Sunny Side Travel Anmeldelser 

163
TrustScore 4 ud af 5

4,1

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

They seem friendly until you make a booking. We tried to cancel five days in advance, and their attitude changed completely. They became rude, kept contacting us from multiple WhatsApp numbers, and ev... Se mere

Bedømt til 5 ud af 5 stjerner

We booked twice from them. One for Quad bike and one Antalya city tour, both experience has been great with them. Easy, helpful and fast response compared to others who take like hours or even days t... Se mere

Bedømt til 5 ud af 5 stjerner

10/10 what a trip!!!! Prompt pick up and fantastic your my husband and daughter both loved their dive. Every dive is with at least one instruktor holding your hand. Superb. We will be back. Super w... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We booked 2 times through their website Join Excursions and we really had a very good experience. They are correct and everything went by plan. A lot of fun and pleasure! We really recommand them ! Mu... Se mere

Virksomhedsoplysninger

  1. Rejseselskab
  2. Bådudlejning
  3. Bådture
  4. Krydstogtbureau
  5. Kulturrejseudbyder
  6. Rejsebureau

Skrevet af virksomheden

JoinExcursions.com is an online excursion booking platform operated by Sunny Side Travel, a fully licensed travel agency in Turkey and an official member of TÜRSAB (Association of Turkish Travel Agencies) with licence number 16322. Our operations are managed by BAUM Travel & Tourism Ltd. We connect travelers with a wide range of trusted excursion providers across Turkey, offering carefully selected daily tours, activities, and multi-day experiences in the country’s most popular destinations. Our mission is to make discovering Turkey easy, reliable, and affordable. By working with professional local partners, we ensure our guests receive high-quality experiences, competitive prices, and excellent service. From cultural tours and nature adventures to unique local experiences, JoinExcursions.com helps travelers explore the rich history, stunning landscapes, and vibrant culture of Turkey with confidence.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

163 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 100 % af deres negative anmeldelser

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4,1

Alle anmeldelser

(163)

43 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

They seem friendly until you make a…

They seem friendly until you make a booking. We tried to cancel five days in advance, and their attitude changed completely. They became rude, kept contacting us from multiple WhatsApp numbers, and even messaged my spouse after we blocked them. Their messages were intimidating and highly unprofessional. I would never book with this company again.

6. august 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

We hadden de Alanya Buggy Safari…

We hadden de Alanya Buggy Safari geboekt als familie-uitstap, maar de organisatie viel zwaar tegen.
Vooral de terugrit was frustrerend. Bij het terugbrengen naar ons hotel stopte de ophaaldienst onderweg meerdere keren alsof het een gewone taxi was, om andere mensen af te zetten. Daardoor duurde de terugrit veel langer dan verwacht.
Na een excursie verwacht je dat je op een normale en efficiënte manier terug naar je hotel wordt gebracht, zeker wanneer de transfer inbegrepen is in de prijs. Voor 140 € vonden wij de organisatie ondermaats.
Wij zouden deze excursie niet opnieuw boeken en raden aan om vooraf goed na te vragen hoe de transfers georganiseerd worden.en zelf werden we dan ook nog als laatste afgezet 140 is niet wat er afgesproken was ze lappen dan ook nog 100 euro aan voor wat materiaal dat he nodig zou hebben en het drinken was er ter plaatsen ook heel duur 16 euro voor 4 drankjes trekt op geen niks

6. august 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Land of legends Abend show

