John D Wood & Co. Anmeldelser 

Claire and Karl from the Sales team at the Canary Wharf branch of John D Wood both provided excellent support despite slow solicitors on both sides. It required a lot of perseverance!

They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)

When we moved in we discovered the flat had no ventilation in the bathroom (which is a legal requirement under Homes for Habitability Act 2018 and does not comply with building regulations 2010) no windows or extractor fan, just a fan heater covering a hole where the extractor should be. We raised this and a few other repair issues. In the entire 6 months we lived there (we were evicted due to the landlord wanting to sell - through another agency as he clearly is not happy with John D Woods' service.) they fixed 1 issue.. the washing machine-the least urgent. We spent our entire 6 months there constantly stressed trying to sort this and other issues with J D Wood but they did absolutely nothing.

We had only one set of keys between us for the first 8 days.
The shower leaked a huge puddle onto the floor every time we showered.
We didn’t have all the needed information for our move in. Not given the location of the bins or the meter readings locations. Then given a wrong location for bins and told we shouldn’t need to take meter readings..

We made an official complaint on 6th December.

We (albeit too late) contacted the council & they came to visit, they were horrified. They drew up a report and submitted a preliminary works order for works to be carried out; mentioning the damp and mould.
We only didn’t contact the council sooner because we hoped J D Wood would fix these issues, what fools we were. Their constant stalling tactics, asking us for photos, claiming they’re still waiting on the landlord to approve the works, only to find the manager George said the landlord said he’d 'already approved several of the works (albeit 4 months in) and why hadn’t they been done?'

We had to pay 6 months rent up front so cash flow to sort the repairs was not the issue. We'd sent emails to contractors and then heard nothing from J D Wood. Eventually when a new contractor came out to the property he gave a quote to them for around £4000. The bathroom and kitchen are internal without any windows or extractors for ventilation. This contractor, planned to knock out through the building to put in a ventilation shaft, but did not explore the hole in the wall we had previously sent videos of to J D Wood. we explained all we thought had to be done was replace the fan heater on the wall with an extract unit as the ventilation shaft was already there.
J D Wood claimed they needed to get permission from the freehold owner for wider works, however this isn't true as they could simply replace the fan heater with an extractor. hence no building works and £200. No one from J D Wood ever came to look at the vent until finally the area manager came (after our eviction) with his preferred contractor who agreed simply an extractor unit would work & cost no more than £200.

They fully ignored our emails when they couldn’t be bothered to do something.

The Ombudsman also awarded us £300 from John D Wood for their negligence.

I’m sure they’ll to reply with their copy and paste message asking us to email the details but I’ve included most here so if you’re reading this 'John D Wood Person' don’t bother. If this review saves even one person from the renting hell we suffered with them then it’s worth the time writing it. This is the most incompetent group of people at their jobs. We are so happy we will never have to deal with any of these people again. Already the new management at our new rental have been infinitely more helpful and proactive. Also I never leave reviews and we want to never think about this again but I felt this review was important, I would not wish this stress on anyone.

Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.

Very experienced and competent. Pleasant and easy to deal with.
Took into account and dealt with our specific requirements. Terms were clear and reasonable. Achieved a good result. Would highly recommend.

Absolutely abysmal property and tenant management experience. After an inventory check that showed that all furniture items were intact, JD Wood came back 5 months later to essentially accuse us of moving some of the furniture.

Prior to this, while we were still in the flat, we had an issue with the fuse that cut power to the fridge and half the flat. We emailed, stressing that many items were at the risk of spoilage but received no support/response. The experience started alright but went severely downhill with time. Would not recommend.

My experience with this letting agency has been disappointing. Communication was consistently poor, and I often had to follow up multiple times to receive even the most basic updates, whether it related to urgent maintenance issues or my tenancy deposit.

Throughout my time in the property, I found myself repeatedly having to chase responses. There was very little initiative shown on their part, and when replies did come, they were often delayed or lacked clarity. It left me feeling like I had to manage things entirely on my own. Even now, months after the end of my tenancy, I am still waiting for my deposit to be returned, with no clear communication or resolution provided. It's unfortunate to have had such a stressful experience.

I moved into the apartment only to find countless issues—no hot water, an unmentioned carpet moth infestation, broken doors, and more. On top of that, dealing with the property manager, Razvan Boerean, was a nightmare due to his passive-aggressive attitude whenever I requested repairs.

Over the course of a year, the agency changed property managers three times, making communication and accountability even worse.

When I moved out, they made absurd claims to unfairly deduct from my deposit. Some of these claims mysteriously disappeared when I asked for further evidence. The property manager even hinted that if I chose to raise a third-party dispute, they would inflate the charges, such as replacing the entire balcony door—yet this was never mentioned again in the dispute process.

As an international student, I felt like an easy target for this agency to exploit, especially when it came to unfair deposit deductions. Thankfully, I didn’t fall for their intimidation tactics and went through the dispute resolution process. In the end, the agency was awarded only 1/8 of what they originally demanded.

The entire experience, from moving in to moving out, was a nightmare. No matter how good the rent may seem, it’s simply not worth it. If you're an international student, be extra cautious—this agency will try to take advantage of you. I strongly advise against renting from them.

2 times they have been to appraise my house and i never hear anything back.

On the second occasion i mentioned my first experience and got told it wouldn't happen again. it did.
They then contacted me a 3rd time for an appraisal.
DO NOT USE.

DO NOT GO WITH THEM. Poor communication from John D Wood. We wanted to purchase a property sold through them but their behaviour put us off. Holly from the Dulwich Branch was rude, unprofessional and not transparent in regards to process.

