Recently bought an engagement ring for my partner, and the experience was amazing from start to finish - both in-store and online. A special thank you to Zoe for all her help.
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Se, hvad kunderne siger
I recently bought a luxury watch from James Porter & Son online, having dealt mainly with Claire, with helpful input from Laura and Stuart as well. The price was excellent, the watch was disp... Se mere
Virksomheden har svaret
My now-fiancée and I first visited James Porter & Sons in January, and met with Molly Maciver who shone light on every aspect of designing our ring together. From the daft questions to the hyper-spe... Se mere
Virksomheden har svaret
We bought my engagement ring and our wedding rings from James Porter and the ladies in the shop made both experiences so special. So attentive and listened exactly to what we liked and showed us all t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
James Porter & Son is a family-owned jewellery and watch specialist with three dedicated boutiques located in Glasgow's world-famous Argyll Arcade. Founded over 160 years ago, it is one of Scotland's oldest businesses and is now in its 5th generation with great-great-grandson Simon Porter at the helm. With a rich heritage spanning over a century, this independent establishment has built an unshakeable reputation as one of Scotland's premier destinations for diamond engagement and wedding rings, high-end jewellery, and luxury timepieces. The name James Porter & Son is synonymous with quality, trust, and impeccable craftsmanship. Beyond the glittering displays, what truly sets James Porter & Son apart is their unwavering commitment to customer service. Knowledgeable and friendly staff offer personalised consultations – in-store and online – guiding clients through the process of selecting or even crafting the perfect piece for any occasion, be it an engagement, anniversary, or a gift to mark a significant milestone. With a premier e-commerce platform, James Porter & Son offers a seamless and intuitive online shopping experience with stringent security measures guaranteeing safe transactions and backed by a dedicated customer support team, ensuring timely deliveries and hassle-free returns. Situated in the bustling metropolis of Glasgow, yet offering an oasis of luxury and serenity, James Porter & Son is not merely a store—it is an experience.
Kontaktoplysninger
24-26 Argyll Arcade, G2 8BA, Glasgow, Storbritannien
- 01412215855
- info@james-porter.co.uk
- james-porter.co.uk
4,9
Fremragende
562 anmeldelser
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Easy online transaction.Next day first…
Easy online transaction.Next day first class postage.5 star service.
5. november 2025
Besvarelse fra James Porter & Son
Thank you Peter! We hope we can assist again in the future :)
Great service as always from one of the…
Great service as always from one of the UKs best watch shops
4. november 2025
Besvarelse fra James Porter & Son
Thank you for the lovely review Ian! :)
Quick service and deliveryb
Quick service and delivery, package up lovely to defo use again
3. november 2025
Besvarelse fra James Porter & Son
Thank you Nicky! Hope we can assist again in the future :)
Engagement Ring
My partner and I visited James Porter & Son today and we were served by the most helpful, patient and lovely Sarah Gillan. We spoke at length about what engagement ring I wanted and we found the perfect one. She took time to explain the GIA certification, the scaling of cuts and qualities. We both thoroughly enjoyed our experience and did not feel pressured one bit. Thank you again.
1. november 2025
Uopfordret anmeldelse
Besvarelse fra James Porter & Son
Thank you for your lovely feedback :) we are so glad Sarah was able to help you find your perfect ring!
Besvarelse fra James Porter & Son
Thank you for the review Lee! glad we were able to help :)
Great service
Excellent service via e-mail, very helpful indeed. Received the watch the next day, beautifully packaged. Pleasure to deal with.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra James Porter & Son
Thank you for the feedback Mark! Glad we were able to help and hope you will shop with us again in the future :)
Professional courteous service
Professional courteous service, consistently excellent and trustworthy.
Happy to recommend to anyone.
8. oktober 2025
Besvarelse fra James Porter & Son
Thank you for this lovely review. Happy we could help and hope to do so again in the future :)
Great company good Comms.
25. september 2025
Besvarelse fra James Porter & Son
Thank you Darren! Hope we can assist again in the future :)
Pleasant Experience.
Pleasant and relaxed collection of new watch.
Laura was charming and informative and made the collection a pleasant experience.
2. oktober 2025
Besvarelse fra James Porter & Son
Thank you David! Your feedback means a lot to us :)
Fantastic experience
Fantastic experience. Purchased an item online, got it delivered the next day. Item was obviously handled with great care and in perfect condition. Would purchase from James Porter & Son again.
12. september 2025
Besvarelse fra James Porter & Son
Thank you Damien! Glad we could help and hope we can do so again in the future :)
Great quality and choice plus prompt delivery
Great choice of watches and as I was buying for a gift needed it delivered on time.
10. september 2025
Besvarelse fra James Porter & Son
Thank you for taking this time to leave us this review! We hope we can assist again in the future :)
Besvarelse fra James Porter & Son
Thank you for the review Andrew! Glad we could help :)
You're always asking if you can trust…
You're always asking if you can trust the people helping you to get you the best product at the best price. I can honestly say that I left James Porter & Sons with the best product I could have afforded at the best price they could have sold it to me. The staff were friendly(especially Laura!), the experience was straightforward, and the service was extremely efficient and customer-orientated. I cannot recommend them enough as a jewellers you can genuinely trust.
