jacksons-law.com Anmeldelser 

39
TrustScore 4 ud af 5

4,0

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We used Jacksons Law to do all the conveyancing when we recently sold our home and to purchase our new property. Service was outstanding. Ramsha handled the sale of our former property, whilst Stepha... Se mere

Bedømt til 1 ud af 5 stjerner

They were dealing with my divorce,then with only two weeks notice they said they where no longer dealing with family law and I had to find an alternative solicitor. Would never trust them again as y... Se mere

Bedømt til 5 ud af 5 stjerner

I’ve recently used Jacksons Law as my conveyancing solicitor when purchasing my first home. Rachael, Scarlett and the team have been amazing throughout. Responses were always super fast, the overall f... Se mere

Bedømt til 5 ud af 5 stjerner

Chose Jacksons for the sale of my deceased sister's home. They were so very helpful from start to finish. Completed everything in a timely manner and we were always able to speak to someone with any q... Se mere

Virksomhedsoplysninger

  1. Advokatfirma

Skrevet af virksomheden

Since 1876, we’ve guided generations of people through business and life - the highs and the lows; the milestones and the challenges. For well over a century, we’ve delivered expert legal services with trust, reliability and care. And it’s a responsibility we’re proud to continue for generations to come. Our depth of expertise covers a wide range of specialisms, bringing clarity and simplicity to every circumstance. And our guidance, understanding and caring approach means you’re heard, supported and empowered when it matters most. Grounded in collaboration, we listen to your point of view and understand each situation you face. Only then do we advise in a way that’s clear and personal—allowing confident decision-making that’s best for today, and the future. And there’s a reason we’ve stood the test of time: we’re always looking forward. Whether it be new ways to work, new services to deliver or new technologies to embrace. As the world changes around us, we’re constantly striving to be better for our clients, our people and our community. Taking care.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

39 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,0

Alle anmeldelser

(39)

15 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Jacksons law firm

Jacksons law firm, Victoria Blackham & Millé sorted all the paperwork and everything required for buying our house. They were recommended by Miller homes. The legal completion process was fast and timely, they are professional and communicate every at every step. Thank you very much.

15. marts 2024
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Bedømt til 5 ud af 5 stjerner

Easy process for house purchase

Easy process for house purchase, great communication, no issues whatsoever. Highly recommend.

8. januar 2024
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Besvarelse fra jacksons-law.com

We are very pleased to hear that you had a good experience working with us for your house purchase. Thank you for taking the time out to leave us a review.

Bedømt til 1 ud af 5 stjerner

The most excruciating and long conveyance process ever!

We bought a new build house with Taylor Wimpey using their part exchange scheme. They recommended us to use the conveyancy services of Jacksons Law firm because apparently they are familiar with them and would make the conveyancy process faster and smoother, especially because Taylor Wimpey expects to exchange contracts within a period of eight weeks after reserving the property. How wrong they were, Jacksons made the whole process so difficult and so slow because too many people were involved and they clearly have serious communucation issues. After three months of making the reservation there were no signs of having the exchange of contracts and becaus of this they told us that exchange and completion had to be done at the same time. We finally completed after six months and two weeks of an excruciating conveyancy process. It had a delay of 100% that the average conveyancy time takes. Because Taylor WImpey know all the stress and inconvenence they caused us they have removed them from their panel and not recommend them any new potential buyers. They really let us down, they caused us so much stress and replace the feeling of joy we were suppose to have when we finally receive our keys for one of just relief that it was over. I would not recommend Jacksons to anyone. Avoid them if you can.

8. december 2023
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Besvarelse fra jacksons-law.com

Thank you for your review, and we are sorry to hear you are unhappy with the service you have received.

We have briefly looked into your transaction and note that the new build purchase matter was ready to complete within 4 weeks of instructions being received. The main delay appears to have been on your part-exchange matter, which was more complex than a standard sale property, involving various documents to be entered into with third parties.

If you would like to discuss this further, or provide more information, please contact the case handler in the first instance, and a full review can then be carried out.

We continue to strive for client satisfaction, for all clients, including any clients introduced by way of Taylor Wimpey, as can be seen by the various positive feedback received for our conveyancing team. We are sorry on this occasion to have not met your expectations.

Bedømt til 5 ud af 5 stjerner

Excellent service

Really pleased with my overall experience with Jackson’s Law. After selling two properties; they could not have been more accommodating and efficient. Would definitely recommend!

