inform us of this. Zero communication.

When we called support, the staff were completely unhelpful and indifferent. Their only response was: “You’ll have to pick it up tomorrow.” That would be fine if this was just a car, but this was our accommodation for the night. They left us stranded.

To make things worse, they blamed a third-party company for the issue instead of taking any responsibility. That’s not just poor service, it’s childish and unprofessional.

If a company can’t manage the basic courtesy of informing customers about closing hours and leaves them with no place to sleep, they have no right to be in the travel business.

Do not book with JUCY. Save yourself the stress and go with a company that actually cares about its customers.

Hired the Polaris 6 mid August 2025 for 8 days with my family and 2 grandchildren.
First night the van leaked on the back bed.
The brake fault light also went on and remained on.
No power for one night.
Had to change our entire itinerary.
Stopped in Wanaka and stayed at a park on a powered site.
My son in law connected to power at a stop. Pulled out the cord to plugged it in and the other end still had live wires from pulled out from another van. His quick thinking to not
Touch the LIVE END saved his life!!
Gauges for fresh and grey water didn’t work.
I could go on but the list is too long.
All these issues were passed onto the operations hub from the first problem. Promises of someone coming to help but no one ever did.
In the end we were asked to bring the van back to Queenstown. A whole day it took to get another van which wasn’t the same size as our first van. Asked if we could just keep the other van after they fixed a list of issues with it but they said NO. Get this, they were not
Concerned about us driving around the country with the brake fault light on but wouldn’t let us take it again and wouldn’t come out and assist when we first mentioned it to them (even though they said they would).
Given we only had a couple of days left of our trip reluctantly we took the other van. This van was smaller and even had a couple of issues. We didnt bother mentioning them to them as we knew by then it wouldn’t have been attended to!!
I am about to take the electrical situation to an authority in NZ as I actually had nightmares just from the thought of what COULD have happened that night hooking up to the power.
I would not rate this company at all and will not
EVER be going through them again.
They have promised a refund but at this stage I have not heard back from them.

We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives.

From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence.

The mechanical and structural issues were endless:

The roof leaked, soaking our bed and sleeping gear.

The hose for draining grey water was broken, leaving us stuck with stagnant waste.

The shower was completely non-functional.

Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard.

This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable.

Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.

I had a horrible experience with this rental company that ruined a day of my holiday altogether. My original vehicle broke down and I was left waiting all day for the company to supply me with a replacement vehicle. During all of this time, customer service provided little to no information as to the status of my replacement vehicle which added to the stress and frustration.

The replacement vehicle came late at the night, in very poor on the outside condition - it was extremely dirty, had headlights that barely worked (due to the buildup of dirt and grime), and had less than half of a tank of fuel. The heating barely worked, which made the vehicle unusable, as I had intended to use it for part of my travel plans that I had previously planned.

In the end, the company would not even provide reasonable full day compensation despite having lost a full day of travel and use of a service that I had paid for. Their response was devoid of any empathy or accountability, and rather pushed the issue away rather than resolving it appropriately.

I cannot recommend the rental company. Poorly maintained vehicles, disorganized customer service, and no real interest in making things right when they have failed you.

Surly disinterested customer service from shuttle driver and guy at the pick up desk, woman working there dropping f bombs loudly to another staff member in front of customers, car was filthy and had a dirty food container under the passenger seat. On return same surly service from another staff member who tried to blame windscreen chip on me when it was clearly noted on my contract as being there when I picked the car up and also did not believe I had picked the car up from the Queenstown branch, said it was from Christchurch, he was a complete idiot. The full insurance that costs an additional $25 per day is clearly a rort as it states that it covers windscreen chips yet they don’t repair these. Overall a terrible experience and would never rent from this company again and will warn others to avoid.

Awesome service, easy and simple process for renting a vehicle.

Excellent service. Staff was very warm, informative and accommodating.
Price was very reasonable, vehicle condition was well maintained , a very enjoyable experience.
Will definitely use your service in the future.

From day one we had some trouble with the rental company Jucy. We rented a Jucy Crib from Queenstown to Christchurch and at arrival we got appointed a car where the back doors could hardly be opened. The personnel was not helpful and considerate and lied to us by saying all cars had that problem, which was not the case. In the end, after a lot of trouble, perseverance and time we got another car that did work. The car was clearly not checked thoroughly though, because the hot water kettle contained mold…

Sometime during our trip we got car trouble and called Jucy. The car could hardly get up a hill and shook very badly while driving. Jucy directed us to an auto garage, but first gave the wrong directions. Therefore, we were late to the appointment and the auto garage was almost closed when we arrived. Also at the drop off of the car the service was messy and not very friendly. In the end, the price you pay for the car is not in line with the quality you get and the service could be a lot better.

DO NOT HIRE - unless you have time to return the vehicle and get everything fixed every two days. You couldn’t pay me to hire a campervan from here again.

I should’ve listened to the previous reviews here.

Almost all of their Condo fleet have bald tyres (not roadworthy) and we experienced a very scary slip that could’ve ended in a crash (we were going under the speed limit and driving carefully over wet tarmac) - brought it back after two days for a refund and they admitted there was an issue with the tyres and wasted two days of our vacation - didn’t refund.
- they fail to advertise that it gets about 25L/100km - terrible fuel efficiency even for a campervan, which is shocking when considering they are meant to be the “newer” hiaces. Factor this into $3/L petrol and your in for a massive cost.
- plenty of previous passengers hairs lying around which is great if you want to do some DNA research, not great if you’re trying to find peace and get good sleep.
- stains everywhere - including the bed sheets (photos)
- usb ports didn’t work
- gas stove didn’t work (and if they did only one at a time and these were the “newer” ones)
- rattling sound from the AC that was painfully irritating on a long roadtrip
- entertainment system didn’t work
- cutlery was freshly used and not washed by the previous customers or JUCY
- sink didn’t drain (and when it did, it would take an hour)

I was doing a relocation to Auckland and they include that there may be issue with the vehicles which we would be advised about - but we weren’t advised of any of these. Additionally, the safety risk is not worth the hassle. We ended up renting from a more reputable and trustworthy rental company and I’d advise you do the same. They ended up charging us an additional $500 more because we returned the vehicle early and refuse to accept another death trap that would have similar issues. Still no refund.

People were kind and the campervan was a good idea but poorly maintained.

I was quite satisfied with the rental. Its price is very low so I didn't expect a good campervan.
However, what disappointed me the most is the hidden charges they make you pay if you go to tolls or you need to pay a fine (e.g speed limit). In my case, they charged me the double of the fine only as a management fee. From the $100NZD the 70% goes only to Jucy. It is a robbery!! Very disappointed with this.
The cheap sometimes is more expensive...

クイーンズタウンの空港でピックアップのために電話したけど出てもらえず、留守番電話に接続された。しかも、その留守番電話は録音がいっぱいだと言われて、自動で切れて途方に暮れた。空港の職員さんを捕まえて、もう一度電話してもらったら、出た。タイミングの問題だと思うけれど、海外初のレンタカーだったので、結構しょげた。

Great service. We used the for the first time when we traveled to Melbourne a couple years back and they were our first choice for our trip to Queenstown. They are not at the airport and some people wouldn't want to wait for a shuttle, but with better prices and being able to pick up the car at a location with much less traffic and congestion, which is what you get at the airport. I loved it. This especially if you are driving on the left side of the road for the first time.