I purchased a bench and was a little apprehensive about buying without physically seeing it. Due to size and distance it took a little longer than expected to arrive but when it did , I loved it. It w... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
This could have very easily been an unpleasant experience, with charge backs and unhelpful responses. As can often feel the norm nowadays. However, We ordered an item that arrived in good time, but un... Se mere
Absolutely delighted with my 2.6 m home/pub bar. It’s extremely solid and I can say you won’t find quality like this. It came in 2 whole solid pieces only requiring the bevelled back bar mir... Se mere
Virksomheden har svaret
John cowell is top guy. sorted me out with garden decorations for my daughters wedding. this was a last minute job as another firm let me down. his garden decorations are second to none the man who d... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Dekorerings- og boligindretningsbutik
- Butik med havemøbler
- Butik med udstyr til hjemmet
- Havemøbelforretning
- Pub
Skrevet af virksomheden
For over 20 years, John Cowell Ltd have become internationally recognized sources' of high quality interior and exterior products. You will find a vast collection of unique accessories, old and new building materials, nostalgic and oriental furniture, bars and more to compliment both indoor and outdoor settings. We have been providing to hospitality entrepreneurs, retailers, interior designers and private individuals with the means to create their own recognisable character over and over again. We import over 50 containers a year from the Far East, Middle East, Europe and South America and stock an extensive and extremely varied range of items you will not find on the high street. If your looking to build a luxury house, retail store or anything exceptional, search our constantly changing eye-catching ideas and striking decorations that will compliment only the best combining eclectic styles and materials.
Kontaktoplysninger
Online seller , Preston , Storbritannien
- 01772789766
- Gem@john-cowell.com
- john-cowell.com
4,6
Fremragende
55 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra John Cowell Ltd
Thank you for your kind words! We’re so glad you were happy with our service and speedy delivery. Your support means a lot, and we hope to serve you again soon!
Besvarelse fra John Cowell Ltd
Thank you so much! 🌟 We’re thrilled you’re happy with both our products and service. Your support is truly appreciated, and we look forward to welcoming you back again soon! 👍
Besvarelse fra John Cowell Ltd
“Thank you so much for your kind words! We’re delighted to hear that you’re enjoying the look and comfort of your new bar stools. Your feedback means a lot to us, and we hope they make your space even more inviting
Team - John Cowell Ltd
Ordered one of his 2.6 Home bars in…
Ordered one of his 2.6 Home bars in Black on eBay . The delivery guy was very helpful. The bar is extremely heavy and solid. Its really good to see a courier that doesn't just leave it at the front door . He helped us take it to the room we needed it in and even took away the packaging. I spoke with John before ordering and he was more than helpful.
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra John Cowell Ltd
“Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with your new 2.6 Home Bar and that the delivery experience was smooth and helpful. It’s great to know the courier went the extra mile, and we’ll be sure to share your kind words with the team. We’re also glad John was able to assist you before ordering. Wishing you many enjoyable moments with your new bar!”
Team - John Cowell Ltd
Poor communication if any
Great products but hopeless at communicating
11. september 2025
Uopfordret anmeldelse
Besvarelse fra John Cowell Ltd
Thank you for your feedback. We communicated as much as possible under the circumstances—the customer informed us via email that he could not take phone calls and could only communicate via text. The goods were loaded, and for safety reasons, the driver could not text while driving. Despite these challenges, the customer successfully received the products and even placed a reorder, which indicates satisfaction with the items. We always aim for clear communication, and unfortunately, in this case, there appear to have been some misunderstandings.
definitely coming back
John cowell is top guy. sorted me out with garden decorations for my daughters wedding. this was a last minute job as another firm let me down. his garden decorations are second to none the man who delivered everything helped me unload which was a great help because i wouldnt be able to do it on my own, and lets face it most couriers drop it at the front door and tell you to do one.
i will certainly be using john cowell again.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra John Cowell Ltd
Thank you so much for your kind words. We’re delighted to hear that John and the team were able to help you at short notice and that the garden decorations added something special to your daughter’s wedding. We’re also pleased our delivery driver could assist you — we always aim to go the extra mile for our customers.
We truly appreciate your recommendation and look forward to welcoming you back again in the future.
Team at John Cowell Ltd
Absolutely delighted with my 2.6 m…
Absolutely delighted with my 2.6 m home/pub bar. It’s extremely solid and I can say you won’t find quality like this.
It came in 2 whole solid pieces only requiring the bevelled back bar mirror to be assembled.
I brought the original mahogany coloured bar with antique patina but it also come in black and white.
It was delivered within a week which is fair enough due to the size and weight.
I am currently looking at buying some bar stools to go with this and will most probably but these from John cowell ltd
24. august 2025
Uopfordret anmeldelse
Besvarelse fra John Cowell Ltd
Thank you for your fantastic feedback. We’re delighted to hear how pleased you are with your 2.6m home/pub bar and that the quality met your expectations. It’s great to know the delivery process went smoothly and that you’re already considering bar stools to complement your bar.
