Jowua Anmeldelser 

Super produits et super service après vente , bravo !

Avoid Jowua at All Costs – Shady, Dishonest, and Borderline Fraudulent

If you're considering buying from Jowua, don’t. I placed an order (Order #33114) for Tesla accessories and never received anything. What followed was a masterclass in customer service incompetence, refusal to accept responsibility, and potentially illegal behavior under federal consumer protection law.

Jowua claimed the item was “delivered” and sent a photo of a random house that is absolutely not mine. I live in Lawrence, Indiana. The address I entered at checkout was 100% correct. I checked with neighbors, reviewed security footage, and even contacted UPS directly — they confirmed I, as the recipient, could not file a claim and that the shipper (Jowua) had to do so.

Instead of doing the right thing, Jowua tried to shake me down for an extra $10 to resend a package I never received. That’s illegal. Under the Fair Credit Billing Act (15 U.S. Code § 1666) and FTC policy, a seller cannot demand more money for goods the customer never received. Period.

When I cited the law and demanded either a free replacement or a full refund, Jowua doubled down and refused. They insisted I had changed delivery instructions (I hadn’t), that they “fulfilled their obligation” (they didn’t), and then stopped responding entirely.

Let me be clear:

I paid in full.

I never got the product.

They tried to charge me again.

They have not issued a refund.

They’ve ghosted me since April 2nd.

This is not a one-off mistake. This is systemic negligence and possibly intentional fraud. If a company can't ensure basic delivery or respect federal law, they should not be operating.

That said, I’d love to reconsider and amend this review if Jowua chooses to do the right thing and issue the refund I’m owed. I gave them every opportunity to make it right privately.

If they fail to respond to my latest emails within 48 hours, I will be taking this public across Reddit, TikTok, Facebook, Twitter (X), and even YouTube to warn others. I will be showing receipts, emails, and the full paper trail. People deserve to know how this company treats paying customers.

Fast shipping and great selection keeps me coming back.

I ordered their game controller combo online, the white one, it got delivered in no time, the first look blew my mind, it's so beautiful to look at, and fits well in my hands, works like a charm with all my devices - Apple, Android and Tesla... The entire shopping process was very easy to use.

better quality than i expected. my kid loves the controller. quick delivery.

I ordered their phone magnet case compatible to their car mount for Tesla model y. Upon opening it, my wife found out the material of the case itself was slippery. I emailed customer support asking for a free shipping label return label. Their response was that I had to pay for shipment to return the item. This was a small item, yet they were not willing to give me a free return label. As much as I love their products, their customer service is not so great.

Good experience with Jowua, I like the quality of the products and had a nice chat with their what's app support to advise me on my purchase

I've purchased from Jowua several times and always been very pleased. The Tesla accessory market is way oversaturated and it's hard to find a good seller. Had one little issue, Jowua was quick to rectify for me. Overall good experiences.

I needed an invoice to clear the customs of the products ordered from them. They did not respond to any email

First purchase experience (of several items) went very well. The quality of the items is at the expected level for the price. The shipping speed was lightning fast taking into account the place from where the shipment is made.
So far so good. Hopefully they will maintain this level of service for future purchases.

Gen1 M3
First bought phone mount/charger and USB hub. Both are awesome! Phone mount is super strong attachment, and with a very clever tightening bolt for the holder. Light on the USB hub is likewise nice to have.

Followed up with purchase of trunk/frunk mats, cool light bars, and cup liners. Trunk mat was disturbingly bent from shipping, but two weeks on now has smoothed and is fantastic. This is the only liner I've found for trunk that gives seamless access to lower trunk.

There's always a little surprise add-in to their products, like a key card niche on the cupholder! I couldn't be more pleased with their stuff.