23. august 2025
Uopfordret anmeldelse
Besvarelse fra James Porter & Son
Thank you for this lovely review. We are so happy we were able to help and we hope to see you in store again in the future :)
What amazing service from Molly..
What amazing service from Molly... Even though I didn't know what I was looking for other than a special birthday gift!
Molly listened to my description of my wife's likes / dislikes made a few suggestions, was respectful when I dismissed some and used that to refine her offerings leading to the purchase of a gift that my wife absolutely loved.
It was such a pleasant experience (all be it my wallet is a tad lighter) and I would not hesitate to recommend anyone to call on her assistance.
5. september 2025
Uopfordret anmeldelse
Besvarelse fra James Porter & Son
Thank you for taking the time out to leave this lovely review! We are so glad you are happy with the service received in store and we hope to assist you again in the future! :)
Genuine care, passion, quality and value
Thank you so much to Jacqueline and the team at James Porter & Son! They saved the day when Chisholm Hunter completely let me down! It is wonderful to see such genuine care, passion, quality, value for money, amazing customer service and results!! We had what was needed on time for someone very special to share (now passed). I cannot thank them enough.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra James Porter & Son
Thank you for this lovely review and for the flowers! :) We are so happy we were able to help with your order and we look forward to seeing you again in the future!
Great experience.
Very prompt delivery and the warranty card was forwarded as soon as I requested it. I will be keeping my eye on sale pieces for sure. A very positive experience with James Porter & Son. Recommended.
20. august 2025
Besvarelse fra James Porter & Son
Thank you for the lovely review :) We look forward to helping you again in the future!
Engagement ring experience
I recently bought my girlfriend an engagement ring, and unfortunately the experience wasn’t what I had hoped for. When I first picked the ring, I noticed it was scratched. I mentioned this to the woman who helped me, and she assured me it would be resolved once the ring was resized. Thankfully, the scratch was removed after resizing.
However, the service itself afterwards left me disappointed. Once I had propossed we called ahead to book the resizing ( one week after our proposal) we were advised over the phone to leave the car and make a day of it as they would offer a small celebration and offer drinks in the shop for our special day, this gave the impression the process would take some time. Instead, when we arrived at the jewellers, we were in and out within 5 minutes with no drinks or celebrations offered. During this time, the employee showed little compassion for our propsoal and offered no real reassurance when I raised concerns about the scratch on the ring. The employee didn’t explain the process and didn’t seem to offer any empathy towards our concerns because the ring had already been purchased. For such an important purchase, I expected a more supportive and reassuring experience.
Overall, while the ring itself turned out fine in the end, the customer service fell way short of what I was expecting, especially considering the amount of money spent on something as meaningful as an engagement ring.
Would not reccomend.
2. august 2025
Uopfordret anmeldelse
Besvarelse fra James Porter & Son
Thank you for taking the time to share your experience with us, and please accept our sincere apologies that your visit did not feel as special as it should have. An engagement ring is one of the most meaningful purchases you can make, and we are truly sorry to hear that you felt let down by the service you received.
The member of staff who assisted you believed she had reassured you about the quality of the ring and was under the impression you left happy with it once the scratch was resolved. On the day of your resizing appointment, we understand things felt rushed. Unfortunately, as your appointment ran later than planned and you were keen to have the ring back the same day, our team had to move the process along quickly to ensure it met the workshop cut-off. That said, we completely appreciate that this meant you didn’t receive the level of care and celebration you were rightly expecting — and for that, we are truly sorry.
We never want any of our customers to feel unsupported, especially at such a significant moment. Your feedback will be shared with our team so we can make sure future couples always feel celebrated, reassured, and cared for, no matter the circumstances.
We’re pleased the ring itself is now perfect for you, and we will be using your feedback to make sure future customers always feel fully supported and reassured.
Careful service
Fast, efficient, careful and professional. My watch was less than £200 bought online but they made it feel like I’d spent £1000. 100% recommend these guys.
20. august 2025
Besvarelse fra James Porter & Son
Thank you so much for taking the time to share your feedback. We believe that every watch, no matter the price, deserves the same level of care and attention, so it’s wonderful to hear that this came across in your experience with us. We’re delighted you felt looked after and truly appreciate your recommendation. We look forward to welcoming you back again in the future!
Great communication
Great communication, beautifully packaged and prompt delivery. Would definitely buy from them again.
8. august 2025
Besvarelse fra James Porter & Son
Thank you for this lovely review! Glad we could help and hope we can do so again in the future! :)
Couldn’t be happier with the watch I…
Couldn’t be happier with the watch I bought. Very good service and follow-up. Highly recommend!
8. august 2025
Uopfordret anmeldelse
Besvarelse fra James Porter & Son
Thank you so much for this lovely review. Glad we were able to help and lovely to hear you are happy with the service :)
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