Johnny Loves Rosie Anmeldelser 

813
•
TrustScore 3 ud af 5

3,1

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Do not order from this company their return portal doesn't work i needed to return my order as what i ordered was not as advertised on website.Needed to do this as a return at £4.95 an item ! Shockin... Se mere

Bedømt til 3 ud af 5 stjerner

The initial website etc is lovely, randomly stumbled onto this website while looking for a new everyday black bag. Ordered a personalised one almost a week ago and have not have any delivery info.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Timely delivery. Beautifully packaged. Bag bought for holiday to contain a bottle of water, passport, phone, hotel key etc more elegant than a backpack using the canvas/nylon crossbody strap. It's... Se mere

Bedømt til 5 ud af 5 stjerner

Just bought my second JLR bag, a slightly bigger one this time. Absolutely love it and still able to use cross body as it comes with a detachable long leather look strap. The embellishments..,,tassel... Se mere

Virksomheden har svaret

3,1

Middel

TrustScore 3 ud af 5

813 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,1

Alle anmeldelser

(813)

4 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Stylish & practical handbag

Easy to order the Emerald Croc Tate Top Handle Bag which was delivered quickly. Loving it already, so many handy zip pockets as well as an internal one with matching tassel. It’s been much admired. Would highly recommend JLR London. Great price for the quality & will be buying one for my daughter for Christmas. Thank you JLR.

28. september 2024
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Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thankyou so much we are so glad you loved your products and hope to see your name pop up on the orders again soon! :) x

Bedømt til 5 ud af 5 stjerner

Excellent quality items

Gorgeous handbag and purse you can feel the quality came beautifully packaged with dust bag extra special that you can have personalised aswell bought for my daughters 16th I know she will love them

20. september 2024
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Besvarelse fra Johnny Loves Rosie

We are so glad that you love your purchase and we hope your Daughter does also! Happy 16th to her :) x x

Bedømt til 1 ud af 5 stjerner

Very poor quality goods

Very poor quality goods, cheap material, not as described. Customer service appalling - refused refund despite the bag not being fit for purpose. Paid £8 for delivery costs and was expected to pay another £4 to have it re-delivered to me after it got sent back. Really disappointing.

25. september 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Hello,

We’re sorry to hear that you’re disappointed, but we would like to kindly clarify the situation. As your purchase was a customised item, it is exempt from our returns policy, which was made clear at the time of purchase. Since the bag was not faulty, we were unable to authorise a refund.

When we received the item back at our warehouse, we explained this to you and have since returned it to you free of charge. Had you contacted us before sending it back, we would have advised you not to return it, helping you avoid the postage costs.

If you are ever unsure about an item, we ask that you do not choose to personalise your order, so that you retain the option to return it if needed.

Bedømt til 5 ud af 5 stjerner

Great service

I have bought 5 bags from Johnny loves Rosie and have always received beautiful bags wrapped very well and delivered quickly.
Unfortunately I did have a issue with one of the bags, but this was resolved very quickly with excellent customer service and support from Melissa.
Very happy with the way my problem was dealt with.. With efficiency and kindness.
A very nice company to deal with.

25. september 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thankyou! Appreciate this so much :)

Bedømt til 5 ud af 5 stjerner

I just bought a second bag

I just bought a second bag, this time for my daughter, she absolutely loves it! Thank you JLR for another lovely bag 🥰

2. september 2024
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Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

So glad to hear your daughter loves the bag! Thank you so much for choosing JLR again x

Bedømt til 5 ud af 5 stjerner

Quick customer service

I made a mistake on the personalisation. I knew that if it is delivered wrong I can’t use it as the gift it was intended for. I quickly messaged them on wattsapp and they fixed it for me. They replied very quickly, likely as soon as they were open. So I’m glad this was fixed so easily and with no pain.

16. september 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you for your review! I'm glad we were able to fix the personalisation issue quickly for you. It’s great to hear that everything was sorted out smoothly and to your satisfaction x

Bedømt til 1 ud af 5 stjerner

Still waiting

Still waiting. Rubbish delivery not ordering again

14. september 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Hi, please can you email us at hello@jlr-london.com so we can rectify this for you. Thankyou

Bedømt til 1 ud af 5 stjerner

ordered on 31st Aug still do not have…

ordered on 31st Aug still do not have item, very disappointed will not be ordering again, i have ordered from you 5 times in the past and no issue. The one time i need the order and it is 13th Sept and i still do not have it, i would have cancelled if i could, not happy at all

13. september 2024
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Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Hi, so sorry to hear about your bad experience, please emails us at hello@jlr-london.com and we will resolve this for you. Thankyou

Bedømt til 5 ud af 5 stjerner

These products are amazing

These products are amazing, so well made and value for money. I have just bought one for my friend for a special birthday, I know she will love it because her mum and dad were called Jonnie and Rosie. Fast delivery and great website.

11. september 2024
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Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you for the love! We’re so glad you’re happy with the product and that it’s perfect for your friend. x

Bedømt til 4 ud af 5 stjerner

Missing order

Unfortunately I have given your company a one star simply because placed my order on 26th August and still have not received my bag.
It does not seem to be your companies fault as goods were dispatched to EVRi but EVRi seem to have lost my parcel. I have email your company but am still awaiting a response. Holidays was reason for no response but I am getting nowhere with yourselves or EVRi whom I have had bad service from before. Please could someone respond to my queries or get on to EVRi as I am getting very frustrated as this is a gift for my god daughters 21st which is tomorrow and I now have nothing to give her.
I wish to alter my review after receiving an email from Meg on Tuesday 10th September offering me a full refund or a replacement order with a complimentary gift. I have now received my new order today 11th September by Royal Mail and I am delighted with my order. Meg you were super efficient and I wish this had been the original service I had received. In my opinion it was EVRI who caused all the issues here and I am still waiting for EVRI to get back to me as to where they have lost my original order! It’s just a shame to your company has suffered due to EVRI’s incompetence.

