The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... Se mere
Virksomheden har svaret
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... Se mere
Virksomheden har svaret
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af udstyr til møntvaskerier
- Hvidevareforretning
- Elektroværksted
- Butik med elektronikreservedele og -komponenter
- Elektronikbutik
Skrevet af virksomheden
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Skrevet af virksomheden
Kontaktoplysninger
Meadowcroft Lane, HX6 4AJ, Ripponden, Storbritannien
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Fremragende
2 t anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent Service!
Excellent service… Contacted service department to book engineer appointment due to fault with tumble dryer. The booking service over the phone and the experience was smooth and efficient. The service coordinator was polite and knowledgeable, to the point of suggesting possible solutions to remedy the problem. Unfortunately, the issue was more complicated and so an engineer was booked to attend during a suitable time. Overall, the process was straightforward and I wouldn’t hesitate to use again.
25. marts 2026
Besvarelse fra JLA
Good afternoon Adam,
Thank you for taking the time to leave such a lovely 5‑star review. Your feedback means a lot, and I’ll make sure Ryan and his manager see your comments.
Kind regards,
Ella
Ellie was very friendly and efficient…
Ellie was very friendly and efficient and I felt that she understood my need for urgency as the dryer has broken in a care home
29. marts 2026
Besvarelse fra JLA
Good morning Karen,
Thank you so much for your lovely 5‑star review. I will make sure that Ellie and her manager see this amazing feedback.
Kind regards,
Ella
Quick respond and very good machines
Quick respond and very good machines, incredible staff and company.
25. marts 2026
Besvarelse fra JLA
Good morning Mohamed,
Thank you for your feedback and for the 5‑star review — it means a lot to us.
Kind regards,
Ella
Besvarelse fra JLA
Good morning Zainab,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Besvarelse fra JLA
Good morning Alisha,
Thank you so much for your lovely 5‑star review. I will make sure that Richard and his manager see this fantastic feedback.
Kind regards,
Ella
Besvarelse fra JLA
Good afternoon Jayne,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Besvarelse fra JLA
Good afternoon Stephen,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this amazing feedback.
Kind regards,
Ella
Very efficient and polite!
26. marts 2026
Besvarelse fra JLA
Good afternoon Daisy,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
very good communication with staff…
very good communication with staff member, professional and helpful.
27. marts 2026
Besvarelse fra JLA
Good afternoon Kim,
Thank you so much for your amazing 5‑star review. I will make sure that Ryan and his manager see this lovely feedback.
Kind regards,
Ella
Besvarelse fra JLA
Good afternoon Tamara,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The phone call came very quickly and I…
The phone call came very quickly and I was reassured throughout. A call out was confirmed within minutes
26. marts 2026
Besvarelse fra JLA
Good morning Greg,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
Always great service
Always have a good customer service, helpful team and excellent team
26. marts 2026
Besvarelse fra JLA
Good morning Jayne,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The engineer that came out was very…
The engineer that came out was very pleasant to all the staff members that he spoke to. He was very knowledgable about the product he was dealing with and he explained what the problem was and what he had done to fix it.
23. marts 2026
Besvarelse fra JLA
Good morning Hayley,
Thank you so much for your wonderful 5‑star review. I’ll make sure that Josh and his manager see your lovely feedback.
Kind regards,
Ella
Helpful
They are always prompt with getting to the care home to sort any issues we may be having, would definitely reccomend
26. marts 2026
Besvarelse fra JLA
Good afternoon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
When I had new equipment installed all…
When I had new equipment installed all my contracts were duplicated. No satisfaction re sorting out the account and had to cancel Direct Debit. Constantly chased for payments but no response to my queries
23. marts 2026
Besvarelse fra JLA
Good afternoon,
Thank you for providing us with this feedback.
I have passed this on to the relevant team so we can investigate the issue you’ve experienced.
Kind regards,
Ella
we are a care home with one machine
we are a care home with one machine, called today as the machine not working properly even though we do have a contract we were told no engineers at moment but if something comes up we are the first ones which doesnt help at all with a long Easter weekend coming up hope it gets sorted ASAP as a care home we use it all the time.
update
the machine is now working just needed re setting.
thank you for your swift response the response we got on phone made us sound like you had no engineers this way not a reassuring response.
26. marts 2026
Besvarelse fra JLA
Good afternoon Tracey,
Thank you for providing us with this feedback.
I can see that one of our engineers is currently onsite working to repair your washing machine.
Kind regards,
Ella
Quick and efficient service
25. marts 2026
Besvarelse fra JLA
Good afternoon Mark,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Contacting support
Everytime that I have had to contact JLA the girls on the end of the phone have always been pleasant and extremely helpful.
25. marts 2026
Besvarelse fra JLA
Good morning Annette,
Thank you for providing your feedback. Your comments are greatly appreciated, and we are pleased to see your 5‑star review.
Kind regards,
Ella
Really Helpful
Really helpful in getting someone to come and look at the equipment that is faulty. Thanks for supporting my bsuiness
25. marts 2026
Besvarelse fra JLA
Good morning Darren,
Thank you so much for your lovely 5‑star review. I will make sure that Claire and her manager see this amazing feedback.
Kind regards,
Ella
Besvarelse fra JLA
Good morning Sheldon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.