Wir haben die Land of Legends Night Show für den 12.07. gebucht und uns sehr auf den Abend gefreut. Für die An- und Abreise vom Hotel haben wir insgesamt 75 € bezahlt und sind bereits um 19:30 Uhr angekommen. Laut den Informationen sollte die Show von 22:00 bis 22:45 Uhr dauern. Deshalb haben wir uns schon um 21:00 Uhr einen Platz an der Bühne gesucht und eine Stunde auf den Beginn gewartet.
Die Show begann zwar um 22:00 Uhr, dauerte jedoch leider nur etwa 10–15 Minuten. Das entsprach überhaupt nicht den Angaben und auch nicht den Erwartungen, die durch die Beschreibung und die Videos im Internet geweckt wurden. Wir hatten uns auf eine große Abendshow mit Musik, aufwendigen Kostümen, Lichteffekten und mehreren Programmpunkten gefreut.
Leider wurden wir im Vorfeld nicht darüber informiert, dass an diesem Sonntag nur eine stark verkürzte Show stattfinden würde. Hätten wir das gewusst, hätten wir die lange Anreise und die hohen Kosten nicht auf uns genommen.
Besonders traurig war, dass unsere Kinder am Ende sogar geweint haben, weil sie sich so sehr auf die Show gefreut hatten und so enttäuscht wurden.
Wir finden, dass Besucher im Voraus darüber informiert werden sollten, wenn das Programm verkürzt ist. Wir hoffen, dass Sie diese Beschwerde ernst nehmen und uns eine Erklärung sowie eine angemessene Entschädigung für die entstandenen Kosten und die große Enttäuschung anbieten.

12. juli 2026
Uopfordret anmeldelse
Sunny Side Travel-logo

Besvarelse fra Sunny Side Travel

Hallo Necattin Tuzlali,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen, auch wenn wir zutiefst bedauern, unter welchen Umständen dieser Abend für Ihre Familie verlaufen ist. Dass Ihre Kinder am Ende so enttäuscht waren und sogar weinen mussten, tut uns als Familienunternehmen im Herzen weh.

Wir möchten die Situation hier auch für andere Leser transparent und sachlich erklären:

Als Reiseagentur organisieren wir den reibungslosen Transfer und die Ticketabwicklung für die Erlebnisse vor Ort. Die Durchführung, die genaue Dauer und das Programm der Shows liegen jedoch zu 100 % in den Händen und im Ermessen des Managements von „The Land of Legends“.

Wir haben die Zeiten für die Abendshow nicht willkürlich angegeben. Auf der offiziellen Webseite von „The Land of Legends“ war für den besagten Sonntag, den 12. Juli 2026, die Hauptshow „Musical Boat Parade With Kids“ offiziell von 22:00 bis 22:45 Uhr angekündigt. Wir planen unsere Transfers exakt nach diesen offiziellen Veranstalterangaben, damit unsere Gäste das volle Programm erleben können.

Dass der Veranstalter die Show an diesem Abend extrem verkürzt oder das Programm so kurzfristig abgeändert hat, ohne die Partner-Agenturen oder die Gäste vorab zu informieren, hat uns selbst kalt erwischt. Auf solche spontanen Änderungen des Park-Managements haben wir leider keinerlei rechtlichen oder organisatorischen Einfluss.

Wir verstehen Ihren Ärger über die Fahrtkosten und die Wartezeit vollkommen. Genau aus diesem Grund haben wir Ihren Fall bereits offiziell und mit Nachdruck beim Management von „The Land of Legends“ beanstandet, um eine Erklärung und eine entsprechende Rückmeldung für Sie einzufordern.

Wir hoffen sehr, dass Sie trotz dieser enttäuschenden Erfahrung, für die wir als Vermittler leider nicht verantwortlich sind, unseren stets bemühten Service und die ehrliche Kommunikation im Hintergrund anerkennen können.

Wir wünschen Ihnen und Ihrer Familie für die Zukunft alles Gute.

Mit freundlichen Grüßen,
Sunny Side Travel

Bedømt til 5 ud af 5 stjerner

This adventure was one were never…

This adventure was one were never forget , picked up on time taken to destination to be met by pirate woth parrot, bon voyage away we go riding the waves, good vibes with good entertainment especially for the children, me and partner experienced extra boat ride under duden waterfalls, excellent . 10 out of 10.

10. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We booked twice from them

We booked twice from them. One for Quad bike and one Antalya city tour, both experience has been great with them. Easy, helpful and fast response compared to others who take like hours or even days to reply to any query.
They are highly recommend for any booking.

9. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We got a bus to our jeep that picked us…

We got a bus to our jeep that picked us up from hotel
When in the jeep the guys hosting were so much fun kept us entertained
Passing other jeeps and having a water fight as we was going to destinations
We stopped off at a Turkish cafe for toilet and drink and we got a Turkish pancake I go 3 for myself and 2 kids and only cost £10 the we set off and went to the canyon which was beautiful and the water was extremely clear and coldddd but it was like cold tubs that we use for recovery in uk
After that we set off to a hotel
Where lunch was provided and it was lovely but had to pay for drinks which were pricey but its fine you expect it
Then we went to the dim caves and again was stunning
I have no faults on the trip the guys driving all buses were fully informative and a good laugh would 100% use them again

9. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Our trip to Cappadocia was simply amazing!

Our trip to Cappadocia was simply amazing! It felt like we had stepped into a real fairy tale. Everything was organized at the highest level, and we absolutely loved every part of it.

The journey was very comfortable thanks to the modern bus with air conditioning and comfortable seats. Even the long drive was not tiring at all. Special thanks to the driver for his professionalism and safe driving.

Our guide was very knowledgeable, attentive, and friendly. He knew a great deal about the history and attractions of the region, always answered our questions, and shared a lot of interesting information with us.

The entire program was perfectly planned and organized. We stayed in a wonderful and atmospheric hotel with delicious breakfasts and dinners. Every day brought new impressions and unforgettable experiences.

Thank you for this unforgettable trip! Everything was simply perfect. We will definitely recommend your company to our friends and family and would be happy to travel with you again in the future.

4. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We had the most incredible family…

We had the most incredible family vacation in Antalya thanks to Sunny Side Travel. We booked the Quad Safari, Rafting, and a Boat Tour through them. From the very first moment, their communication was professional and trustworthy. The organization was seamless, the guides were fantastic, and everything exceeded our expectations. If you are looking for a reliable tour agency in Turkey, this is the one. 100% recommended!

13. maj 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Utter disappointment

Would definitely NOT recommend this company. We travelling as a group 4 really wanted to go on The Green Canyon tour from Belek.
Booking was easy and a positive experience. We just wanted to do the Canyon tour and contacted to confirm it was just a boat trip which was confirmed. We were told our pickup time of 08.00. However at 23.30 we received a text from an unknown number to notify us the time had changed to 09.00 we did not see this text until we got up.
I contacted the company via WhatsApp to ask for confirmation that the time had changed and were told it hadn’t. We rushed breakfast to meet the transport at 08.00 and guess what, it didn’t turn up. At 09.00 it did turn up we were the 1st pickup the driver confirmed our booking and proceeded to pick up at other hotels. On arrival at the destination we found out it was a completely different excursion. Visiting a lion safari and a foam party which was certainly not suitable for our age group. Do not use this company pay a little extra and go on on your tour operators excursion

12. maj 2026
Uopfordret anmeldelse
Sunny Side Travel-logo

Besvarelse fra Sunny Side Travel

Dear Alison Jones,

Thank you for taking the time to share your feedback. We are sincerely sorry that your experience did not match your expectations, and we appreciate the opportunity to clarify what occurred.

First and foremost, we would like to apologize for the miscommunication regarding your pickup time and the itinerary. The mix-up was caused by a human error made by a staff member at our supplier's operation desk, who accidentally registered your booking as a "Mix Tour" in their system instead of the standard Green Canyon tour.

Customer satisfaction is always our top priority, and as soon as our management team became aware of this mistake on the day of the tour, we immediately took action to rectify the situation and ensure your comfort:

Complimentary Experience: To make amends for the supplier's error, we did not charge you any fee for this trip.

VIP Return Transport: Our records show that you participated in a large portion of the day's activities. However, the moment you expressed that the foam party and safari layout were not suitable for your group, we immediately arranged a private VIP vehicle to pick you up and transfer you directly back to your hotel before the tour even ended—completely free of charge.

Compensation Offer: In addition to waiving all costs, we offered your group a substantial discount to join the actual Green Canyon tour on a different day of your choice, which you unfortunately declined.

While we completely understand your initial frustration regarding the schedule and itinerary change, we are deeply saddened by your recommendation not to use our company. Given that you were able to experience a full day out, were provided with private VIP return transport, and were not charged a single penny for the entire day, we kindly feel that a completely negative review does not fully reflect our team's dedicated efforts to resolve the supplier's mistake.