26. oktober 2023
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Bedømt til 5 ud af 5 stjerner

We would recommend Jackson’s Law

We were recommended Jackson’s by Esh homes as we were buying a property from them. They have made the process very smooth and easy. Their communication was excellent and I’d like to thank Lindsey and the rest of the team for all their help.

22. september 2023
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Bedømt til 5 ud af 5 stjerner

Buying a house as an expat.

Being 6000 miles away from home means buying a new home can be difficult. But Jacksons made this process so smooth, from having to deal with the time zone differences to the demands of an international mortgage company. Jacksons dealt with this with ease, keeping all stressful things from me.

Personally, I would like to thank David Armitage [apprentice solicitor] and Jonathan Wall [Partner, Head of Residential Property] for just being a pair of superstars.

Don't hesitate to use their professional services - they are awesome.

6. april 2023
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Bedømt til 5 ud af 5 stjerner

Completion of apartment sale

The company was very professional and dealt with all my queries in a prompt manner.
I dealt with various members of the Stockton branch and was very happy with the service that i recieved.
This was the second time i have used Daniel Tumilty and his team and will use them again in the future.

14. februar 2023
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Bedømt til 5 ud af 5 stjerner

Highly recommend!

We (me and my partner) were recommended these by Ashberry Homes when buying our new house. I highly recommended they helped make the process easy and smooth as it could possibly be. Staff were always friendly, approachable and happy to help we got our key today (16.12.2022) and we couldn’t have done without the support and assistance from jacksons law firm :)

16. december 2022
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Bedømt til 1 ud af 5 stjerner

Terrible experience

Terrible experience - I wanted a litigation solicitor to help with a situation where I was hoping to to get my large deposit back from an auction property I had wanted to buy. Through no fault of my own the vendor had dragged the situation passed numerous final dates by not completing her part as set out in the contract.
The letter was written by Jack Farrow, who drafted a very basic letter which missed the key points. I then told him of the edits in the letter and it was still a very unimpressionable letter that I knew would be ineffective to the cause.
I told him I wasn’t happy with the draft and he still wanted to charge £173.40. Now they have applied interest on that letter and demanding £360. There was no attention to my resolve of this already miserable situation. This firm is just interested in making money!

12. august 2022
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Besvarelse fra jacksons-law.com

We are very sorry to hear that you are unhappy with the service you received regarding your dispute. The team identified immediately the difficulty you faced pursuing your claim, and, based on this, we gave you the correct advice. We are more than happy to speak to you further if you so wish. Kind regards, Karen Robinson, Partner and Head of Business Development and Marketing (on behalf of the litigation team)

Bedømt til 1 ud af 5 stjerner

Manners and courtesy cost nothing !

Arriving at Jackson Law, I was shown to a room. Shortly afterwards a young lady entered the room, no introduction, no greeting, just " You're here for an ID check ", followed by " I'll go and photocopy these, I won't be long " . Whoever this young lady was, she really needs to learn some basic manners. I certainly will never use this firm of solicitors and neither would I recommend them.

7. oktober 2022
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Bedømt til 1 ud af 5 stjerner

Probate August 2019-June 2020

I've recently had to contact Jackson's Law Firm who were acting on my behalf to administer my late Mother's estate from August 2019 to June 2020 (it is now May 2022) I have received correspondence from a debt collection agency for non payment of energy bills which were sent to Jacksons in January 2020 while they were dealing with the probate (it is almost 3 years since my Mother's death) Incidentally I've never had to deal with debt collection agencies ever but thanks to Jacksons Law Firm I'm now having to, their excuse is "human error" of solicitor dealing with the estate who no longer works there, conveniently. Considering I paid a lot in fees for probate and am now having to pay bills which were missed I won't be using their services again.

4. maj 2022
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Bedømt til 4 ud af 5 stjerner

Moving House

We used Jackson’s Law to both sell and purchase our existing and new home.

Daniel and his team were assigned to our file. The legal process on our sale was very swiftly completed.

The process on our purchase took a little longer and had a couple of more complications but Daniel was very helpful in explaining everything and what is meant.

I have seen a few reviews on here saying that communication was an issue for people and lack of updates. We did find that it felt like we hadn’t heard anything for a while and what perhaps was a lack of communication but actually in 9 times out of 10, this was actually because there was no updates to be given. This is also explained in the detailed welcome pack when you first engage the company.

