Recently started at JD llansamlet & enjoying every second. Staff are all lovely. Since starting I’ve started with a Personal Trainer Craig & he’s been amazing & so patient with me. Pushing me to my... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 2, St Davids Industrial Estate, Llansamlet, SA6 8RX Swansea, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I’ve recently started going to the gym and I couldn’t be happier with the experience. The staff are friendly and always keep it positive which is great and also are super helpful when you’ve got quest... Se mere
Virksomheden har svaret
A very smart gym, fully kitted out with state of the art equipment. The Manager Emma was so helpful, accommodating and made us feel so welcome 😁. Overall, a great fitness platform.
Virksomheden har svaret
Nice gym with a lot of equipment and vibe. Falls flat in the customer service. Very little communication over email and very long wait times for calls. Cancelled a membership 1 month before next pa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om JD Gyms - Llansamlet
Skrevet af virksomheden
Kontaktoplysninger
Unit 2, St Davids Industrial Estate, Llansamlet, SA6 8RX, Swansea, England, Storbritannien
- 01792 001484
4,3
Fremragende
23 anmeldelser
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Terrible
This gym is totally ruined. Some of the planning decisions made here are totally incomprehensible. They’ve removed important equipment
20. september 2024
Uopfordret anmeldelse
Besvarelse fra JD Gyms - Llansamlet
HI there
Thank you for leaving us your feedback.
We understand your frustration and appreciate you taking the time to share your experience. We are always striving to improve our facilities and services to meet the needs of our members. We will take your comments into consideration as we continue to evaluate our offerings.
Best wishes
The JD Gyms Team
JD recently brought out Simply Gym
JD recently brought out Simply Gym, so they transferred my membership to them. When I visited today (a week after opening as I had been away on work), I not only struggled to get in the building as the QR code entry system did not work for me, and I was unable to get staffs attention. When I got in, I saw that they had removed the Ladies only section, and many of the weights that I used to use were no longer there. Whilst I did go at peak time, I felt the level of service I received, and the change in equipment is pushing me towards cancelling my membership. I would be willing to try out the remaining two JD gyms in Swansea, as I was given JD+ access due to sticking with my membership, but I have not been given instructions on how to do this as it seems to be across two separate accounts. Additionally, my mother who had recently moved to the area tried contacting the branch that I went to regularly before the rebrand earlier in the day about potentially getting a membership, but was unable to get through. On contacting Parc Tawe she was given information that appears to be incorrect about being able to bring a friend for free on the weekend. Apparently we would be able to see this offer online and it applied to all JDs but I have not seen anything of the sort
Overall quite disappointed and I am now looking at my options of going elsewhere
12. september 2024
Uopfordret anmeldelse
Besvarelse fra JD Gyms - Llansamlet
Hi there
We understand your frustration with the recent changes at the gym and the difficulties you experienced during your visit. We appreciate you bringing these issues to our attention, and we're sorry to hear about the inconvenience caused by the QR code. If this happens again, please press the green buzzer and a member of staff will be able to help you gain access.
We are committed to providing a positive and enjoyable fitness experience for all our members. We will take your feedback seriously and use it to improve our services. We encourage you to reach out to our customer service team directly so we can address your specific concerns and help you navigate your JD+ access.
You can contact them by raising a ticket using the link below;
https://www.jdgyms.co.uk/general-enquiries-form/
Best wishes
The JD Gyms Team
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