Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
3,2
8 anmeldelser
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The fact that I was so reluctant to order because of all the bad reviews is so sad because I am absolutely in love with the dress! Quick shipping (even sent out a day earlier than their original dispatch date), the dress is stunning and high quality material, exactly how it looks on the photos. The bad reviews seem to be regarding returns but if you read the policy properly it's very clear in my opinion.
Amazing outfit 🤍 Had so many compliments definitely will be purchasing from you again !!!
The shop is denying me my most fundamental right as a consumer here in the UK: exercising my 14-day right to return. And then it tries to denny another right… self expression and informing people THAT IS A SCAM 🤣
I will leave a comment every day if necessary. I have also gathered 3 other people who have been harmed by this scam company. We are quite a few, and we are going to take legal action toward everyone who is supporting THIS HUGE SCAM.
Besvarelse fra Ivyroseuk
Hello Angela
We’re sorry to hear that you feel this way, but we would like to clarify the situation accurately for anyone reading your review.
You were offered a full refund as a even though the item you purchased was marked as final sale. We explained this clearly and promptly in our communication.
We take consumer rights very seriously and always follow UK regulations. We have never denied you the ability to leave a review or “self-express”; we simply responded with the correct information and offered a resolution.
We understand that misunderstandings can happen, and we remain fully transparent. If you would like to complete the refund that was already offered, you are welcome to contact us directly so we can finalise it for you.
Our goal is always to resolve issues fairly and respectfully, and we are happy to assist with the completion of the refund at any time.
Thank you,
Ivy Rose
Terrible customer service! Had to pay £20 for a return! Only give you 3 days from the day you recieve it to return it as well!!!! Otherwise you don’t get a refund.
Terrible brand. Dress was ok. Did not fit so wanted to send it back due to the item during on the sale that it states in the TINNIEST writing you can’t get refund only exchange for a more expensive dress.
Order a set but didn’t receive any tracking or anything from them trying to contact but no response
Bought a stunning dress for the races after weeks of searching . Paid extra to get it as fast as possible. Received the dress and it has a hole in . I’ve tried my best to contact them regarding a replacement or refund and I’m getting no joy at all ! It’s very disappointing as it was £75
None existent customer service .
Would not recommended as your stuck with damaged items and out of pocket
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
