Be warned they charge $89 for you to do a consultation. You have to set up an appointment and it’s a group of people on Zoom. It was somewhat informative, but it took time out of my day and a couple d... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been motivated to write this review for a few months. Now is the time. I was using the app on my Bowflex bike for over 2 years. At the 6 month mark of the 3 year the application would reboot af... Se mere
I received my medication monthly in a timely manner and I did lose weight however there are cheaper options. The monthly subscription is $89/mo and then the medication is $200+ a month on top of that... Se mere
Virksomheden har svaret
So I am excited to start my journey to weight loss and can’t wait to get to my desire body weight. Giselle gave me a great experience by helping me with my purchase even guiding me on how to achieve m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
JRNYS is a innovative telemedicine platform dedicated to transforming healthcare by making it accessible, equitable, and personalized for everyone. Our mission is to break down barriers to healthcare, ensuring that people have convenient access to essential services, regardless of location, socio-economic status, or physical limitations. Specializing in critical areas like weight loss and sexual wellness, JRNYS offers tailored solutions that address the unique needs of our patients. Whether you're seeking effective weight management programs or support for sexual health, our platform connects you with experienced healthcare providers who provide compassionate, personalized care. We believe in a patient-centric approach, where your well-being is our priority. Our commitment to trust, confidentiality, and collaboration ensures that your interactions are secure and supportive, fostering a seamless healthcare experience. We also focus on empowerment and education, providing resources that help you take control of your health journey.
Kontaktoplysninger
515 Congress Avenue, Unit 1515, 78701, Austin, USA
- (512) 960-1075
- admin@jrnys.com
- jrnys.com
3,0
Middel
68 anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Be warned they charge $89 for you to do…
Be warned they charge $89 for you to do a consultation. You have to set up an appointment and it’s a group of people on Zoom. It was somewhat informative, but it took time out of my day and a couple days to get on the schedule once I did that they had me do a bunch of crap on the website and kept irritating me. Emailing me about things I already took care of. Then I told them what strength I was on and they proceeded to tell me to go to the checkout and it was over $400 so $489 would be the cost for me to go on Glp per month possibly over 500 so I will just stick with Remedy Meds who has been absolutely amazing and never made me feel harassed so just stay away from this company, they basically beat you in with the $89. You’re not going to pay only $89. You’re not gonna get away with paying less than $300 a month with this place do yourself a favor and find somewhere Else
15. april 2026
Uopfordret anmeldelse
One bad biking application
I have been motivated to write this review for a few months. Now is the time. I was using the app on my Bowflex bike for over 2 years. At the 6 month mark of the 3 year the application would reboot after about 3 minutes. Then after a week or so it would reboot 2 times every work out. Then 3 times and then 4 times. I email support and they had no success resolving the issue. Also I used the app almost everyday and I would ride for 20-30 miles. The application just shut down after 1 hour and 3 minutes. Support from JRNYS told me this was a software flaw of the system and it would update soon. It never did. Stay the hell away from this bike app, it is horrible all the way around. Its just really outdated and the support I received was embarrassing. JRNYS should be ashamed to charge for this garbage.
1. marts 2026
Uopfordret anmeldelse
Do not buy nothing from this place it's…
Do not buy nothing from this place it's a scam they take your money and they don't provide the service
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra JRNYS
Hi there,
We’re really sorry to hear that this was your experience. That’s not how we operate, and we take feedback like this seriously.
JRNYS is built around providing provider-guided care, and every patient who signs up is connected with a licensed medical provider for review and treatment planning. We do not charge for services that aren’t rendered, and we aim to be transparent about how our membership and care model works.
It sounds like something may have gone wrong here, and we’d truly appreciate the opportunity to look into your case and make it right. Please reach out to our support team directly or through your patient portal so we can review your account and assist you further.
We’re here to help and want to ensure you receive the experience you should expect from us.