I would thoroughly recommend John D Wood's Earls Court office - being involved in any property purchase/sale is generally a pretty stressful experience but Sophie (Ling) and Fee (Henderson) have guided me through the labrynth of paperwork and processes with great professionalism and expertise and most importantly kept me calm whenever I began to panic about something! Thank you, thank you, thank you.

Do NOT rent with John D Woods in London (specifically Notting Hill). For most of my tenancy I was left without an oven and a bathroom door. They have been extremely rude and aggressive on the phone & I never received any compensation or empathy for not having an oven to cook. Or a bathroom door in a studio flat...

But most importantly - I left the property a year ago and STILL have not received my deposit back. They do not reply to email or provide answers on the phone - always saying they will investigate.

Please please can someone get in touch to send me the deposit, I have nearly £2,000 stuck with John D Woods.

Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now.

Fifteen minutes before the appointment on the 7th March Lisa rang and asked if I still wanted a market appraisal and I said, “Yes, please.” I am in my 70s and had spent days tidying and rearranging furniture!

Lisa arrived at the door and I took her around the house but she didn’t measure the rooms, which surprised me. She said it was a unique house and she couldn’t give me an off the cuff appraisal so would Monday do. I don’t have an English accent but I have lived in the UK since Harold Macmillan was Prime Minister so I am aware when someone is taking the micky but let it pass. In the past estate agents have valued this house without the passive aggressive tones I’m now feeling.

I said that would be fine. I am not thinking of selling this house right now but at my age who knows what the future will bring? My family were interested in knowing and they will likely be dealing with selling it.

Lisa did not send me an appraisal or reply to the short email I sent her at Monday close of business. She didn’t note anything during the entire visit but I am a trusting soul and thought it would be general.

I get letters all the time from estate agents, including today, as the road is convenient. Countrywide Estate Agents must be very aggressive with their employees if Lisa found my request so insulting.

Thank you John D Wood for providing a fantastic service for the last 3 years when I rented a flat from one of your landlords.

From the first inquiry, viewing, communications and paperwork, the process was smooth and easy. I didn't feel pressured or rushed, but supported by the Wandsworth Common branch (initially Olivia). The team were proactive to provide any paperwork I asked for.

JDW provided their end-to-end management. Any requests, issues or special requests were accommodated for quickly. Thank you to the maintenance and operations team in Nottingham for your initial introduction, quick responses and support throughout the contract. When an engineer visit was required, the contractors you used were professional, friendly and respectful. And when the assigned property manager moved into another role, he proactively contacted me to let me know and introduced my new point-of-contact. These little but important touches make all the difference.

I felt at home. So did my 3 kids.

After the first two years, I then extended the contract - which again was an easy process.

When the time came for me to leave, Tom (Wandsworth Common) was helpful and friendly - Thank you, Tom.

The inventory check/deposit return took a little longer than I hoped but all the paperwork, outstanding queries and matters were cleared up very quickly by the Richmond office (thank you, Armela for your attention to my account and your updates - much appreciated)

Overall, very happy with the service I received and in 11 months time when my current tenancy agreement ends, you'll be the first agents I get in touch with.

Tom has been an absolute pleasure to work with. His communication was clear, transparent, and efficient throughout the entire process. He kept me well-informed at every stage and was always quick to respond to any questions. His professionalism and dedication made the experience smooth and stress-free. Highly recommend!

I recently purchased a property marketed by JDW Earl’s Court and managed by Fee Henderson. Fee was v professional, knowledgeable, and incredibly responsive. She made the entire process smooth and stress-free (as much as it could be), providing clear communication at every step. Would recommend!

Just to update my last comment - as a landlord I'm now told by J D Wood that I am tied into them and therefore paying them until my tenant leaves, whenever that is.
My excellent tenant will have to leave in July and start again to get away from this un professional company. Unfair on him and his family as I'm a good landlord trapped by an appalling, greedy bunch.
Landlords beware - even if J D Wood don't pay you in timely fashion you are tied to them, so they claim.
I'm taking this to Radio 4 You and Yours because I just want nothing more to do with them. Being a trusting person I tried to negotiate an amicable agreement but the greedies kept lying to me!
Turns out when I checked T and C’s that they have actually being lying to me and I can release myself from the contract by giving 3 months notice. I have a recording of Bea Piazza telling me I’m tied in until my tenant leaves even after this was pointed out to her. She is a very greedy liar, lied constantly to me about the contract T’s and C’s and also about my client. This has caused an immense amount of stress and wasted a huge amount of time.
This is obviously company policy - you have been warned…

Paris was able to help me find the ideal flat in record time. He was very responsive and provided personalized service.

While there are pockets of excellent service and friendly staff at JDW, overall our tenancy management experience was “hands off” at best and irresponsibly poor at worst. We had multiple managing agents throughout our three year tenancy, but nobody bothered to inform us when our point of contact would change, I only found out when emails would bounce. The landlord even switched away from agent management and nobody bothered to tell me that either. When I’d call for tenancy queries our initial managing agents were helpful, but others almost made me feel as if I was inconveniencing them. This isn’t to take away from great letting agents and certain great staff, but overall experience and keeping tenants informed leaves a lot to be desired.

The John D Wood team in Herne Hill led by Sarah Dirilen did a brilliant job on my sale and I couldn't recommend them more highly. They achieved a really great result having found several suitable prospective buyers and multiple offers, and all quicker than I expected. The whole team were excellent - very responsive and available, professional and a pleasure to deal with throughout.

AGREE completely and would never, ever use again, I only wish I had read reviews before using. Customer Service is non existent and one star is still too many.