At first communication was fantastic, that was until I asked a question about the knifes rusting after the first use and now no reply. I was going to send them back as I am really unhappy however I di... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently bought the Handmade Cleaver CH100 from Jayger, and I’m genuinely impressed. The quality is outstanding — it feels solid and very well-crafted. At 8mm thick, this cleaver is heavy and power... Se mere
Virksomheden har svaret
Great service. Item was delivered on time for my husband's birthday. I had constant communication about my order via email and WhatsApp. The gift was perfect and my husband loved it.
Virksomheden har svaret
I received a Jager knife as a gift however I wanted to purchase a sheath. I emailed the company on a Saturday (US time) and had a response on Sunday. The info they provided did not work for payment h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Jayger, where craftsmanship meets culinary excellence. Nestled in the heart of Nottingham, England, we specialize in crafting exquisite handmade kitchen knives and tools. Each piece is meticulously created by skilled artisans using unique materials, ensuring every product is a work of art. Elevate your cooking experience with Jayger's distinctive, handcrafted creations designed to inspire and empower chefs worldwide.
Kontaktoplysninger
Daybrook Business Center , NG5 6AT, Nottingham , Storbritannien
- 07402921100
- Info@jayger.co.uk
- jayger.co.uk
4,4
Fremragende
90 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 75 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Be very wary - false advertising
1.Paid for engraved knives.
2. Sent the knives to me by royal pi mail without any engraving, even though I received a email confirming they would not do this and confirmed wording.
3.tried to gaslight me by saying I did not send inscription in time and any personal response I had received was 'auto generated'
4. Finally apologised and asked me to send knives back by evri and they would refund me and resend knives with inscription. BUT..
5. THEY DON'T HAVE A CONTRACT WITH EVRI AS A RETAILOR
6. I pointed this out.. Their last email said " we've done everything we can to resolve it'
7 I asked 4 Times for a prepaid form to be sent so I could send the knives back but realise they couldnt do this as they are not a retailer for EVRI
8. Hands down the the worst company I've ever used. False advertising and gaslighters.
12. februar 2026
Besvarelse fra Jayger
Thank you for your feedback. We sincerely apologize for the frustration caused by the issues with your engraving and the return process.
Our goal is always to deliver exactly what our customers envision. In this instance, the inscription requested exceeded the character limit for the specific blade design. We reached out to suggest a shortened version to ensure a high-quality finish, but as we did not receive a timely response, the order was dispatched to avoid further delay.
We understand this was not your intended result. To resolve this:
Engraving/Refunds: We do offer a full refund for the engraving service if it cannot be completed for any reason, or a replacement if preferred.
Returns: We apologize for any confusion regarding the courier. We will provide a clear, alternative solution for the return shipping to ensure the knives are sent back to us easily and at no cost to you.
We have not given up on resolving this. Please contact us directly at 0742921100 or info@jayger.co.uk so we can provide a prepaid return method and finalize your refund or replacement immediately.
Best regards,
The Jayger Team
www.jayger.co.uk
The knife if grest but the sheath is…
The knife if grest but the sheath is hopeless. I will have to either buy or get another made.
16. februar 2026
Besvarelse fra Jayger
We are glad to hear you’re happy with the quality of the knife itself, but we are very sorry to hear that the sheath has not met your expectations.
Our leather sheaths are handmade and designed to provide a secure, durable fit, so we are disappointed to learn this one is falling short. We would like the opportunity to make this right—whether that is a replacement or looking into why this specific sheath didn't perform as it should.
Please contact us at info@jayger.co.uk or 0742921100. We want to ensure you have a complete setup that you are 100% happy with.
Best regards,
The Jayger Team
Steak knives - NO DELIVERY or COMMUNICATION
Ordered a set of steak knives. Have followed up to see where the delivery is and no response from 2x emails and multiple attempts to call the number that goes straight to voicemail. Not sure I trust these guys and running out of time to get them for my event now (2 days time). I will be taking this up with my bank to seek a refund as they can't be bothered to respond to me.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Jayger
Thank you for your feedback. We are glad to hear that the steak knives have now arrived and that you are happy with the quality!
Please accept our apologies for the frustration regarding the delivery timeline. As a responsible retailer, we are legally required to complete a mandatory age verification for all bladed items before they can be dispatched. We attempted to reach out via email and WhatsApp to complete this step, and the delay in dispatch was solely to ensure we remained compliant with these safety regulations.
We understand the stress of a looming deadline for your event, and we appreciate your patience while we fulfilled these requirements. Now that the knives are with you, we hope they make a great addition to your table.
If you have any further questions or need assistance with the bank regarding your initial inquiry, please feel free to contact us directly at info@jayger.co.uk.
Best regards,
The Jayger Team
www.jayger.co.uk
Kinfe black
very happy with the product exactly what i order and arrived in very support packaging and driller in good time
24. januar 2026
Is Jayger still operational?