Stay away from this place
Stay away from this place. The mislead you by saying the $89 is for the medication. My husband and I both read it this way. I had an "onboarding' session and it was not until then (after I had to inqire), that they I was informed the $89 was a monthly membership fee! The actual product including delivery was almost $300 a month and that is for the cheapest one. My real primary also informed me these injections are knock offs of the real thing. All I asked is my original $89 back due to fraudulent advertsing and they refuse. Stay away!
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra JRNYS
Hi there,
Thank you for taking the time to share your experience. I’m really sorry this felt misleading and frustrating. That’s not the experience we want anyone to have.
To clarify, the $89 fee is for the JRNYS membership, which covers your medical evaluation, provider oversight, and ongoing care. Medications, when prescribed, are separate and based on your individualized treatment plan. We aim to make this clear throughout the experience, but we understand how this may not have come across that way in your case.
If you’re open to it, please reach out to our support team in the Patient Portal so we can review your experience in more detail and make sure everything was handled appropriately.
We appreciate your feedback. It helps us continue to improve how we communicate and support our members.
There’s better services out there
I received my medication monthly in a timely manner and I did lose weight however there are cheaper options. The monthly subscription is $89/mo and then the medication is $200+ a month on top of that depending on your dosage way more. I had a package stolen and they would not send me another one and I had to dispute it with my credit card company.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra JRNYS
Thank you for sharing your experience. We’re glad to hear that you received your medication consistently and saw progress with your weight loss. That’s always great to see.
We also understand your feedback around cost. Our $89 monthly membership covers your medical evaluation, provider oversight, and ongoing care, while medication costs can vary depending on your prescribed treatment plan and dosage. We aim to be transparent about this structure so patients can make informed decisions.
I’m especially sorry to hear about your experience with the stolen package. Situations like that are frustrating, and we understand how important it is to feel supported when something goes wrong. While there are limitations once a shipment is marked as delivered, we do review these cases carefully and work to guide patients through next steps when possible.
We’d appreciate the opportunity to take another look at your situation and see if there’s anything further we can do. Please feel free to reach out to our support team so we can review your account in more detail.
Thank you again for your feedback. It helps us continue to improve the experience for all of our patients.
Will charge you fees and never send…
Will charge you fees and never send your medication. They charged me 2 payment with no medication. I sent them proof of my current medication and they wanted to send lowest dose. Never received a refund or anything from them..
21. december 2025
Uopfordret anmeldelse
Besvarelse fra JRNYS
We apologize for any confusion with your account. At JRNYS, medication is only processed after a provider has completed a medical review and a treatment plan is approved. Once approved, prescriptions are sent to our pharmacy partners for fulfillment.
Based on your message, it sounds like there may have been a breakdown somewhere in that process, and we’d really like the chance to look into this for you. Our team can review your account, confirm what happened, and help resolve any outstanding issues.
Please reach out to us directly or through your patient portal so we can assist you as quickly as possible. We’re here to make sure this gets properly addressed.
Scam
Tell you that you can get a month supply of medication for 89 dollars and that's for the hidden monthly subscription fee. The medication is 200 to 300 per month. Scam!!!!
23. januar 2026
Uopfordret anmeldelse
WORST WEIGHT LOSS COMPANY EVER
WORST WEIGHT LOSS COMPANY EVER. I signed up for Black Friday sale. JRNYS offered a visit with 24 hours and immediate shipping. I signed up, paid, and when I went to schedule the visit, it was 7 days away. I requested cancellation due to false advertising. JRNYS canceled the subscription. Then, a visit was scheduled. Someone called me, and I proceeded and requested reinstatement. Then, they wanted to charge me $80 more because the special had expired. I said, no, cancel it. Not only did they provide false advertisement, they also failed to disclose that the prices escalate up to $500 a month once you're in the program. They erred in allowing a visit, when I was told it was canceled. Not my issue, they should be more organized. I did not order a prescription. So, I paid $89 and $199, and received a 3 min phone call. Go somewhere else - DO NOT USE THIS COMPANY
1. december 2025
Uopfordret anmeldelse
Besvarelse fra JRNYS
Hi there — thank you for taking the time to share this feedback. We’re truly sorry for the frustration and confusion you experienced. This isn’t the smooth, transparent experience we want for any member, and we appreciate the opportunity to address it.