We always strive to deliver the best service possible and handle unforeseen human errors with the utmost responsibility and generosity. We wish you and your group all the best in your future travels.

Warm regards,
Join Excursions Management Team

Bedømt til 5 ud af 5 stjerner

10/10 what a trip!!!

10/10 what a trip!!!! Prompt pick up and fantastic your my husband and daughter both loved their dive. Every dive is with at least one instruktor holding your hand. Superb. We will be back.
Super wycieczka, wszystkie zasady bezpieczeństwa zachowanie, conajmniej jeden instruktor przy Tobie trzymajacy za rękę, na prawdę super przeżycie polecam. Na pewno wrócimy.

10. april 2026
Uopfordret anmeldelse
Sunny Side Travel-logo

Besvarelse fra Sunny Side Travel

Thank you so much for your wonderful review! 😊
We’re delighted to hear that you and your family had such a fantastic diving experience with us. Safety and guest comfort are always our top priorities.

We truly appreciate your recommendation and look forward to welcoming you back again soon!

Bedømt til 5 ud af 5 stjerner

Best Excursion For Culture Immersion! So Many Memories!

We visited in August and just had the most amazing excursion. This was one of the most memorable trips and the excursion I think of the most!
The driver and tour guide were fabulous! Really engaging and brought everyone together, especially lone travellers, we had such fantastic conversations with members of our group which was facilitated by our tour guide.
The trip itself was fantastic we saw so much of rural life and took in the culture and scenery.
We are due back this August, so will probably rebook this trip among others again. It’s perfect for immersing yourself in the country, customs and culture.
Such a beautiful trip we would highly recommended!
Thank you for a beautiful day, I remember so often. Fay and Bogdan xxx

22. august 2025
Uopfordret anmeldelse
Sunny Side Travel-logo

Besvarelse fra Sunny Side Travel

Thank you so much for your wonderful review! 😊
We’re truly happy to hear that you had such a memorable experience and enjoyed the cultural journey with our team. It means a lot to us that you felt connected and had a great time with the group.

We look forward to welcoming you again this August for more amazing experiences!

Bedømt til 5 ud af 5 stjerner

Jak dla mnie super.Kozystałem raz z ich…

Jak dla mnie super.Kozystałem raz z ich usług.Profesjonalne biuro turystyczne.Odbiór z hotelu.Dobrze zorganizowana wycieczka za dobrą cenę. Polecam

4. november 2025
Uopfordret anmeldelse
Sunny Side Travel-logo

Besvarelse fra Sunny Side Travel

Thank you very much for your kind review! 😊
We’re glad to hear that you were satisfied with our service and organization. It’s great to know everything went smoothly from hotel pickup to the tour itself.

We hope to see you again on another excursion in the future!

Bedømt til 5 ud af 5 stjerner

Wir haben über diesen Seite die Delfinshow gebucht

Wir haben über diesen Seite die Delfinshow in Antalya gebucht. Es war absolut perfekt . Der Transfer 1a , danke an Ismet , der uns auch einiges vom Land erzählt hat . Es war rundum perfekt . Die Abholung erfolgte pünktlich wie vereinbart , der Preis wie vorher gesagt . Alle Fragen wurden per WhatsApp beantwortet . Wir waren komplett zufrieden und empfehlen es weiter 🥰danke

28. oktober 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Это был отличный отдых

Это был отличный отдых , рекомендую, спасибо за профессионализм ☺️

15. oktober 2025
Uopfordret anmeldelse
Sunny Side Travel-logo

Besvarelse fra Sunny Side Travel

Ответ от Join Excursions Management

Уважаемый(ая) Гость,

Большое спасибо за ваш отзыв! 😊
Нам очень приятно, что вам понравился отдых и вы оценили наш профессионализм. Мы стараемся, чтобы каждая экскурсия приносила только положительные эмоции и яркие впечатления.

Будем рады видеть вас снова! 🌸

С уважением,
Команда Join Excursions Management

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