On 31st January, I placed an order on Jayger's website for an engraved knife and sheaf. (Order # 1160)
Confirmation was immediate, by email.
According to their terms, delivery is 5-6 working days, yet I have not received a single update since I placed my order.
Yesterday morning, I emailed Jayger, using their admin email address to request an update.
This morning, I telephoned their contact number of +447402921100, and left a voicemail, asking for an update.
I am still awaiting a response.
Customer service is non existent, leaving me frustrated and suspicious. Despite the excellent reviews posted here, I am beginning to wonder whether Jayger is legitimate.
I've clicked on the order confirmation email link, to view any order updates, and the only information displayed is the confirmation of my order, the cost, and the delivery address.
If Jayger doesn't reply by Monday, I will be contacting my bank for an investigation, and demand a refund.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Jayger
We sincerely apologize for the frustration and the lack of communication you’ve experienced. We can assure you that Jayger is fully operational and legitimate, but we clearly failed to provide the timely updates you expected.
The delay in your order is due to a mandatory age verification process required by law for the sale of bladed items. We cannot legally dispatch an order until this verification is complete. We reached out via email to request this information, but it appears there may have been a breakdown in communication or a technical issue preventing our messages from reaching you.
Custom Knife
I ordered a custom knife from Jayger and honestly the outcome was far better than I imagined. Long, thick and with plenty of heft to it without being cumbersome.
I almost don't want to use it for its intended purpose in my garden it's that beautiful.
28. januar 2026
Uopfordret anmeldelse
I have not received my order.
6. november 2025
Besvarelse fra Jayger
We are very sorry to hear that your order hasn't arrived as expected. We understand how frustrating it is to wait for a delivery, and we want to resolve this for you immediately.
Please be assured that every order we ship is sent via tracked post. If an item is confirmed as lost or not delivered, we will send a replacement out to you right away.
To help us investigate, please contact us directly at info@jayger.co.uk or call 0742921100 with your order number. We will track the parcel down and ensure you receive your items as quickly as possible.
Best regards,
The Jayger Team
www.jayger.co.uk
Turn around on my order was very quick
Turn around on my order was very quick, I absolutely love my knife , it’s so good looking, the plain oak handle really sets off the Damascus steel, very pleased
6. januar 2026
Chose small billhook for a hedge-laying…
Chose small billhook for a hedge-laying project - a little light perhaps but sharp, kept its edge and beautifully made.... great for tight corners. Am ordering up the larger model for next stretch of hedge. Prompt delivery, quick ID process, good service, great product.
12. december 2025
Great service
Great service, fast response to any queries .
Excellent products and more than fair prices.
I just can’t fault Jayger.
28. oktober 2025
Besvarelse fra Jayger
Thank you for your excellent feedback. We’re delighted our service, products, and pricing met your expectations. We truly appreciate your trust in Jayger.
Besvarelse fra Jayger
Thank you so much for your feedback! We’re thrilled to hear you were pleased with our service and fast delivery. Your support means a lot to us!
A great kitchen knife blank
A great kitchen knife blank, worth the wait. I'm looking forward to carving a handle for it over winter. Thank you
3. oktober 2025
Besvarelse fra Jayger
Thank you so much for your thoughtful review! We’re delighted you’re pleased with the knife blank. Enjoy crafting your handle this winter — we’d love to see the finished piece when it’s done!
Good product at a good price and…
Good product at a good price and communicative staff.
8. oktober 2025
Besvarelse fra Jayger
Thank you for your positive feedback! We're glad to hear you’re pleased with the product, price, and our communication. We truly appreciate your support!
Top quality products
I orderd a sgian dubh Damascus blade and a custom sheath for it when I received the products I was very pleased with the quality of the items I received the Damascus has a beautiful pattern and is top quality craftsmanship it was very sharp right out of the package unlike most sgian dubh blades so I did not have to sharpen it right away which is great for me. Now onto the sheath I can’t find anything bad to say about it it’s very well put together and looks like it will hold up very well with proper care.
17. september 2025
Besvarelse fra Jayger
Thank you for sharing your positive experience. We’re delighted to hear that you’re impressed with the craftsmanship and quality of your Damascus Sgian Dubh and sheath. At Jayger, we take pride in delivering finely made products that combine functionality with traditional design. Your feedback reinforces our commitment to excellence, and we truly appreciate your support.
Fast delivery good communication and…
Fast delivery good communication and great product delivery
22. september 2025
Besvarelse fra Jayger
Thank you for your positive feedback! We’re glad to know you were happy with the fast delivery, good communication, and the quality of the product. We truly appreciate your support!
Great customer service
Great customer service, timing was perfect and ace was in great condition
18. september 2025
Besvarelse fra Jayger
Thank you for your kind words! We’re so pleased to hear you had a great experience with our customer service and that the axe arrived in perfect condition and on time. Your feedback is greatly appreciated!
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