Order a pair of track bottoms from the website for £50, only to receive the track bottoms with a 50% off label and £25 price tag attached. Completely ripped off. Ever since sports direct / frasers gr... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent experience with Jack White customer service. Thank you Wenzile, you were an absolute star getting sorted Evri’s loss in transit of my order and getting a new one shipped! Even if Evri’s ‘ne... Se mere
We saw a Jack Wills hoody jacket in their shop in Street but they didn’t have one that just had the logo on it so we ordered direct online. Website was easy to use as well as ordering. Quick confirmat... Se mere
Hello, I received my order and I’m very disappointed. Unfortunately, the anti-theft security tag was left attached to the hoodie. Could you please advise how this can be resolved as soon as possibl... Se mere
Virksomhedsoplysninger
Om Jack Wills
Skrevet af virksomheden
Customer Service Opening Hours
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All Times are GMT)
Contact us via Customer CareKontaktoplysninger
Unit A, Brook Park East, Meadow Lane, NG20 8RY, Shirebrook, Storbritannien
- jackwills.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great product but when they arrived…
Great product but when they arrived they had labels on showing they were on sale at half the price I paid online. Very unhappy.
Untrustworthy Fraser Group as usual
Order a pair of track bottoms from the website for £50, only to receive the track bottoms with a 50% off label and £25 price tag attached. Completely ripped off.
Ever since sports direct / frasers group took over jack wills, like with anything sports direct touch, it's scam after scam
Awful quality
The t-shirt are really poor quality. The shape is off with narrow shoulders and large belly. The stitching along the top of the shoulders has been badly crafted. Very disappointing. Don't waste your money as many other brands have better t-shirts for much less money. I stupidly cut the price tags off so now stuck with unwanted products. I won't shop there again unfortunately.
Overcharged
My order arrived in a box with a 'sale' sticker on it. My purchase had been marked down to £40 but I have been charged £56.99.
There is literally no way to contact the company directly to discuss this.
Good quality items and swift delivery
Good quality items and swift delivery
Had the Khaki Cargo Shorts for a few…
Had the Khaki Cargo Shorts for a few years now and loved them, so ordered two more in different colours!
Charged Full Price For A Discounted Item
Parcel arrived (inside a shipping bag) with actual product packaging indicating it had been previously torn open and had attached a significantly discounted price tag (70% off), Customer services said we had paid the correct price, yet shipped this with the revised price and packaging potentially a return or shop displayed item
Over-charged, full price for a discounted item
I recently purchased a pair of jeans for my daughter, paying £60 plus £7.99 for 48 hour delivery. On receiving the jeans, I noticed that they had a price label of £30. I am unimpressed, to say the least but, as they were a birthday gift, did not feel that I could do much about it.
Bought an e voucher
Bought an e voucher, not received it. Have email asking where it is, had no reply.
Excellent experience with Jack White…
Excellent experience with Jack White customer service. Thank you Wenzile, you were an absolute star getting sorted Evri’s loss in transit of my order and getting a new one shipped! Even if Evri’s ‘next day service’ then took 3 days. 5 stars for Jack White. Zero stars for Evri.
Purchased a pair of mens sliders in…
Purchased a pair of mens sliders in blue, only worn a handful of times yet the rubber has got so flexible that they catch on anything, I tripped over on a small step and twisted my ankle, I've never done that with any other footwear, don't buy this product they're dangerous
Fabric is falling apart
I got a sweater 50% nylon 50% wool two months ago, used few times and the material is falling apart, specially on the areas with more friction that is full of big fabric balls that just come out while using. I've never seen it like this with any fabric.
Fast and stable courier
Fast and stable courier. It can consider to provide global shipping.
Customers services agent was brilliant
Customers services agent was brilliant, sorted out my error and then reordered and goods arrived promptly. Excellent shorts and great customer service. Thank you.
Fantastic service and on the ball
I ordered a pair of boat deck shoes…
I ordered a pair of boat deck shoes online and the whole process was very easy. The company kept me informed all the way from start to finish.
I am very pleased with the shoes, thank you.
Like the quality of the clothes don’t…
Like the quality of the clothes don’t like that you have to pay delivery on orders over £40 and even to be delivered in store or to a pick up point!!
Goods met website description & prompt delivery
Goods met website description. Delivery was a week earlier than indicated & within 7 days of the order to Poland.
The parcel was not delivered to the…
The parcel was not delivered to the stated address. The photo taken of delivery site was not specific to the parcel, but a pile of other deliveries at the site! Dishonest
Delivery charge
Clothing spot on, quick delivery, only one negative, my order was over £100 and no free delivery?
Dette er Trustpilot
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