Jaguar Land Rover Anmeldelser 346

I just tried to call back the service department in Guildford as I’d raised a complaint about customer service. Ironically I cannot get further in my
Complaint as they don’t seem to answer the phone after 4pm having waited for 10 mins and called 3 times. Awful !

Ho dato una stella per poter scrivere la recensione altrimenti nemmeno l'avrei data, ho portato la Range Rover Sport in officina autorizzata
marchio Land Rover a Sarzana SP,
per un guasto alla limitazione velocità, ho trovato solo tanta incompetenza in una officina che va bene a mio avviso solo per cambiare gomme e olio, ho trovato tante parole dette non vere sui test sul guasto, c'è dà cambiare turbina attuatore totale spesa
+ di 5.000€, ho speso solo per la diagnosi 321€, ne avrei spesi solo 60€ in un'altra officina, prezzi assurdi 120€ allora di manodopera non ci sono tariffari visibili.
Ovviamente poi Il guasto non è stato risolto e riparato, ho riportata via l'auto con il carroattrezzi in un'altra officina a pochi km, risolto il guasto con 200€.

Mai più il marchio Land Rover, troppi guasti e officine totalmente incompetenti che ti fanno spendere una barca di denaro non garantendo la risoluzione del guasto come mi è stato detto Ufficialmente
.

Great service and amazing commutation from Katie Lee - Ranger Rover

JLR Manchester supports kiddy fiddling. A contractor was sacked for pressing charges against GMP for assaulting children. JLR didn't want the charges to go ahead.

Luxuary car brand that leaves you on hold for 75 minutes - then promises to call back and does not.
I pace owner - THREE traction battery repairs at a cost of £25,000... Now JLR have also given me a bill of £6,900 because a 12V has gone and and ongoing issue has gone in the gear box, the breaks, the parking battery...
THIS CAR IS NOT FIT FOIR PURPOSE alongside the rest of the brand. Diabolical service and how the hell they deserved a government bail out is beyond me. The company needs a long hard look at itself. It's beyond a joke and the staff have zero clue how to turn this around.
Someone please hire some staff that can answer a phone... is it that hard?

This complaint concerns the absence of required diagnostic documentation supporting a customer-paid repair performed by an authorized Jaguar Land Rover retailer.

On November 18, 2025, my vehicle was diagnosed by Land Rover Bethesda for a no-start condition. Based on that diagnosis, I was charged for and authorized replacement of the main and auxiliary 12-volt batteries. That repair decision necessarily relied on diagnostic testing performed at that time.

The retailer has since stated, in writing, that the pre-repair diagnostic records from that visit cannot be produced because the file is “closed and filed.” Jaguar Land Rover Customer Care has confirmed that it does not have access to those records and will not require the retailer to provide them.

The absence of the diagnostic documentation that formed the basis for a customer-paid repair is not a service dispute. It is a failure of required diagnostic process and record retention. A repair was performed, billed, and justified based on diagnostic conclusions that can no longer be substantiated.

Further compounding this issue, the retailer later represented that the replaced batteries tested within acceptable limits, directly contradicting the original basis for replacement. Without the original diagnostic records, there is no way to reconcile these conflicting positions or validate the necessity of the repair.

I am requesting appropriate remediation for a customer-paid repair performed without producible supporting diagnostics, including reimbursement of charges incurred. At a minimum, this complaint seeks acknowledgment that diagnostic documentation supporting a paid repair is required and that its absence represents a procedural failure.

This complaint is submitted to document a breakdown in diagnostic accountability and to seek resolution consistent with Jaguar Land Rover’s service and documentation standards.

Propriétaire d'une JAGUAR S-Type 3L V6 de ļannée 2000, j'ai demandé un devis au concessionnaire de TOULON pour révision générale et vidange de la boîte à vitesses automatique ;
la secrétaire a interrogé le "manager" (alias le chef) qui a refusé au motif que ma voiture est trop ancienne ;
Voilà donc la concession JAGUAR d'aujourd'hui :
incapable d'assurer le service après-vente de ses voitures, elle se concentre sur l'entretien de sa vitrine, le recrutement de commerciaux en costumes- cravates pour faire les kékés et la promotion des voitures neuves, plutôt que de vrais mécaniciens.
BRAVO !
ACHETONS CHINOIS, nous serons mieux servis

Paige what a delightful young lady you are accusing my husband of calling you a C**T. You are a young girl, brand new to the job and messed up with our car and rather than owning up you accuse my husband of this! Disgusting behaviour and disgusting service from Bob Hazel who defend his staff (multiple) that lied for her and made the recorded evidence he promised was there disappear! Keep deleting my reviews, I will keep writing every platform!

