Japan Airlines Anmeldelser 119

I have tickets for 1 month and there have already been 4 changes. Change of flight time to Tokyo, then from Tokyo, then change of seats so we don't even sit together and finally change of departure day!!! Horrible company!!!

Worst company I ever flew with.
We were a family of four and they put us apart in the airplane in a 15 hours flight !!!!!!
And we were left hungry!!

This is a very disappointing negative experience with Japanese Airlines (JAL) Manager “Kobayashi” at the Narita Airport Departure Terminal.  Think twice before considering flying with JAL due to their leadership. Imagine being a foreign passenger flying back from Bangkok to the US.  The Bangkok to Tokyo flight is an overnight flight and you arrive at the Haneda(HND) Airport in Tokyo around 6am; go through Customs and retrieve your checked baggage and then travel via Bus while lugging this already checked baggage over1.5 hours to the Narita (NRT) Airport. Upon arriving at NRT Airport, the JAL kiosks will not allow you to check in and state “see attendant.”  After tracking down a JAL representative, she rips off your JAL baggage tag and tells you to go to the JAL Desk.  After waiting at the line for the JAL desk, she then re-appears as you are trying to explain the situation to a different JAL representative.  They both then escort you to a different JAL desk where they eventually call Manager “Kobayashi” while they speak presumably in Japanese saying things you do not understand.  You are extremely tired and want to get the bag checked in so you can sleep for a few hours at a nearby hotel before your flight departs at 6pm for the US.  Finally, Manager “Kobayashi” is able to get a Boarding Pass printed for you but asks if you had inserted anything new into your checked bag because it is now 3.6kg overweight despite it not being considered overweight when you checked in for the trip in Bangkok with JAL.  When you ask Manager “Kobayashi” if he can just let the bag through, he states that the extra 3.6kg weight of the bag can cause an uneven balance of weight on the plane and is supposedly not safe for the plane;  but then he states that if you pay a significant amount of money, he can let that same bag through.  Basically, if you pay a significant amount of money they would disregard this supposed safety hazard but they would not disregard the supposed safety hazard for free. As a premium economy passenger, you are allowed 2 free checked bags but this is the only bag you are checking in. “Kobayashi” again asks you to pay the money but you refuse and remove 3jeans, 2 shirts and a toiletry bag and place them into a plastic bag (see pictures) which you then carry.  JAL and Manager “Kobayashi” displayed extremely poor customer service; despite their errors, they refused to do the right thing in Tokyo.  It is funny that they try to charge you extra money when they screwed up. At the NRT Sakura Lounge, you insert your laptop bag and this plastic bag into one of the storage lockers but it will not open as instructed when you are trying to walk to the terminal for boarding your flight.  The lounge representatives are very concerned and eventually able to get the locker open but your boarding is delayed (see videos). I guess the bright side is that at least JAL didn’t try to charge you money for this screw up as well.

The JAL San Diego team provided excellent servicing. The agents were mindful of our needs, as we had difficulty with the payment page for reservation at the JAL website. Agent Ms. S. Hamano showed great patience as we described our family urgency and was able to assist with securing flights. She was very thorough with dates, pricing and seats for two reservations. Ms. Hamano exhibited truly exceptional servicing. I definitely recommend Jal for international travel needs!

We had booked the ticket from Bangalore, Karnataka, India to Seattle. Travel agent recommended for 2 stop over. Booking ref. 2VMBSV and flight nos. JL754 & JL7018. flight was from Bangalore to Japan, Japan to LA and LA to Seattle. Bangalore to Japan (Namita air port) was good. In Namita airport, there was no one to guide and to issue temp. Visa. Took 3 hrs. to catch flight from Japan to LA, we had to go to Haneda air port (about 1hr.40min.) No body could communicate properly. Flight got missed by 20 min. Alternate arrangements were not made or they were not bothered to know the delay at Namita air port due to lack of information. Even in Bangalore JAL Counter, we were misled about the time from Namita to Haneda. Language issue, lack of co-operation resulted in severe mental tension. Amount demanded for next flight was $3800/- per person. Finally, we had to book 2 tickets in Delta Airways, which was cheap and good, also direct to Seattle.
My sincere advice is NOT TO GO BY JAL WITH 2 STOP OVER. Our return ticket which was on 31st October, got cancelled without refund. THIS IS BEYOND HOPELESS. Think about ladies travelling in such conditions. Their life will be measurable.