We truly appreciate your support and look forward to helping you again soon.
Team at John Cowell Ltd
Lutyens garden bench
Ordered a Lutyens garden bench which came and am b pleased with it. There were some parts missing which support the back rest of the bench. Contacted the company and they promised to send. Over a week later no sign of them so had to buy some. After some lost email issues I had the reply shown here and a refund for the missing parts so I have amended my original review.
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra John Cowell Ltd
Thank you for your feedback and for bringing this matter to our attention. We sincerely apologies that your original email went into our junk mail folder and was therefore not seen at the time. As a result, we were unaware of the issue with the dowels and could not respond to you.
We have been selling these benches for many years and this is the first time we have received notice of missing dowels or concerns regarding the instructions. We note from your email that you are experienced in DIY but still found the instructions difficult to follow, which we will certainly pass on to the manufacturer. As we only retail the benches and do not manufacture them ourselves, we can only forward such feedback, but we do take these points seriously and want to help improve the customer experience.
We are, however, very pleased to hear that you are happy with the bench itself. Please let us know if you would still like us to send out the correct dowels and we will arrange this without delay.
Thank you again for your comments, which we will use constructively.
Kind regards, John Cowell Ltd
Great communication from John cowell…
Great communication from John cowell ltd. Very helpful in advising on all the furniture requirements needed. Really appreciate all the help.
We look forward to opening our restaurants and putting the pub furniture to good use.
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra John Cowell Ltd
Thank you so much for your kind words! We’re delighted to hear that you found our communication and advice helpful. It’s been a pleasure assisting you with your furniture requirements, and we’re excited for you as you prepare to open your restaurants. We look forward to seeing the furniture put to good use and wish you every success with the launch.
Kind regards,
The Team at John Cowell Ltd
Just received 2 amazing pommel horse…
Just received 2 amazing pommel horse bar stools.
They are so lovely. Such good quality and was delivered “free” fast.
Definitely buying again from this seller.
28. juli 2025
Uopfordret anmeldelse
Besvarelse fra John Cowell Ltd
Thank you for your wonderful feedback! We’re so pleased to hear you love the pommel horse bar stools and are happy with the quality and quick delivery. It’s great to know you’re considering ordering from us again — we really appreciate your support and look forward to helping you in the future.
Kind regards,
The Team at John Cowell Ltd
The footstool is so cute
The footstool is so cute, l just love it! I like the fact that each
one is unique. It feels sturdy and of good quality, and was well-packaged. Also, delivered to the Isle of Wight with no complaints - a rarity for us! It will look great in my new home.
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra John Cowell Ltd
Thank you so much for your lovely feedback! We’re delighted to hear you love your footstool and appreciate its unique character and quality. It’s also great to know it arrived safely and without issue to the Isle of Wight. We hope it looks perfect in your new home and brings you lots of enjoyment.
Kind regards,
The Team at John Cowell Ltd
Item delivered was not what was…
Excellent. Delay in communication due to holidays. Great communications after. All problems sorted very quickly. Nice guy to do business with.
28. juni 2025
Uopfordret anmeldelse
Besvarelse fra John Cowell Ltd
Thank you for your kind review. We’re pleased to hear that, despite the initial delay due to the holiday period, everything was quickly resolved to your satisfaction. We truly appreciate your patience and are glad you found the communication and service positive. It’s been a pleasure doing business with you, and we look forward to assisting you again in the future.
Team at John Cowell ltd
Disappointing interaction with seller
Disappointing interaction with seller. Ordered two stools. Incorrect labelling from seller created a lot of confusion with regards to delivery and time and effort and my part to sort out. No real accountability from the seller.
Ordered same stools from another seller and the next day were delivered with no issues.
Edit: JC only offered a partial refund leaving me short of £32.00. Still denied any real accountability and ended up getting Etsy case involved. Strongly suggest any future buyers use credit card when dealing with JC.
11. juni 2025
Uopfordret anmeldelse
Poor customer service
I ordered two bar stools from John Cowell, and whilst they look lovely one of the foot stoppers was faulty making it wobbly. Initially, they seemed interested in helping me and agreed to send out a footstopper. Since the stopper was damaged I could not get this out of the damaged stool. I have asked them how to get this out and they have ignored my emails and refused to provide me with a partial refund for this damaged item. I wouldn't recommend buying from them.
16. september 2024
Uopfordret anmeldelse
Besvarelse fra John Cowell Ltd
We have been unable to locate any record of your complaint or the order you state was placed in 2024, as the information we requested via Trustpilot has not fully been provided. In order for us to establish your details and investigate this matter further, please contact our offices directly at gem@john-cowell.com . We will be happy to review the information with you
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