Our goal is always to provide clear expectations around visit availability, promotional pricing, and subscription details. It’s clear that in your case, the timelines and next steps were not communicated in a way that felt consistent or easy to navigate, especially during a high-volume holiday promotion. We understand how disappointing that can be. Visit scheduling windows can vary based on demand, and you should have been presented with accurate availability upfront.
We’d really appreciate the chance to take a closer look at your account, ensure everything is resolved correctly, and discuss options for refund or remediation if appropriate. Please reach out to our Support Team in the Patient Portal so we can assist you directly.
I have had a very bad experience with…
I have had a very bad experience with JRNYS, in my second month, I paid the medication, and I never received it, not sure if UPS had the incorrect address, but nobody there helped me, i just lost my money and I couldn't follow with my treatment.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra JRNYS
Thank you for sharing this, and we're truly sorry for the experience you had. You should never feel unsupported when something as important as your medication doesn’t arrive. Not receiving your order disrupted your treatment and your progress, and we understand how frustrating and discouraging that must have been.
While carriers like UPS manage the physical delivery, it’s our responsibility to help every step of the way: including investigating lost packages, working with the pharmacy, and making sure you’re not left without answers or a path forward.
We’d really appreciate the chance to review your case, confirm what happened with the shipment, and make sure you’re taken care of, including exploring replacement or refund options if applicable. Please reach out to us in the Patient Portal and our team will prioritize resolving this for you.
Thank you again for bringing this to our attention. Your feedback helps us continue improving the care and experience our members receive.
My Husband and I just joined and…
My Husband and I just joined and received ours extremely quick! The intake was very simple and they are very professional and on top of things. After looking in to several other options, we are so glad we went thru them. They are quick and make the process simple! I took my first injection today, so I can’t wait to see the results. Highly recommend Jrnys!
10. september 2025
Uopfordret anmeldelse
Besvarelse fra JRNYS
We’re thrilled to hear that both you and your husband had a smooth signup, a quick turnaround, and a professional intake process. Making care simple, timely, and supportive is exactly what we aim for and it means a lot to know that it landed well for you.
We’re excited to be part of your wellness journey and can’t wait to see your progress as you continue treatment. If you ever have questions or need anything along the way, our team is always here to help.
Thank you again for the recommendation, we appreciate you both choosing JRNYS!
what a scam .
what a scam .. poor customer service!! and not very ethical either.. Don't invest in these folks!.
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra JRNYS
We’re truly sorry to hear that your experience didn’t meet expectations. At JRNYS, we take feedback like this seriously and are committed to improving every step of the way.
We want to assure you that transparency and ethical care are at the core of what we do. Our pricing, terms of service, and cancellation policies are clearly outlined from the start, and our team is always here to walk patients through them. We strive to offer some of the most competitive rates —without sacrificing quality care.
That said, we never want you to feel unsupported. If there’s been any miscommunication or unresolved issue, we’d really appreciate the opportunity to make it right. Please contact our Member Experience in the Patient Portal and we’ll do everything we can to help.
I’m getting charge 89 dollars a month…
I’m getting charge 89 dollars a month for nothing I’m not getting prescripción or nothing even if got the prescripción I can’t afore it is way too expdnsive $1110 for a moth Supply
17. april 2025
Besvarelse fra JRNYS
Thank you for your feedback. We truly understand how frustrating it can feel to be charged without receiving the support or treatment you expected. That’s never the experience we want for our patients. Our goal at JRNYS is to make access to quality weight loss care, including GLP-1 medications, as affordable and transparent as possible.
Please know that our $89 monthly membership fee covers access to your dedicated provider, ongoing clinical support, prescription management, and care coordination. While medication costs can vary, we work hard to offer competitive rates and partner with pharmacies to reduce out-of-pocket expenses wherever possible. In fact, our GLP-1 pricing is often significantly lower than the national average, which can exceed $1,300 per month without insurance.