I bought a full price flight ticket from Dublin to Osaka in March to fly in November. I bought the ticket with a passport that was about to expire, so when I tried to update it only, I couldn't access my reservation online. -1 point.
Then, I called to update my passport and I heard my flight was cancelled and I was given only horrible options that increased my connections. No apologies, no compensation, just replacing my choice with a bad one. - 2 points. I was running late to an appointment so I accepted.
Then I checked the website and I found out there were better options, they were just not told to me. - 1 point.
I got an email to accept the changes, and I denied because I wasn't happy about it, and of course I couldn't change through the website. - 1 point.
I called and I was being hung up. I managed to call another day. I asked to switch both flights. I was told the first was changed but the second would cost, which I only have to change because the flight was cancelled. I asked how much, the agent said they didn't know. - 1 point.
Then, after a whole day of waiting to get a calculation, I wanted to pay but I couldn't, only the next day. -1 point.
The following day, the price changed from €231,72 to €304,99 with no apologies, no compensation, just ''I miscalculated''. Just the choice: if you want a better option than the one that was cancelled, pay the price. - 5 points.
I told the agent to pass on to her superiors how I felt about all that, her response was ''thank you for your understanding''. I don't want a thank you, I want action, solutions.
And now that I got the ticket, the Tokyo to Osaka wasn't changed, and the total amount on the receipt is €124,99. - 3 points.
-15 points and I didn't even board the flight. This is an absolute joke, I'm being disrespected and taken advantage of.

We booked through BA to Tokyo hotel and flights ,
BA as normal we could choose our seats , and upgrade if we wanted to ,
We had the dream liner , brilliant seats ,
Staff were so good and food and drink plentiful, cans of cold coke, wine beer ect , then our snacks and breakfast and dinner ,
Now on to JAL 🙁
First of all we could not book our seats online they were allocated to us over phone , my husband is over 6 foot we wanted to get extra leg room , we rang we asked at desk on way home , no sorry we can’t , no seats available ,
well when we got on plane there was loads of extra leg room seats left , absolutely fuming , then the food and drink was awful compared to Cathy pacific , and BA , warm coke ,hardly any snacks and when u asked for a drink the staff looked like you swore at them ,
I will never fly with JAL again it’s a shame I had high hopes for the airline.

4 heure de retard , nous avons perdu 1 après-midi d’excursion et transports que nous avons dû prendre à notre charge .
Aucunes prise en charge.
Après plusieurs relances par mail , aucun retour ….
Service à l’aéroport pour essayé de trouver un compromis aucun , personnel de l’accueil qui n’est pas professionnel .

Je déconseille cette compagnie qui ne savent pas assurer un SAV

We were due to fly back from Japan on 21/06/23 with BA. British Airways unexpectedly cancelled our flights the morning before departure. It took an entire day trying to contact British Airways without success & the rebooking facility on their website was failing with an ambiguous message. After multiple failed attempts to contact them, including asking my wife to contact them in from the UK, we headed to Haneda airport to attempt to speak to someone there.

On arrival we found out that the BA desk was closed so we spoke to the Japan Airlines ticketing desk since the alternate flight we wanted was with them.

The Japan Airline staff went above & beyond. They were kind, professional & courteous. They allowed us to use their phone & gave us a direct contact number for BA as the number BA had provided us with was not working.

After approximately 45 minutes of dealing with BA's unprofessional customer service who were laughing in the background of the calls & cut us off twice, we were able to get the flights rearranged with Japan Airlines.

