I'm in love with my purchase - I think Jianhui is extraordinary, finds beauty in things other would discard and creates amazing objects we can all wear and enjoy. Life is too short to be boring, so wh... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Each time I receive a parcel from Jianhui I’m surprised yet again how much more beautiful the jewelry is in real life. Even at the peak of his flash sale, Jianhui suggested and carried out the modific... Se mere
What a brilliant shop with wonderful staff. I’ve just received my parcel containing Jianhui’s unique and exceptional jewellery and I’m over the moon. A huge thank you from Switzerland.
Virksomheden har svaret
Still can’t believe how fast Jianhui ships from the UK to San Francisco! That continues to be great. As far as the necklaces I purchased, though the design was ingenious, the actual worksmanship was... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FROM HIS FIRST PIECE , made from broken vintage items found at London’s Portobello Market, Jianhui has been creating versatile sustainable fashion from recycled and upcycled materials for almost two decades. His hand crafted wearable art is loved not only by style icons such as Iris Apfel and celebrities like Lily Tomlin, Dame Prue Leith but also prestigious art museums such as MoMa, Museum of Contemporary Art in Chicago and Museum of Art and Design in NYC runs a special exhibition for Jianhui’s sustainable designs on Earth Day every year. Sustainability is not a trend, but a mission to use resources well and help make our planet greener. This belief is central to everything he does, with his recycled leather collection winning a sustainability award at the NY Now show and his ‘Aqua’ collection being made entirely by hand from recycled plastic bottles and newspapers. Jianhui’s designs and the way he recycles materials have been used as examples in Smithsonian’s text book about climate and sustainability for its worldwide youth education. Jianhui has also been invited for a talk at the Climate School of Columbia University during the Climate Week in 2023. And above all, his designs are flamboyant, playful and simply JUST BEAUTIFUL.
Kontaktoplysninger
1 Thane Villas, N7 7PH, London, Storbritannien
- + 44 (0) 7940284240
- shop@jianhui.london
- jianhui.london
4,7
Fremragende
500 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
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Not delivered
Ordered a necklace 2 June and still waiting. I ordered something from China(!) same day and it arrived a week ago. The necklace I ordered is for an event end of this week and seems I'm not getting it on time and too late to order smth else :((((
5. juni 2025
Besvarelse fra Jianhui London (online store)
Dear Nataliya,
I'm so sorry to hear that the necklace hasn't been delivered yet. But it should't be a reason for you to give us a one-star review:
1. We shipped your order on time with post office service which is what you paid for. If you need it urgently, our UPS Express service would be much faster, usually it's next day to NYC and within 2-3 working days in Europe or Australia.
2. I replied your email right after I got it.
The reason for the delay of your order might've been the Dutch customs. Since Brexit, the Dutch customs have been very difficult. Sadly it's not something that we could control.
Our Online store was launched in 2020, at the beginning of the pandemic. In the last 5 years, we use post office to ship some of our orders every day, so far we only had one order to an US customer lost in the post. And we re-sent another necklace to the customer after she confirmed that the necklace didn't arrive 3 weeks after we dispatched it.
I understand your frustration at this kind of situation, but gave us a one-star review for something that wasn't our fault is not fair.
I hope the necklace will arrive safely and please do let us know if it gets lost in the post.
Kind regards
Jianhui
Jianhui London
www.jianhui.london
Just thrilled with my Hendrix collar
Just thrilled with my Hendrix collar. Unique, sustainable and pure fun.
9. juni 2025
Besvarelse fra Jianhui London (online store)
Dear Ms. Carleton
Thank you so much for your review!
So happy to know that you like the Jimi Hendrix necklace and support sustainable designs! Having been making sustainable designs from recycled materials for over 20 years, we hope that there will be more and more people like you to choose sustainable fashion and keep our planet green.
Millions of thanks again!
Keep well.
Jianhui
Jianhui London
www.jianhui.london
Instagram: JianhuiLondon
Facebook: Jianhui London
Perfect
Excellent service- Everything wrapped well and sent in a tamper proof box sealed perfectly.Beautiful Jewlery!