We’d love the opportunity to make things right. Please reach out to our Member Experience Team in the Patient Portal so we can review your account, clarify any misunderstandings, and explore more affordable options for your care.
I had an amazing experience with JRNY
I had an amazing experience with JRNY, the nurses are super responsive and the medication came in pretty fast. I was also very happy with the results, I was able to lose 4kg in a month using semaglutide.
30. april 2025
Uopfordret anmeldelse
Besvarelse fra JRNYS
Your story truly inspires us! With the right support and a bit of consistency, amazing things can happen—and dropping 4kg in a month is definitely something to celebrate.
We're proud to be part of your journey and excited to see what’s ahead for you!
Jrnys - Tirzepatide not good !
They are responsive, However; the product (tirzepatide) is not really good product, I don’t lose weight, I used 10mg, 20mg and 10mg again and then I finally loose one kilogram.
25. april 2025
Uopfordret anmeldelse
Besvarelse fra JRNYS
Thank you for sharing your experience and for acknowledging our responsiveness—we truly value your feedback.
We understand your frustration regarding your weight loss journey. While many patients see significant results with Tirzepatide, individual outcomes can vary greatly. Weight loss is influenced by numerous factors beyond medication, including dietary habits, physical activity levels, sleep quality, stress management, hydration, and even genetics or underlying medical conditions.
Our team is here to support you holistically, and we encourage you to check in with the medical team to evaluate your full health profile and determine the most effective and personalized path forward. Your well-being and success remain our top priorities.
Thank you again for being part of the JRNYS community.
Besvarelse fra JRNYS
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that the product is working well for you. Our goal is to provide not only effective treatment options but also timely, compassionate support every step of the way.
If you ever have questions or need anything in the future, we’re here for you. Thanks for being a valued part of the JRNYS community!
Besvarelse fra JRNYS
No problems at all? That’s music to our ears! Thanks for the love — we’re always here when you need us.
Meds delivered on time
Meds delivered on time. Professionalism.
The only issue that I have is that my medication is always few units about 20-50 units for last dose each month
21. april 2025
Besvarelse fra JRNYS
Thanks so much for your feedback—we’re glad to hear your meds are arriving on time and that you've had a professional experience with our team!
We're sorry to hear about the issue with the last dose running short. Please reach out to us directly through the patient portal so we can make it right and ensure you receive the full amount moving forward. We're here to help!
I want to unsubscribe the service
I want to unsubscribe the service. Please do not take any more money out o my account. I am receiving medication through my doctor
18. april 2025
Besvarelse fra JRNYS
Although we are sad to see you go, we completely understand your arrangement with your primary care provider and are here to support you.
To complete your cancellation, please send a request through your JRNYS patient portal. Once we receive it, we’ll promptly process it and make sure no further charges are made to your account.
Clunky communication at first but all good now
It seemed like the support agents at JRNYS went on the same page at first, but haven’t had any issues since the first week so I’ll say - it’s good!
19. april 2025
Besvarelse fra JRNYS
Thank you for your honest feedback and for giving us the opportunity to improve. We’re glad to hear that things have been running smoothly since the first week!
Your experience is important to us, and we’re always working to make sure our team stays aligned and provides the best support possible. If you ever need anything, we're just a message away in the Patient Portal. Thanks for being part of JRNYS!
The service is good just need the…
The service is good just need the prices to go down some
16. april 2025
Besvarelse fra JRNYS
Thank you for your feedback — we're glad to hear you're happy with the service!
We understand that affordability is important, which is why JRNYS offers access to several GLP-1 options to help fit a wide range of budgets. We also work hard to keep our prices competitive compared to similar telemedicine providers, while still delivering personalized care and expert guidance from licensed medical professionals.
If you ever have questions about treatment options or pricing, our team is always available in the Patient Portal to ensure you receive the best price possible. Thanks again for being part of the JRNYS community!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.