The Japan Airlines staff got us booked on & checked in quickly, also giving us access to their excellent lounge facilities which I did not expect. They demonstrated absolute professionalism throughout, the polar opposite to our experience with British Airways. I would wholeheartedly recommend Japan Airlines based on this experience.

We boarded JAL from Syd-Tokyo-London. I have nothing but high praises for the impeccable customer service. It was a long flight. The attendants' willingness to genuinely serve is out of this world. We've flown major airlines on long hauls as well but nothing compares with JAL. The attendants are always polite, smiling and very nice. They made us feel welcomed and valued. The food was just superb. They served healthy and well-balanced meal. You feel full but not bloated. JAL is now our favourite airline. I have recommended it to all my friends and family.

JAL is one of the best because of its service, comfort, and food. Once I rode JL26 and JL29 and their service was great with remote control to control the screen unlike Cathay.

abominable service de réservation en ligne

Spent nearly 2300 only to find out that the layover is at a different airport so I tried to cancel and only got 800 of it back ( all this was done in a few hours). I also tried calling the phone number and nobody answered even after 40 minutes.

Following day I called and finally got someone to answer. I wasn’t feeling well and the lady on the phone helped me out fairly quickly after she found out what happened. Thank you so much for your help!!

I've been on at least 10 different airlines for international Business Class flights. Japan Airlines is the worst.

1. The seats are narrow...it's like being in a coffin. s

2. There is NO storage space...literally no place to store personal items. Not even room to put a pencil.

3. The food is poor on the plane.

4. the Business Class lounge at Narita is laughable. Horrific food, doled out in tiny quantities. As peaceful as a train station.

5. The check in staff at Narita speak next to no English. As if all their clients are from Japan! Nobody speaks Japanase other than Japanese people, everyone else communicates in their own language, or ENGLISH. How can JAL not hire English speakers?

Overall, my worst Business Class experience by FAR.

What a great Airline! We flew Boston-Narita-Itami and returned Narita to Boston. All of the Japan Airlines staff that we encountered did a great job but the staff at Boston airport were so helpful and accommodating. Many thanks to Mariko in Boston for all of her help. It was cherry blossom season and they were busy but always smiling and happy to assist.

I booked my ticket via Cheapoair. I need a spelling correction. Japan Airlines do not approve changes based on my ticket restriction. Cheapoair add notes so I can board. Japan Airlines customer care is rude and advised me to cancel the other three tickets, I will not be able to board. I have to purchase a new ticket with a refund of $100 to maintain the remaining ticket or I will end up paying for all the tickets again. This is ridiculous. Please do not purchase Japanese Airlines. The worst policies and never help customers fairly.

Extremely happy with the service. Polite and very professional cabin crews.

We travelled as a family of 5 from London to Tokyo with three kids under five years old. We purchased an extra premium economy seat for our 1 year old as we were told we could strap her into a car seat on top of the premium econ seat. Just prior to boarding they confiscated our car seat as they were unsure of the regulations (turned out they were incorrect) and offered no solution for our 1 year old but to carry her on our lap. At one stage they said just put her in the seat asleep and strap the belt on. The belt did not fit and she fell down and banged her head. We asked if we could trade our 2 premium economy seats for 1 bassinet seat in any class (economy, premium, business). They refused to do this even though there were available seats as they said it would disrupt the passengers who paid extra for these front row seats (none of them had kids). It was very ironic given we paid a lot more for a premium economy seat that we could not use. I wrote a few letters of complaint to their complaints department. It has been 3 months and quite a few follow ups and I have not had one singe reply

Please improve services and flight connections

DO NOT take Japan Airlines. They changed my flight from April 10 to April 11. They sold my ticket out to groups? Make more Money? Their statement says"JAL IS COMMITTED TO PROVIDING SERVICE THAT MEETS OUR CUSTOMER'S HIGHEST EXPECTATIONS." That is a total LIE. I am traveling with my sisters and I will be left behind in Osaka since Japan Airlines stick me. Also they left on final destination flight connection flight on April 10. Do I jump in a time capsule and take by final destination flight. How stupid can an airline be?#*@&!