27. maj 2025
Besvarelse fra Jianhui London (online store)
Dear Laurie
Thank you so much for your review!
We're thrilled to know that you enjoyed our customer service and like our designs!
Millions of thanks again!
Keep well.
Jianhui
Jianhui London
www.jianhui.london
Instagram: JianhuiLondon
Facebook: Jianhui London
Besvarelse fra Jianhui London (online store)
Dear Ms. Bystritsky
Thank you so much for your review!
We're very happy to know that you enjoyed our customer service and like our designs!
Millions of thanks again!
Keep well.
Jianhui
Jianhui London
www.jianhui.london
Instagram: JianhuiLondon
Facebook: Jianhui London
Great necklace!
19. maj 2025
Besvarelse fra Jianhui London (online store)
Dear Ms. Wimmer
Thank you so much for your review!
We're thrilled to know that you like the necklace!
Millions of thanks again!
Keep well.
Jianhui
Jianhui London
www.jianhui.london
Instagram: JianhuiLondon
Facebook: Jianhui London
Got lots of compliments on my earrings
Got lots of compliments on my earrings. Better than expected.
13. maj 2025
Besvarelse fra Jianhui London (online store)
Dear Laulina
Thank you so much for your review and huge apologies for the delayed response! I don't know how I missed your wonderful review!
So happy to know that you the earrings are better than your expectation and got lots of compliments!
Millions of thanks again.
Jianhui
Jianhui London
www.jianhui.london
Instagram: JianhuiLondon
Facebook: Jianhui London
I love my jewelry
I love my jewelry. Your customer service was great and oh my fast shipping. I will shop with you again. Thank you!
5. maj 2025
Besvarelse fra Jianhui London (online store)
Dear Ms. Beatty
Thank you so much for your review and huge apologies for the delayed response!
We're thrilled to know that you love the jewelry and enjoyed our customer service and our speedy shipping!
Looking forward to hearing from you soon!
Millions of thanks again!
Keep well.
Jianhui
Jianhui London
www.jianhui.london
Instagram: JianhuiLondon
Facebook: Jianhui London
Great service & fantastic item!
5. maj 2025
Besvarelse fra Jianhui London (online store)
Dear Ms. Stump
Thank you so much for your review and huge apologies for the delayed response!
We're thrilled to know that you like the item and enjoyed our customer service ! This is a wonderful feedback! We appreciate your time!
Looking forward to hearing from you in the future!
Millions of thanks again!
Keep well.
Jianhui
Jianhui London
www.jianhui.london
Instagram: JianhuiLondon
Facebook: Jianhui London
Step up and step out with Jianhui and wonderful you!
First: The design sense cannot be beat: Elegant and bold. They are for stepping out and confidently stepping up your style game. Next: The dad and son design team invite you to imagine your best and most confident self expression. I love the designs that throw caution to the wind as well as those that are quiet, colorful, and sophisticated. Finally: They are intelligently designed for grab and go.
27. april 2025
Besvarelse fra Jianhui London (online store)
Dear Lorraine
Thank you so much for your review and huge apologies for the delayed response! I don't know how I missed your wonderful review!
So happy to know that you like our designs! It was great to meet you at the trunk show and we hope to see you again next time at the museum.
Millions of thanks again.
Jianhui
Jianhui London
www.jianhui.london
Instagram: JianhuiLondon
Facebook: Jianhui London
Purchased on-line and at pop-up
Purchased on-line and at pop-up. Easy process on-line and earrings arrived in good time. Pop-up was a fun experience with lots of opportunity to try on items and talk to Jianhui.
The use of discarded materials was an important consideration in purchases
30. april 2025
Besvarelse fra Jianhui London (online store)
Dear Jeanne, it was so nice to meet you at MAD. Thank you so much for supporting sustainable fashion. We believe with your support, our planet will be a greener place!
Many thanks again!
Jianhui
Jianhui London
www.jianhui.london
Excellent customer service
When the item I wanted was sold out at the MAD trunk show, Janhui's assistant graciously offered to have one shipped to me directly. It arrived a week later and it's lovely. Such personal and warm customer service! The jewelry, as always, is well made and beautiful. Thank you.