Well I tried to recover some of the loss from two catastrophic engine failures in 80,000 miles (diesel 2.0 Ingenium engine). JLR paid baristers to beat the little guy (customer) and won. Well done JLR. Screw the little guy with the sale of a terrible product, then screw him again when he tries to ask for help. You can't sell junk and survive, your reputation is dead. China knows how to make good products and take responsibility. JLR does not. Good luck with that. RIP inept management at JLR.

I spent over £50k on a car which broke down 6 months later. They took three weeks to repair it at a different dealership of their choice and returned it with a dent in the boot. They are now refusing to repair it & telling me to take it up with this dealership- with whom I have no contract. They say JLR is separate from the dealerships.
I will see if the Ombudsman agrees.

sad that i cannot give them 0 star, the experience is so bad, it is unbelievable, i was given a 06 Nov date and was told on the morning that the parts did not arrive, this would have been fine but for the fact that i was burgled and my spare key was stolen, JLR showed no concern telling me i choose to come to them despite being informed, keen to take money, the service is unbelievable

Title: £8,000 on LED lamps—Land Rover’s quality is unacceptable
Review:
I bought the new Land Rover Defender First Edition in 2021, switching from a BMW 535D with high expectations. Just two months after the warranty expired, the right front LED lamp failed. Now the left one has too. Total replacement cost? £8,000. That’s not just outrageous—it’s proof of a serious electrical flaw in the Defender’s design.
I contacted JLR for support, but was met with dismissive treatment and zero goodwill. For a premium brand, this is unacceptable. Two identical failures in such a short time frame clearly indicate poor quality control. Land Rover needs to take responsibility and fix this, not leave loyal customers footing the bill.
If you're considering a Defender, think twice. The car looks great, but the reliability and customer service are far from premium.

I did write about service and repair by the JLR Taiwan dealer a while ago. Obviously, after they have read what I have put up they called and rectified the issue although that took a while.

Well…. It has come to the time that I have to do my 50000km warranty service. Booked the appointment, send the car in and done. Did not really took too much of notice of what was done as
It was the last regular service. I did notice that they did something to the brake mechanism but was told all in order. Although I felt something unusual when stepping on the brake. I though because of spare parts being changed, I may need sometime to adjust….

Commuting short distances at regular speed was ok. Until one day I have to go a bit longer distance then usual. I noticed that the brake reacts very unusual and it's simply not the way that how the way that the brake were
Jerking when stepped on. fyi.. I still have not get around to call JLR Taiwan to deal with the issue for now… as I do not want to get all upset about it😓😓😓😓the service that I so far encountered are so unacceptable

I question the technical know-how of these Taiwanese dealers on technical support and if this is always the way that they try to fool their customers and do they ever think what all these will do to the brand and what will be the damage…. worse of all …, they are inconveniencing the customer by getting the car back into the darn workshop for days and not providing alternate vehicle. I really do not understand how JLR Taiwan works 😡😡😡😡😡that’s really stupid

I am not sure if I shall call them after he last episode on the collision repair a couple of months ago

These events leave me with not much of
a confident or should I say a very bad after taste on dealing with this brand at all!! This is really nonsensical and unacceptable. I am sure that JLR is not aware of these nonsense and not sure if they are ready to take on all this comments.

Good luck and I for sure will let known to the entire world of these events!!!! Could someone from JLR UK really look at what the hack they are doing by these dealers in terms of service delivery and their competency please!! Be reminded that they carry your name at all times and they are ruining your reputation altogether!!!

“ GET SERIOUS, DO SOMETHING ABOUT IT ans WAKE UP and SMELL THE ROSES WILL YOU!”

Cyber attack karma , This company has been churning out overpriced unreliable cars for decades ripping people off with major engine failures over and over again and taking no responsible costing customers thousands while there profits sore , I hope they don’t recover

Absolutely disgusting service and staff at group 1 jaguar landrover Chester are all full of crap. Simon, billy you should be ashamed of your selfs. Professional car salesman definitely not. These 2 guys lied to us through out the whole process.

