Great experience
Great experience, very smooth. Moved from spain to Italy with no.issues at all. Everyone very professional and great pricing!!! Highly recommend if you want a stress free move!
24. marts 2026
Uopfordret anmeldelse
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Virksomhedsoplysninger
Skrevet af virksomheden
JCL Removals is a trusted European removals and transport company specialising in international relocations across the UK, EU, and Switzerland. Since 2018, we have been helping individuals, families, and businesses move safely and efficiently, offering a full range of professional moving services tailored to every need and budget. We operate a modern fleet of Luton vans, curtain-sided vehicles, and lorries, ensuring flexibility for moves of any size — from single items to full household relocations. Our multilingual team provides assistance in English, Polish, Spanish, and French, guaranteeing smooth communication throughout the entire process. At JCL Removals, we pride ourselves on being fully licensed, insured, and accredited members of the International Association of Movers (IAM), Global European Movers (GEM), and MOVE ASSURED. Our focus is on reliability, transparency, and customer satisfaction — making every move simple, secure, and stress-free. In Case You Haven’t Heard... Moving Just Got Easier!
Kontaktoplysninger
Storbritannien
- jcltransport.com
3,8
God
18 anmeldelser
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Moving from London to Alicante
Moving from London to Alicante, all went very smooth. Professional service. Take care of everything: packing, loading, paperwork at the border, everything. Superb team.
5. marts 2026
Uopfordret anmeldelse
Very professional service
Very professional service, fantastic people supported me from the beginning to the end. Definitely recommend. They're moving my 2-bed flat without any hassle.
10. februar 2026
Uopfordret anmeldelse
Great service and great people.
Great service and great people.All my items arrived on time and safely.Very helpful with complicated customs and taxes Highly recommended
1. december 2025
Uopfordret anmeldelse
Great Service…
The removal service is highly efficient, with friendly staff who provide excellent customer service. Additionally, the pricing for their services is very reasonable, making it an overall great choice. Highly recommended!
24. oktober 2025
Uopfordret anmeldelse
Brilliant service
Brilliant service, very nice team and drivers, very helpful. They were always available to assist with my queries regarding customs clearance.
7. november 2025
Uopfordret anmeldelse
No respect for the goods being transported.
I dealt with a very nice lady throughout the process, although it seemed everything was down to the client from the form filling to loading the lorry and unloading the lorry, eventually I paid extra on the receiving end for an extra man to help put my belongings into safe storage as I was not following the Lorry to its destination, well when I arrived at my storage facility, most of my boxes had been damaged, the goods had just been placed into the storage with no care taken and many of my boxes were water damaged. and to top it all I was never even informed that my goods had arrived safely. I have drawn a line under it all now, but I have certainly learnt a big lesson regarding removal companies , it was a very stressful experience.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra jcltransport.com
Thank you very much for taking the time to share your feedback, and I’m truly sorry to hear that the experience caused you stress. We always aim to make every move as smooth as possible, so I genuinely appreciate you bringing these concerns to my attention.
I have reviewed the photos taken after unloading, and I can confirm that our team stacked the goods in the storage unit according to the available space. I also noticed that nearly half of the items did not have any protective wrapping. With the service you selected, packing is not included, and all packing and protection are the customer’s responsibility unless our packing service is added.
Regarding the additional helper on the delivery end, we provided you with the available options in advance. As you decided not to accompany the driver to the destination, we arranged an extra helper at your request to ensure your belongings were safely moved into storage.
I would also like to reassure you that I will investigate the matter of the water damage you mentioned, as this should not have happened under any circumstances.
Thank you again for sharing your concerns. If there is anything further you would like to discuss or any way we can support you, please feel free to let me know.
Kind regards,
JCL Removals
Experience with JCL Removals
Experience with JCL Removals – Missing Staff and Incomplete Service
I booked JCL Removals for an international move in September 2025, including an additional mover who was confirmed and paid in advance.
On the moving day, the extra mover did not appear, and only the driver arrived. Despite my clear agreement and payment, I had to find local help at short notice, which caused major stress and delays.
After my complaint, JCL refunded €200 for the missing staff member but declined any further compensation, citing “circumstances beyond their control.”
While communication was polite and professional, I remain disappointed that the company took no responsibility for the inconvenience caused and the additional effort required.
My overall impression: reliable delivery, but poor contingency management and limited customer support when problems arise.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra jcltransport.com
Thank you very much for taking the time to share your experience with us. I truly appreciate the level of detail you provided, and I am genuinely sorry to hear that your move in September did not unfold as smoothly as both you and we had hoped. Your satisfaction is extremely important to us, and it is disappointing to know that this situation caused you unnecessary stress.
I fully understand that when you refer to the “missing staff,” you mean the additional helper who had been arranged for your collection. Regrettably, on the morning of the service he informed us of an unexpected family emergency and was unable to attend work. As we explained at the time — and as outlined in the signed Summary of Service — extra helpers are always booked provisionally, as their attendance depends on external availability. Nevertheless, I appreciate how inconvenient the last-minute change must have been for you.