The reason I have only given 4 stars rather than 5 was on a couple of occasions, we were asked to provide documentation that was ‘missing’ but we had already provided it along with our initial response to forms/requests that we needed to fill in. Whilst it was a little frustrating, this was the only downside to our experience.

Some months after the sale of our house, the new owner received his deeds which had an issue on them relating to our old mortgage. I contacted our Solictor again, and whilst it wasn’t Jackson’s issues, the matter was resolved within 24 hours thanks to thief intervention.

Overall a good firm who get the job done and are reasonable with their help, comments and fees. Made a stressful experience a little easier!

16. februar 2022
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Bedømt til 5 ud af 5 stjerner

Jacksons law

We used Jacksons law for the sale and purchase of our new home.

Their service was fantastic, communication was great, often answering emails at night or over the weekend, both sets of solicitors kept us well informed over developments.

Highly recommended

19. december 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Poor service

I’m not one for leaving bad reviews as a business shouldn’t be blamed for a bad experience. Sadly my review is a very bad and negative one.

We are first time buyers and luke dealt with our case, luke has very poor communication skills, he lacks the ability to keep you updated on how any of the purchase is progressing, he doesn’t reply to emails, he doesn’t make phone calls and doesn’t take any information you give him on board.

We had to send him help to buy documents multiple times as he claimed he had only received my statement and not my partners, despite the fact they were sent on the same email.

We’ve only spoken to Luke twice over the phone in the 5 month we have been dealing with him, both times we made the call and found it very hard to get through to luke.

We appreciate that our purchase was delayed due to the property not being completed on time which is completely out of Luke’s hands, however once it was completed we had no communication from luke regarding completion. We also have seen that linden homes tried to contact him multiple times to start completion proceedings and he also wouldn’t get back to them either.

On the day of completion it got to 4pm and we still hadn’t heard anything from Jackson’s so we rang luke, we couldn’t get through and got through to a lovely and helpful lady by the name of Tracy. Tracy advised she was sure completion went ahead but will try and contact luke and get him to phone us.

Half an hour later we had a call back from Tracy to advise completion didn’t go ahead due to Luke making an error on the help to buy forms, putting the completion date as 12th instead of the 10th. Luke should have phoned us at the first instance to advise completion has been delayed to keep us updated, but as always we received no update from him.

Tracy advised Luke will chase help to buy to see what can be done and will contact us back. Later we received a call from linden homes asking when we want to go pick up our keys. They advised us we had completed and purchased the property and were shocked to hear no one had contacted us.

To this day we have not received a call, email, text or letter regarding completion or any further update since the call with Tracy. The service we have received from Jackson’s law has been shocking and absolutely disgusting. Buying your first home is supposed to bs a special moment which has been ruined by their service.

The lack of communication from Jackson’s law has been appalling, they have basically completed the purchase, took payment from us and then completed forgot we existed. No confirmation that anything has gone through and no congratulations either.

12. november 2021
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Bedømt til 5 ud af 5 stjerner

Absolutely fantastic service.

Absolutely fantastic service.

Having recently moved home for the first time in 21 years, I'd forgotten how stressful it can be. However, the team at Jacksons, made it so much easier. Very friendly, professional and responded instantly to any queries or requests for support.

We would highly recommend to anyone for any legal services.

7. oktober 2021
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Bedømt til 5 ud af 5 stjerner

Excellent customer service!

We can't recommend Jacksons Law Stockton more highly. We recently used their conveyancing service to secure our dream home and they were fantastic. Kristee Brown and Lucy Dawes went above and beyond to ensure our case was as stress-free and swift as possible whilst paying close attention to every detail during the process and communicating with us throughout. There were no delays, in fact they surprised us over and over with how efficient and speedy they were when we needed them to be. After having negative experiences with other less reliable solicitors, Jacksons underlined how important it is to choose the right conveyancer when buying a house, they are the best of the best and we cant thank them enough.
Alison & Dave Tuckett.

1. august 2021
Uopfordret anmeldelse
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Besvarelse fra jacksons-law.com

Dear Alison and Dave. Thank you for taking the time to leave a review based on your experience of Jacksons. I am delighted that your experience was such a positive one. Please do let me know if we can be of further assistance. I hope that you are very happy in your new home. Kind regards, Karen Robinson, Partner and Head of Business Development.

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