Their paddles don't last and the company does not stand behind their paddles. Purchased a JOOLA Ben Johns Perseus Pro IV 16mm Pickleball Paddle last December. The edge guard started coming off. Filed... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
One of the worst experience i've ever had with ordering online. Customer service is the worst. Good luck with getting help from them if you have any problem. Shipping is a nightmare also. and they won... Se mere
I ordered a Perseus Pro V direct from JOOLA for $320.95. It arrived with white chalk-like marks on the face, fiber debris near the edge guard, and creases across the signature. I photographed it... Se mere
I ordered a 16MM Hyperion CFS paddle as a birthday gift that was highly recommended by an avid pickleball player in my community. There was a slight problem in processing the order which overlaped ar... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
The experts in table tennis equipment since 1952 - shop ITTF-approved JOOLA table tennis equipment and more from the official table sponsor of USA Table Tennis. Free shipping orders $50+
Kontaktoplysninger
Crabbs Branch Way 15800, 20855, Rockville, USA
- joolausa.com
1,8
Under middel
51 anmeldelser
Ingen anmeldelsesinvitationer registreret
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Online ordering fail
Ordered a gen 3 perseus, looks like I got a used one?? the grip was peeling and for some reason it sounds like there's something rattling inside? If you're gonna buy, buy in store so you can see it before making the purchase. I guess that's on me.
31. maj 2024
Uopfordret anmeldelse
Does anyone have any knowledge
Does anyone have any knowledge or advice? For some reason I decided to purchase my first two Joola gen 3 paddles. This was literally the only brand I refused to purchase in the past due to various reason including quality.
The Scorpius came damaged due to the awful packaging and the Magnus grit wore down on one side in less than one month. Anyway, the customer service has to be one of the worst in the industry. I finally received a reply to scribble void and other info on the paddle, but no reply for weeks since submitting.
Does anyone know what’s going on here with this company? I get that they are dealing with the USAP nightmare that we are all feeling, but what an atrocious customer experience for one of the biggest companies in the game.
Does anyone have any luck or remarks? I’ll never deal with them again. Thanks for your feedback.
26. april 2024
Uopfordret anmeldelse
Horrible customer service
Horrible customer service. Sent wrong paddle and it took over a week to get it. Left message about returning it - no call back. Finally got a hold of them and they sent Email asking for picture of unused paddle so they can issue an RMA - sent it to them and no response. Sent it again and no response. Don't buy direct from the web site.
14. maj 2024
Uopfordret anmeldelse
Really pathetic
Whoever they outsourcing there online business to is an absolute joke. Error after error. Shipping the wrong paddle, spellynames wrong, saying one thing and doing another. It's really a joke. Joola makes a great paddle but whoever running the warehouse has 0 clue what they are doing!
30. august 2023
Uopfordret anmeldelse
Insulting customer service…
This id not about the product but the company. Returning an unopened padfle still sealed in shipping box and Dan Z in customer support insinuated I was lying. What a sorry company! I would not have any of their products if they paid me. I have no reason to lie Dan Z..you would do better to treat customers with respect and decency. So I refused the shipment and am disputung it on my cc...pretty sad it had to cims to that.
9. juni 2023
Uopfordret anmeldelse
Exceptionally poor customer service
Exceptionally poor and terrible customer service agent who had no respect to listen to customer. Shame on Joola and will never buy any Joola product or recommend any one to buy as the customer service is disgusting and disgrace.
17. maj 2023
Uopfordret anmeldelse
The Joola 16 mm Ben John’s Hyperion…
The Joola 16 mm Ben John’s Hyperion paddle caused me shoulder pain. When I contacted customer service, they told me they would not do anything for me. I asked for them to replace the paddle with something else that might work better.
How is anyone supposed to know whether a paddle is going to work unless they can try it?
10. april 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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