Excellent customer service and prompt response to query. Lovely products. I will be a repeat customer. Good detail on website and lots of choice. Good quality sturdy long lasting garden items
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very happy with the quality of product and speed of delivery. Very well packaged so arrived in perfect condition. Website offers specific and accurate description, including dimensions. Will purchase... Se mere
4 out of 8 plant pots/vases arrived completely broken. Customer service was super helpful and sent out replacements quickly. One of the replacements had a small crack in it, but it was workable. Think... Se mere
Virksomheden har svaret
Over time, I've collected 9 of Ivyline's excellent Ella planters. Builders recently destroyed my garden; even managing to throw away one of the fantastically useful planter water retention inserts.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1976, Ivyline has dedicated itself to making functional products beautiful, bringing elements of luxury to your home and garden. Our ethical product range is designed with love in our UK HQ and comprises everything from fire pits and candles to planters, plant pots and everything in between. We create contemporary accessories for the home and garden. We are experts in trend-led planters, homewares, vases, firepits and more.
Kontaktoplysninger
Ivyline Ltd, CV8 2LG, Kenilworth, Storbritannien
- 02476 339 180
- marketing@ivylinegb.co.uk
- ivylinegb.co.uk
4,6
Fremragende
311 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Ivyline
Hi Lucy,
Thank you so much for leaving us such a great review!
We're so glad to hear that you are loving your new Zendaya - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha
Besvarelse fra Ivyline
Hi Susan,
Thank you so much for leaving us such a great review!
We're so glad to hear that you are happy with your new Mistletoe Wreath - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Thanks,
Martha
Good buying experience, careful packaging
Product arrived in good time, and as a glass component was very well wrapped and protected against damage in transit.
5. januar 2024
Besvarelse fra Ivyline
Hi Gary,
Thank you for taking the time to leave us a positive review!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline - we'd love to see your new Terrariums!
Martha, Ivyline
Besvarelse fra Ivyline
Hi Lynn,
Thank you for leaving us a positive review. We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Besvarelse fra Ivyline
Hi Tricia,
Thank you for leaving us a positive review. We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Swift delivery
Swift delivery , well packaged and great communication . Wonderful product. Thank you
5. januar 2024
Besvarelse fra Ivyline
Hi Jo,
Thank you for leaving us a positive review. We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Besvarelse fra Ivyline
Hi Elaine,
Thank you for taking the time to leave us a positive review! I hope you enjoyed styling your Christmas décor pieces over the festive season!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Martha, Ivyline
Excellent products.
5. januar 2024
Besvarelse fra Ivyline
Hi Suzanne,
Thank you for leaving us a positive review!
Thanks,
Martha, Ivyline
Fantastic personal service
Fantastic personal service. The team couldn’t have been more helpful when I needed to change a delivery address. It was a refreshing change to be able to correspond with a real person! Thank you so much.
4. januar 2024
Besvarelse fra Ivyline
Hi Chris,
Thank you for taking the time to leave us a positive review!
I'm glad to hear that the team were able to assist you with your order, and we hope to see you shopping with us again soon.
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Martha, Ivyline
Bought 2 terrariums unfortunately one…
Bought 2 terrariums unfortunately one was broken when they arrived, Ivyline were excellent when I e mailed and I received a replacement within a couple of days. Definitely worth 5 stars ⭐️
5. januar 2024
Besvarelse fra Ivyline
Hi Marian,
Thank you for taking the time to leave us a positive review!
I'm sorry to hear that one of your items arrived damaged, but I'm glad to hear that the team were able to assist you in getting a replacement.
Don't forget to tag us in your pictures using the hashtag, #MyIvyline - we'd love to see your new Terrariums!
Martha, Ivyline
Besvarelse fra Ivyline
Hi Rose,
Thank you for leaving us a positive review!
Thanks,
Martha, Ivyline
Besvarelse fra Ivyline
Hi Ronald,
Thank you for taking the time to leave us a positive review! I hope you enjoy your new Christmas Tree Skirt for many years to come!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Martha, Ivyline
I bought a tree skirt in the Christmas…
I bought a tree skirt in the Christmas sale. It is worth every penny. Absolutely gorgeous.
4. januar 2024
Besvarelse fra Ivyline
Hi Catherine,
Thank you for taking the time to leave us a positive review! I hope you enjoy your new Christmas Tree Skirt for many years to come!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Martha, Ivyline
Excellent company in every way.
Excellent English company in every way. Products, service provided and communication are first class. All British and I like to support British businesses.
4. januar 2024
Besvarelse fra Ivyline
Hi Matthew,
Thank you for leaving us a positive review - we hope to see you shopping with us again soon!
Martha, Ivyline
Fast delivery and quality products
Fast delivery and quality products. Fragile goods were carefully packaged.
4. januar 2024
Besvarelse fra Ivyline
Hi Susan,
Thank you so much for taking the time to leave us such positive feedback and a 5-star review!
We hope you enjoy styling your new Candle Tray and Christmas décor pieces! Don't forget to tag us in your pictures using the hashtag #MyIvyline!
Martha, Ivyline
Customer Services
The customer services person, Meg, was extremely helpful and communicated with me promptly to satisfactorily resolve an issue that I had experienced with my order.
8. januar 2024
Uopfordret anmeldelse
Besvarelse fra Ivyline
Thank you so much for taking the time to leave us a 5-star review!
I'm so glad that the team were able to assist you, and I have passed your comments over to Meg!
We hope to see you shopping with us again soon!
Martha, Ivyline
lovely and unusual candle holder
lovely and unusual candle holder, swift delivery. i’m thrilled.
21. december 2023
Besvarelse fra Ivyline
Hi Nicola,
Thank you for taking the time to leave us a 5-star review and such positive feedback. I hope you are enjoying your new Rectangle Centrepiece Metal with Magnetic Candle Holders, and hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Excellent product and service. Not so great courier.
Excellent product. Great quality and design. Dispatched promptly. Only given 4 stars as the courier company didn’t attempt to deliver to my address and I was notified to collect from a local post office.
19. december 2023
Besvarelse fra Ivyline
Hi James,
Thank you for your 4-star review and your feedback! I'm glad to hear that you are loving your new Fireside Companion Set!
Unfortunately, the service you receive form the courier is out of our hands, however we appreciate the feedback as we can look into other courier services to improve the experience you have when shopping with us!
We hope to see you shopping with us again soon!
Thanks,
Martha
Took ages for item to arrive and I had…
Took ages for item to arrive and I had to pay £9.99 for the privilege. Item definitely wasn’t worth what I paid for it, poor quality. Have bought hurricane lanterns which were a whole lot cheaper and far better quality.
14. december 2023
Besvarelse fra Ivyline
Hi Sandra,
Thank you for your feedback. I'm sorry to hear that you are not happy with your recent purchase from our website.
As a gesture of goodwill, I have emailed you with a discount code for 10% off your next shop with us.
Please let me know if there's anything else I can do to help.
Thanks,
Martha, Ivyline
Stylish Plant Stand
Great product. Good quality with attractive shape. Perfect for my leafy plant in my recently refurbished hall. Eye catching as you come through the front door.
21. december 2023
Besvarelse fra Ivyline
Hi Jeannie,
Thank you for leaving us a 5-star review!
We hope you are enjoying your new Kensington Metal Planters - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
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