We purchased a Range Rover evouque used paid for in full for cash. They sold us the car with 3490 and was set to collect our car a week after payment maid in full.

Got a call to say they can’t let us have vehicle because they was having issues world wide with being hacked etc. The car was an x demonstrator but we wasn’t told they was still using it and allowing customers to use our vehicle etc. phone calls are recorded so don’t think you can blag us with saying you clearly told us this would be the case billy boy. You lied here and never told us anything in regards this.

We phoned a week later only to be told by billy we looking at getting vehicle in another weeks time so we sold our vehicle as you do. Then we told sorry, no the managers have said no we can’t have it because billy doesn’t have a replacement vehicle. Lol we owned it when we paid it, not our problem.

We sent countless emails only to be ignored by billy and even phone calls not being answered as they knew they had took the mic here.

Then Simon got involved basically blagging us with there rights etc and we can’t do nothing about it etc.

We got £500 refund to cover expenses after we sold our car only to be left short with no transport to get my disabled mother in law around and the kids to and from school.

Simon said I’d get refund before eventually getting our car back but the refund never came. A week later and still no refund so again lied too by Simon feeding us a load of crap.

This my second vehicle from landrover in just over 1 year and we never had any issues with Marshalls in Peterborough.

This is far from over billy and Simon. I will never purchase a car from landrover ever again after this experience. When we eventually got our car it had 3000 extra miles in the clock but I purchased it at 3490 not 6490.

Stay away from these people and this garage and billy said he did want us to have our vehicle but the manager had said point blank no, they can wait till billy gets a new one.

I’m now following the correct directions of my solicitor and the ombudsman to sort this whole mess out as I’m disgusted with everything they’ve done and how bad we’ve been treated. This is far from over.

Stay away from this company in Chester and go any other dealership because they lie and blag you from the word go. I will update this process once things get sorted out.

You can’t treat customers like this and think it’s ok. You wouldn’t have a job if it wasn’t for our custom so at the very least you should be open and honest no matter what.

It took 3 weeks for them to let us have our vehicle after it was paid for in full but after payment they used it against our knowledge and used it for financial gain.

Worst car I've ever owned. As soon as it past 50,000 miles it took a huge dump and has been sitting for a year, I'm still paying for it.

2018 Range Rover Sport 3.0 superxharged.
• Vacuum lines replaced numerous times.
• Both front control arms.
• Not a rack and pinion but entire steering assembly.
• Radiator
• Water pump, multiple times until one glorious english day, the 4th water pump from the dealership!!!!!! Failed, the engine over heated blew the gaskets. No body wants to change gaskets I quoted low end 15k to replace engine with a used. 23k for new engine.

Stay away from these seductive suv's

Jaguar F pace. Had the screen death - two black screens/car not starting, have to wait 40 mins before the system resets. Asked for a system update - no one gets back to me, countless emails/phone calls nothingggg. Also they asked me to bring it in for security update. Can I get an appointment - NO. Had the car for 18 months. Broken down with black screens multiple times. Today the car broke down completely. Garage is surprised/but NOT. They’ve had 4 in this week alone. Disappointed newish car, low mileage nothing but problems. ! Then they’ve had a cheek to email me and ask if I want to pay over £2000 to renew warranty

I have a 2022 EPace and notified about In Control subscription renewal due September 25 so renewed on line. Still waiting although paid £260 for the privilege. Phoned to discuss I was asked to provide proof of purchase this was sent, still waiting. This is the second time I’ve had issues with JLR, no wonder they in trouble, it didn’t help if your Customer Service is useless.

Ranger rover VOGUE anno 2020, 66.000 km tutti tagliandi fatti , MOTORE FUSO ed auto ferma da quattro mesi!!!
Pessima assistenza e zero disponibilità, vi porterò in tribunale!!!
Non comprate queste auto, non sono affidabili!!!

We bought a Jaguar XF in June 2024, we were only provided with one key at the point of purchase, and told that we’d need to bring the car back in at a later date to get the second key.
We have since contacted the branch uncountable times, spoke to Service and Sales Managers, as well as service desk staff, all of whom have either booked an appointment and then cancelled it, or promised a call back.
Over a year later, and we’ve never received a call back, haven’t got a second key, and the branch has now closed down.
Clearly customer service is only something Land Rover/Jaguar provide up until the point of purchase