Please accept my most sincere apologies for the disruption this caused during such an important moment as an international relocation. I fully recognise how challenging it must have been to find alternative assistance at short notice, and I am truly sorry that the circumstances placed additional pressure on your plans.
I would also like to highlight that the €200 refund for the absent staff member was processed immediately, without any need for a formal complaint from your side. While we were unfortunately unable to offer further compensation due to the exceptional circumstances beyond our control, we certainly never intended to diminish the inconvenience you experienced or the disappointment you felt.
Your feedback is extremely valuable to us, and we take it very seriously. We are continuously reviewing and improving our contingency procedures so that unforeseen issues can be managed more seamlessly in the future. Our goal is always to provide a consistently reliable and fully supported service to all our clients.
Thank you once again for your understanding, your patience, and for acknowledging the professionalism of our communication throughout this process. Should you require any assistance in the future, it would be our pleasure to support you, and we will do everything possible to ensure that your experience is entirely smooth and well-coordinated.
Warmest regards, JCL TEAM
Excellent service Thx
From beginning to end, the service was quick, reliable, and really professional. From the paperwork and customs clearance to the last day of unloading, the team handled everything professionally. The whole process was stress-free because of the straightforward, quick, and pleasant communication.
The staff was efficient, careful and truly helpful and everything arrived on schedule and safely. We would especially like to thank Rubi, who went above and beyond to ensure that everything went without a hitch. The individual attention and encouragement at every stage were greatly appreciated.
Thank you for the excellent service; I 100% recommend it!
1. september 2025
Besvarelse fra jcltransport.com
Thank you so much for your wonderful feedback! 🌟
We’re truly happy to hear that everything went smoothly from start to finish. Our team takes great pride in providing reliable, professional, and stress-free service — and it’s fantastic to know we delivered that experience for you.
A special thanks from Rubi as well — she’ll be delighted to hear your kind words! 😊
Wishing you all the best in your new home, and thank you for recommending JCL Removals! 🚚💙
JCL Transport Group LTD Scammers who…
JCL Transport Group LTD Scammers who don't pay their bills
22. februar 2025
Uopfordret anmeldelse
Besvarelse fra jcltransport.com
We strongly deny this false accusation.
JCL Transport Group Ltd operates as a fully registered and insured company with a proven record of professionalism and reliability across Europe. We take all payments and contractual obligations seriously, and any legitimate concerns are always handled through proper communication channels and documentation.
Defamatory or misleading statements like this are not only untrue but can also lead to legal action. If you believe there is a genuine issue, please contact our accounts department directly at contact@jcltransport.com
so we can review and resolve it professionally.
I moved to Spain i and was very happy…
I moved to Spain i and was very happy with the service provided by JCL Removals! Throughout the entire process, Peter was very kind and helpful. Even though I had a minor delay, the driver was extremely polite and understanding; they moved the delivery without charging me more.
Customs clearance was one of my main worries, but JCL handled everything with ease, which was really helpful. They made a potentially stressful situation very easy and hassle-free.
I highly recommend JCL Removals to anyone searching for a trustworthy and client-focused business!
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra jcltransport.com
⭐️⭐️⭐️⭐️⭐️ Thank you so much for sharing your experience! 🌟
We’re thrilled to hear your move to Spain went smoothly and that our team, especially Peter, could make the process easier for you. Handling customs and ensuring everything arrives safely is always our priority, and it’s wonderful to know we could take the stress out of your move.
Your recommendation means a lot to us! Wishing you all the best settling into your new home. 🏡🚚💙
My home been moved from Uk to…
My home been moved from Uk to Poland,fast and relibale service driver very helpfull, all arrived on time and with no complaint. Defintaly will use again. Michal
11. september 2025
Uopfordret anmeldelse
Besvarelse fra jcltransport.com
Thank you very much, Michal, for taking the time to share your feedback.
We’re truly pleased to hear that your move from the UK to Poland went smoothly and that our driver was helpful and professional throughout the process. At JCL Removals, we take great pride in providing fast, reliable, and stress-free relocations for all our customers, so it’s wonderful to know we met your expectations.
Your trust and kind words mean a lot to our team. We’ll be delighted to assist you again whenever you need our services in the future.
Warm regards,
The JCL Removals Team
Aviso: empresa no fiable y sin sede real en España
Ojo con esta empresa en España. A nosotros nos metieron prisa para pagar la señal, luego incumplieron el contrato y no hicieron la mudanza. No hay forma de recuperar el dinero. Nadie responde ni soluciona nada. Hemos puesto el caso en manos de abogados, pero esta empresa no tiene sede real aquí, solo una interlocutora tipo call center. Si hay problemas legales, tienes que interponer demanda en Reino Unido. Mucho cuidado.
24. juni 2025
Uopfordret anmeldelse
Perfect (double) experience
Perfect (double) experience
We used JCl when we moved from Belgium to the UK and then when we moved back from the UK to Belgium. Both times everything went relly well. From the start of the exchange of emails, to helping with the documents, to live feedback during the travel about delays,...
Would recommend!!
