John Bell & Croyden Anmeldelser 307

TrustScore 4.5 ud af 5

4,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Apotek
  2. Kosmetikbutik
  3. Medicineksportør
  4. Engrossalg af medicinalvarer
  5. Butik med vitaminer og tilskud

Skrevet af virksomheden

John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

307 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 1 ud af 5 stjerner

No respect of basic rules related to…

No respect of basic rules related to hygiene and no respect of the deadlines

25. november 2024
John Bell & Croyden-logo

Besvarelse fra John Bell & Croyden

Dear Alex,
Thank you for sharing your feed back and apologize for late response.

We take hygiene very seriously and apologize for any inconvenience you experienced.

Our Pharmacy Manager has been in direct communication with you regarding this matter, and we have thoroughly investigated the situation. This issue has been addressed, and we have taken steps to ensure it does not happen again.

We greatly appreciate your understanding and the opportunity to improve. We look forward to welcoming you back and providing the high standard of service you deserve.

Kind regards,
Natalia,
JBC Customer experience team

Bedømt til 2 ud af 5 stjerner

disappointed

I have always thought the Wigmore Street store excellent due to the range of products on display.
Thats why I made a trip there when needing to assess options for electric toothbrushes with pressure sensor (recommended by my dentist). To my disappointment, they had only a meagre array of electric toothbrushes, and none at all with pressure sensors. I also wanted to look at SAD lamps. None at all. Plenty of "assistants", which in itself is a positive thing, but they weren't able to assist me due to the products not being available (and I don't think they knew what a SAD lamp was)

21. november 2024
Uopfordret anmeldelse
John Bell & Croyden-logo

Besvarelse fra John Bell & Croyden

Dear lizp,

Thank you for taking time to share your feedback. I am sorry to hear about your disappointing experience at John Bell & Croyden. We always aim to provide a wide selection of products and ensure our team is well-equipped to assists customers, so it is disappointing to learn that we fell short in this instance.

I'd like to clarify that we do stock SAD lamps at our store, which includes the Beurer Sad Light Tl30 and Beurer TL 95 Powerful Sad Lamp With Sunlike® Led Technology. It seems there may have been some misunderstanding or miscommunication during your visit, and I can only apologise. If you'd like assistance ordering an SAD lamp from us, please don't hesitate to contact us on jbc@johnbellcroyden.co.uk. We are happy to help.

We value your feedback and look forward to providing you with a better experience in the future.

Kind regards,
Soraia
JBC Customer Experience Team

Bedømt til 1 ud af 5 stjerner

I have ordered the stuff but delivery…

I have ordered the stuff but delivery driver dropped somewhere else even i spoke to one of there worker on the phone she admit it’s been dropped to next street workplace i asked them about my parcel but they denied. What’s the point using them if you don’t get item. Very bad experience with them hope so they will sort my problem.

27. oktober 2024
Bedømt til 5 ud af 5 stjerner

Really useful!

Really useful online chat/ help which lead me to very good specialist staff member. Just what I needed, for complicated order for compression socks. Thank you.

25. oktober 2024
John Bell & Croyden-logo

Besvarelse fra John Bell & Croyden

Dear C. Moreland,
Thank you a lot for leaving your review and giving us 5 stars.

We are happy to hear that you are satisfied with your experience with us. Our compression specialist is is one of the best.
We hope to see you again in the future.

Kind regards,
Natalia,
JBC Customer experience team

Bedømt til 5 ud af 5 stjerner

"did what they say on the can" arrived…

"did what they say on the can" arrived on time - no issues

25. oktober 2024
John Bell & Croyden-logo

Besvarelse fra John Bell & Croyden

Hi Robert,
Thank you very much for taking time and leaving your review.

We are happy to hear that the product you bought from us met your expectations and arrived on time. Hope to see you again in the future.

Kind regards,
Natalia
JBC Customer experience team

Bedømt til 5 ud af 5 stjerner

Top marks!

Good selection - fair prices - quick delivery

25. oktober 2024
John Bell & Croyden-logo

Besvarelse fra John Bell & Croyden

Hi there,

Thanks a lot for posting your review and giving us 5 stars. We are very happy to hear that you are satisfied with your experience with us. Will be happy to see you again in the future.

Kind regards,
JBC Customer experience team

Bedømt til 5 ud af 5 stjerner

Yeow

Packing very well, no complaints everything is perfect.
Thank you

25. oktober 2024
John Bell & Croyden-logo

Besvarelse fra John Bell & Croyden

Hello,

Thank you very much for your review. Hope to see you again in the future.

JBC Customer experience team

Bedømt til 1 ud af 5 stjerner

Faulty knee brace

I bought a knee brace from John Bell & Croydon. After using it 6 times the Velcro failed. After contacting the manufacturer who said I needed to deal with the retailer JBC were very indifferent to my complaint but in the end said the only thing they could do is send it back to the manufacturer after telling me they had a 28 day returns policy. I kept telling them this wasn’t a case of me wanting to return it, the product was good it was just faulty however the manageress just kept repeating their 28 day policy. They said they sent it back but the manufacturer said they had a 28 day warranty which I think unlikely. All in all a pretty poor show from an exclusive retailer with a manageress with an extremely brusque manner.

28. oktober 2024
Uopfordret anmeldelse
John Bell & Croyden-logo

Besvarelse fra John Bell & Croyden

Dear Peter,
Thank you for taking the time to share your feedback with us.

We’re sorry to hear that the Velcro on your product didn’t meet your expectations. While your purchase was made outside of our standard return and exchange window, we wanted to go above and beyond, so we facilitated an inspection with the brand to seek a resolution. Unfortunately, after their assessment, they determined the product did not qualify for a replacement, which we must respectfully adhere to as well.

We apologize for any disappointment and truly value your understanding. Please feel free to reach out with any further questions.

Kind regards,
Natalia,
JBC Customer experience team

Bedømt til 5 ud af 5 stjerner

A good service

A good service. Well packaged!

25. september 2024
John Bell & Croyden-logo

Besvarelse fra John Bell & Croyden

Dear R.L. Devon,
Thank very much for your review.

We are glad to hear that you are happy with our service. Hope to see you again soon.

Kind regards,
John Bell & Croyden

Bedømt til 5 ud af 5 stjerner
John Bell & Croyden-logo

Besvarelse fra John Bell & Croyden

Dear Helen,
Thank you for your review.

We are thrilled to hear that you are pleased with our service and hope to see you again soon!

Kind regards,
JBC Customer experience team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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