30. april 2025
Besvarelse fra Jianhui London (online store)
Dear Ms Zogby, thank you so much for your wonderful review! We are very garteful for visiting us at MAD. So happy to know that you like the bracelet!
Best regards
Jianhui
Jianhui London
www.jianhui.london
Jianhui is the GOAT
Jianhui is the GOAT! He can take one look at you and know intuitively with his consummate design aesthetic what perfectly completes your look. I trust him with his impeccable taste to know what I need.
27. april 2025
Besvarelse fra Jianhui London (online store)
Dear Katy, thank you so much for your wonderful review! So happy to know that we have the same taste!
Thank you so much for supporting sustainable fashion as well. It's people like you who make our planet greener.
Best
Jianhui
Recycle jewelry, beautifully crafted.
Jianhui and his partner were both charming, and made it easy to shop. I have amassed a number of pieces from their collections.
27. april 2025
Besvarelse fra Jianhui London (online store)
Dear Verna, thank you so much for your review! It's a pleasure to serve you! So happy to know you are enjoying our designs!
Best regards
Jianhui
Jianhui London
www.jianhui.london
My experience was amazing because I had…
My experience was amazing because I had purchased the earrings and necklace (which I love)! Now I have a complete ensemble!
23. april 2025
Besvarelse fra Jianhui London (online store)
Dear Ms. Farris, many thanks for your review. So happy to know that you are enjoying our designs.
We look forward to hearing from you soon.
Best regards
Jianhui
Jianhui London
www.jianhui.london
Great service!
Hi
Jianhui, it is always a pleasure to work with you! This time he helped me purchase the items needed to do a repair on a necklace.
Prompt service and shipping.
Thank you,
Lisa Borgatti
15. april 2025
Besvarelse fra Jianhui London (online store)
Dear Lisa, many thanks for your review! It's always such a pleasure to serve you!
Look forward to hearing from you soon!
Jianhui
Love it. I’m happy to have it.
17. marts 2025
Besvarelse fra Jianhui London (online store)
Dear Kathy, many thanks for your review! So glad to know that you like our designs.
Best regards
Jianhui
My experience was great
My experience was great. Website was easy to navigate. It will help to know the fit of jackets.
24. marts 2025
Besvarelse fra Jianhui London (online store)
Dear Ms. Byrom, many thanks for your review! Glad to know that our website is easy to navigate. We shall take your advice and add more details of the sizes for our ready to wear pieces. Many thanks for the advice!
Best regards
Jianhui
Besvarelse fra Jianhui London (online store)
Dear Ms. Richnow, thank you so much for your wonderful review! We are very happy to hear that you enjoyed our service! Hopefully when you received our designs tomorrow, you will love them!
Looking forward to hearing from you!
Jianhui
Item does not match picture
The necklace I received does not look like the picture. It has way too much red. Think you sent the wrong item. I would like to return it.
3. februar 2025
Besvarelse fra Jianhui London (online store)
Dear Ms. Kotowski,
I'm sorry to hear that the color didn't meet your requirements. We did send you the right colour: Hand gilded red with gold. Please check the description.
We hand painted the hearts in red first, then gilded them with gold sheets. It's impossible to make all the pieces the same. That's also the beautify of hand made pieces, comparing to machine made ones.
About this, we also make it very clear on our website as we hand make most of our designs from recycled materials, we can't guarantee all the pieces for the same design will be the same.
Yes, of course, you can return it to us. We have our return policy on our website. I shall also get back to you by email about where to return the necklace, too. We just arrived in NYC and got to go for a meeting now. Talk to you soon via email.
Kind regards
Jianhui
Jianhui London
www.jianhui.london
Great Experience
The necklace is as described and quite pretty with great expertise noted for the composition and creation. The delivery was timely and without difficulty.
20. januar 2025
Besvarelse fra Jianhui London (online store)
Dear Jan, many thanks for your review! So happy to know that you enjoyed our service!
Look forward to hearing from you soon!
Jianhui
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