Price quality really good
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra jcltransport.com
Dear Eliot,
Thank you so much for sharing your experience! We’re delighted to hear that both your moves between Belgium and the UK went smoothly and that our team could assist you every step of the way.
It’s wonderful to know that our communication, document support, and live updates made your experience easier. Your recommendation means a lot to us, and we’re glad you found our service good value for money.
We look forward to assisting you again in the future!
Kind regards,
JCL Removals
Atrocious
Atrocious! This company trashed our furniture to the cost of several thousand £’s. It's a sub-contract operation - one of the carriers was even drunk. They have nil care or concern for customers goods; when the van was opened there was stuff all over the place - a sideboard was badly damaged, a painting was ruined, a bedside table was broken. They dropped our sofa in rainy puddles which then needed professional cleaning. The response below does not reflect the facts, and given the move was in December 2024 you´d think 10 months would be long enough to show interest in this matter! Insurance claims are pointless because they are limited to €100 per item. I DO NOT RECOMMEND THIS SERVICE
9. december 2024
Uopfordret anmeldelse
Besvarelse fra jcltransport.com
Dear Mrs. Houghton,
We are truly sorry to hear about your disappointment, and we sincerely regret that you feel your experience did not meet expectations. At JCL Removals, we always strive to ensure every relocation is handled with professionalism and care, and we take all feedback very seriously.
Please note that this particular move was carried out under our budget service option, in which the customer is responsible for packing and protecting their own belongings, as well as providing a safe and accessible area for loading and unloading. This service type is designed to help customers reduce moving costs, but it also limits our responsibility for items that are not packed or secured by our trained crew. A Damage Waiver confirming these terms was signed before the transport commenced.
Regarding our insurance procedures, we offer full-value coverage for goods when customers declare the total value of their shipment and select our comprehensive service. However, for each item valued at €100 or more, we require clear photos or video evidence showing the condition of the goods before collection and after delivery. "For each item worth €100 or more, we require photos or videos in clear, visible condition before it is packed and after. If you do not provide this documentation, we may fail to process any possible insurance claims you may have" This policy is in place not to limit claims, but to verify the condition of transported items and ensure any potential claims can be processed correctly and fairly. Without such documentation, insurers may not accept a claim.
We understand how stressful international moves can be, and we genuinely regret any inconvenience caused. Please rest assured that we always do everything within our control to avoid any damage, and all our drivers and crew members are regularly trained to meet professional standards across the UK and EU.
Thank you for sharing your feedback, as it helps us continue improving our processes and maintaining full transparency with our customers.
Kind regards,
JCL Removals Team
Absolutely shocking!!!
Absolutely shocking!!!
They have no idea what they are doing! I had a lady who was dealing with me and she was super nice all the way through. She was helpful and lovely. But that doesn’t matter when you pay so much money and they are incompetent. They don’t know how to fill the papers out which caused our load to be held back at the border. My partner had to drive there and sort it out and he lost a day of work, a day of pay. I asked them what happened. The answer was ‘that border is super strict’. I’m like what?? You surely have done this before to know what they require… telling me the border is tricky just NOT good enough.
I did ask them if I can complain to someone within their company so I could have told them what they did wrong and figure out why it happened but they completely ignored my message.
Outrageous! Don’t use them!!
30. september 2024
Uopfordret anmeldelse
Besvarelse fra jcltransport.com
Dear Ani Szalai,
Thank you for your feedback. We are very sorry for the inconvenience you experienced; however, some aspects of this situation were beyond our control. Your partner was contacted directly by Swiss Customs, and their requirements must be strictly followed.
Our colleague did explain that certain signatures must be in the correct location, which is why she described the process as “tricky.” This is not a reflection of incompetence but rather the strict procedures imposed by Swiss authorities.
We always strive to assist our clients as much as possible, and our team acted in accordance with the regulations and information provided by customs. We understand this was frustrating and appreciate your understanding that some delays cannot be prevented by our team.
Kind regards,
JCL Removals
A company worthy of your consideration
From the begining I was hesitant as to whether I should put my trust in a company in which I had no previous knowledge.
From the outset I dealt with JCL Customer representative Maria. What an asset to the company. She fully understood my concerns and made every effort to negate them. Unfortunately during the removal process I suffered a severe medical emergency. Maria showed compassion and empathy. Provided solutions and helped me achieve my aims and objections by removing personal belongings from Spain to Sweden. The driver who assisted in the removal and delivery was also a credit to the company. He was punctual, helpful and most definately professional. For me this was a professional removal company who placed customer satisfaction at the core of their business model. Highly recommend and would certainly use again in the future.
16. maj 2024
Uopfordret anmeldelse
Besvarelse fra jcltransport.com
Thank you so much for taking the time to share your experience. We are delighted to hear that Maria and our team were able to support you throughout such a challenging situation and that your removal from Spain to Sweden went smoothly.
Your kind words about our team and their professionalism mean a lot to us. At JCL Removals, we always strive to put customer satisfaction at the heart of everything we do, and it is wonderful to hear that this was reflected in your experience.
We truly appreciate your recommendation and would be more than happy to assist you again in the future.
Kind regards,
JCL Removals
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