31. august 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you for your update and feedback. I’m really glad to hear that you’re now delighted with your order and that we were able to resolve the situation for you. I truly appreciate your patience and understanding throughout this process. x

Bedømt til 4 ud af 5 stjerner

Disappointed

I ordered a Charlie straw bag recently and was happy when it arrived in good time The bag is well made and looks just as it does on the website.My only disappointment was how it was packaged.The bag was folded in half and stuffed into a cardboard box.I have emailed the company twice about this with no reply.

23. august 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you for your review and for your kind words about the Charlie straw bag! We're sorry to hear about the packaging issue and the lack of response. We recently updated our email address, which might explain why you haven't received a reply. Please resend your message to hello@jlr-london.com, and we'll make sure to address your concerns right away. Thank you for your understanding! x

Bedømt til 2 ud af 5 stjerner

Product is lovely…poor customer service

Product is lovely, but has a faulty lining. I have contacted the company over 10 days ago and have not heard anything from them.

20. august 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you for your review and sorry to hear about the faulty lining. We haven’t received your email, so could you please resend it to hello@jlr-london.com? We’ll make sure to get back to you as soon as possible. x

Bedømt til 5 ud af 5 stjerner

Beautiful bag and beautifully packaged

Beautiful bag and beautifully packaged. Love my bag and the style. It is a perfect size and compliments all my summer outfit.

29. august 2024
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Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thanks so much! So glad you love the bag – and that it’s perfect for your summer fits! 💖

Bedømt til 5 ud af 5 stjerner

Above and beyond customer service

I ordered a bag for my friends special birthday, then realised that because I wanted it personalised, it might not arrive in time. I contacted JLR and they very kindly rushed the order through, and it arrived in plenty of time. Also, my friend loves the bag. I wouldn't hesitate to recommend and to order more in future.

12. august 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you for your lovely review! We’re so glad we could help ensure the bag arrived on time for your friend’s special day. It’s wonderful to hear she loves it! We look forward to helping you with future orders. x

Bedømt til 5 ud af 5 stjerner

This company is awesome

This company is awesome, would definitely recommend their bags quality is super customer service is amazing .

19. august 2024
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Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you for the glowing review and your support! We're delighted to hear you’re impressed with our bags and customer service. Your recommendation is greatly appreciated! x

Bedømt til 5 ud af 5 stjerner

Quality products

Love these handbags, worth the money and the personalised initials are great.

18. august 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you so much! We're glad you love our bags and the personalised touch. Your support means a lot! x

Bedømt til 5 ud af 5 stjerner

Good service

Although a really good service with JLR, I was disappointed with the size of my Carrie across shoulder bag.
Please make sure you check sizes before purchase !!

14. august 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you for your feedback! We're glad you enjoyed our service, but we're sorry to hear that the bag size didn't meet your expectations. x

Bedømt til 5 ud af 5 stjerner

Amazing experience start to finish!

Amazing! I ordered a bag for my best friends wedding, and the quality of the bag is absolutely incredible. The personalisation is immaculate and quality of the bag itself is worth a lot more than the very reasonable price I paid. Do make sure you order in plenty of time if you'd like personalisation, I ordered far too last minute and was beginning to panic it wouldn't arrive in time. I emailed customer service and Meg, an absolute angel, responded quickly and professionally and settled all my nerves. She made sure my bag was dispatched that day so it would get to me in time for the wedding.
If I could rate higher than 5 stars I would purely based on the level of customer service I received let alone the beautiful new bag I have. It's safe to say I've become a customer for life.
Thank you so much JLR and Meg for finishing off my Maid of Honour outfit so perfectly x

12. august 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you so much for your wonderful review! We're delighted that the bag and personalisation met your expectations. It’s great to hear that Meg could help ensure everything arrived in time for such a special occasion. Your support means everything to us as a small business, and we’re honoured to have you as a loyal customer. x

Bedømt til 5 ud af 5 stjerner

Excellent customer services

Excellent customer services. I ordered a personalised bag for my friends birthday which was dispatched quickly. Unfortunately the courier didn't deliver the bag and eventually admitted they had lost it.
I emailed jlr and quickly had a reply from Meg who had also contacted the courier. Meg immediately offered a refund, however I chose to order another bag instead. This was delivered within 2 days and was beautiful. My friend was delighted with her present!
I would definitely recommend jlr and Meg is a credit to the business.

14. august 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you for your kind words! We're so pleased to hear that despite the initial hiccup with the courier, Meg was able to assist you quickly and ensure that your friend's gift arrived in time. We're delighted that she loved the bag! Your recommendation means a lot to us, and we’ll be sure to pass along your praise to Meg. x

Bedømt til 5 ud af 5 stjerner

I placed an order and realised it might…

I placed an order and realised it might not be delivered ready for my daughters birthday so contacted customer services. They replied and upgraded my postage with no extra cost to myself and I received the bag in time. If I could give extra stars I would. My experience from start to finish has been exceptional and would highly recommend this company. I love the bag and so does my daughter. I will definitely be using this company again

14. august 2024
Uopfordret anmeldelse
Johnny Loves Rosie-logo

Besvarelse fra Johnny Loves Rosie

Thank you so much for your review Samantha! We're so pleased to hear that you had a positive experience and that your daughter's bag arrived in time for her birthday. It means a lot to us that you found our customer service exceptional and that both you and your daughter love the bag. We appreciate your recommendation! x

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