JD Gyms - Leeds Kirkstall Road Anmeldelser 

I am extremely disappointed with the level of customer service here, especially as someone completely new to the gym.
On my very first day, I asked a staff member for a quick walkthrough specifically to be shown the different machines, what they are used for, and how they work. Instead of a proper orientation, I was given a one-minute rushed tour where the staff member literally just pointed across the room "Cardio is there, water fountain is there, free weights are over there, squat racks are over there, and the toilets are over there," and then walked away.
Things didn't get any better on my second day. As a beginner still figuring out the app and entry system, I scanned my QR code to enter, stepped outside for just one minute to get some fresh air, and tried to walk back in. Naturally, my QR code wouldn't work. When I buzzed for assistance, the staff member came out with an aggressive tone and a bad attitude. Even after I politely explained that I was new and didn't know the entry rules, the customer service was cold and unwelcoming.
For a place that should be supporting members on their fitness journey, the staff here come across as unhelpful, rude, and completely uninterested in helping beginners. I expected much better.

Great atmosphere love how dark it is.
Toilet wall was absolutely smeared with shit and snot and gross. A lot of the machines don’t have pins for the weights so you can’t use them unless another machine is free you can take from which is really annoying.

I joined the gym because of the ladies-only section, but I'm really disappointed after my first time there. The equipment in the ladies' gym is faulty; it's not working properly. Midway through, the elliptical machine stops, which is really annoying. The exercise bicycle is totally out of order, and there's no other workout equipment in the ladies' section. Please improve the ladies' section. The air conditioning in the ladies' section is also not working well. Because of all this, I have to use the communal area of the gym, and I feel hesitant there. I have to wear my abaya in the communal area.

Monday 25th May I used the gym before work and had planned to shower and change post gym but your changing rooms where not opened at 0500 as advertised this resulted in me having to go in the opposite direction direction to shower and change and made me late for work that left me feeling really dissatisfied

Great gym experience 💪 but a little expensive and extremely busy😞 that's why I only gave 4 stars

Really like JD Gyms — the atmosphere is great and it’s a nice place to work out. It feels welcoming and motivating, and the equipment is good too. Definitely a gym I enjoy going to.

Great that it has a women's only room, it’s the main reason I use this Gym -

However, it needs more running machines. Some of the machines in this room are never used, while others are in constant use, meaning long waits to use them.
Finally, the air conditioning unit is never switched on meaning the room gets too hot.

Thank you.

Loads of facilities - always busy but at the same time you rarely struggle to get on any machine you need. The interior is styled nicely too.

As for someone who never ever have been in the gym, I am very impressed with the place and the staff. When I went there for the first time Matt ,the manager took his time to show me around,explain all options. He didn't make me feel stupid asking questions about simple things,and that was one of my worries.Startinf to feel that it's becoming my happy place 😉
100% recommend!!! 🫶🏼

great place in leeds

The gym is good and there are so many equipments and it is spacious.

Really good gym, welcoming atmosphere and good facilities. sometimes a little too busy but it's open 24 hours so it's not a big deal

Hate complaining but unfortunately there’s been such a lack of management for such a long time now so felt I needed to raise the issues.

Kit Issues:

Leg press out order for 12 weeks now. Unable to keep this in my training programme now as can never get on it on an evening.

Chest press has been out of order for 8weeks. This means having to wait an age on an evening to get on it, if able to at all.

The benches have wheels missing. This has been the case for 5+ months.

All the cable machines have either one or both sides which are faulty. Posters went up on Nov saying all to be replaced in December. This never happened.

The rowing machines rarely have batteries. One has had broken foot straps for well over a year.

The rower in the far corner has not had batteries (with the battery casing and screw left on the floor) for well over 6months.

Both spin bikes on the gym floor have had not footstraps (one broken and left on floor) for 6months+

The Airbike seat twists when sit on it. This has been like this since I joined a year and half ago.

Both ski-ergs have been without batteries on and off for 6+ months+ and both have loose screws at the bases.

There are now no small gym mats- all removed from the studio.

There are now hardly any small plates. Never replaced.

All the cable machines have either one or both sides which are faulty. Posters went up on Nov saying all to be replaced in December. This never happened.

The Swiss ball in the studio has been flats since I joined. Never replaced.

Cleanliness issues:

The kit is thick with dust (rowers especially)

Every evening last week there was used chewing gum in the treadmill drink holders.

Chewed fingernails have been by the heavy weights for 2weeks.

The showers are vile on an evening and weekend. No toilet roll, no hand wash. Last week there was used tissue on the floor which was still there the next morning.

I hate complaining but am now somewhat resentful at paying membership for facilities which are really poorly maintained and to attend a gym which is, unfortunately, really poorly managed.

An amazing gym! Good facilities and all clean and nice. But on the app I would love to see when I’ve attended ect

Things here have improved a lot recently, less machines broken. But one of the two fly machines has been out of action for weeks and weeks.
But generally getting better.
Only complaint now is that the gym is absolutely freezing all the time. The front door is always left open and there appears to be no heating inside. Hopefully this will get fixed soon

The gym is freezing cold. Both men and women are having to train in jumpers, hoodies and even coats. The radiator is barely turned on and the temperature of the showers has been turned down. It's a joke that isn't amusing for £25 a month. Old equipment that is out of use alot of the time. On a plus side, all the staff are lovely and friendly

Gym's main facilities are great. I like that there are women's only areas but if they're maintained to a lower standard than the rest of the gym, it just feels as though they're just an afterthought; there was what I think is sand all over the floor and the matts?

That and it seems to be difficult to get a hold of staff. I've now sent two emails, neither of which have received a response which is less than ideal.

A lot of the machines are rickety and poorly maintained, there are not enough barbells for the squat, deadlift, and bench areas, and plates are hard to locate/scattered around the gym