after 12 years. I am done with them. sent me an email that I have tpo pay outstanding balance within 12 h, fair enough, and that I should make the payment via control panel- guess what, they want le... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Same comments than before. The app is too prompt for failure, too many errors especially in the contact center side. UC clients don't have that many issues, but CC clients complain a lot the same issu... Se mere
Intermedia Unite has been an excellent phone system for our small company. Their support team is always responsive, knowledgeable, and consistently helpful if we need help on a rare occasion. The syst... Se mere
Everything is just wow. Humble, Gentle and great representatives they have in their team they let me help out in onboarding process. Made All configurations set up. What a friendly interface I've gott... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Cloudcomputingtjeneste
- Konferenceopkaldstjeneste
- E-mailudbyder
- Telefon- og internettjeneste
- Videokonferencetjeneste
Skrevet af virksomheden
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Kontaktoplysninger
1050 Enterprise Way #200, 94089, Sunnyvale, USA
- 888-471-0831
- sales@intermedia.com
- intermedia.net
4,2
God
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 40 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent product with many…
Excellent product with many integrations; easy to use and set up. A fantastic company to partner with, providing outstanding support and training.
1. marts 2024
Uopfordret anmeldelse
The service representative was charming!
The service representative was sincerely concerned and interested in resolving my issue. Conversational, not cookbook.
16. oktober 2024
Uopfordret anmeldelse
The implementation has been horrible
The implementation has been horrible. I moved from Mitel and the phones at my four businesses have been down for four days and I don't know if they will ever work.
16. september 2024
Uopfordret anmeldelse
Besvarelse fra Intermedia
Hello! We are very sorry to hear you had a poor experience with Intermedia. Please call our support at your earliest convenience or your account manager to get immediate action taken. Our support is available 24/7 on 1-800-379-7729, option 3.
Have been an email client since 2011
Have been an email client since 2011. Tech support is extremely prepared for all issues and knows when to scale to senior techs as needed.
30. juli 2024
Uopfordret anmeldelse
Great experience setting up!
We had a great experience with onboarding/set-up of our Unite service. Carl was amazing and took his time to explain everything and answered all questions with kindness and also made sure we understood the information and system.
3. juli 2024
Uopfordret anmeldelse
Absolutely horrible
Absolutely horrible! They do not rate the one star I was forced to give. I was lied to once the sales person's lips started moving. My phones did not work for nearly two months and I had to do work arounds to make and receive calls. No one knew how to fix the issues I was having even after being escalated to their Extreme Cases Team. After all the issues stemming from their system and tech incompetence they changed me over two hundred dollars in rebate fees. I was told I had to return the equipment, but after asking customer service six times for the information so I could return the equipment, I gave up. Buyer beware! Forked tonged sales, spiderweb of transfers, and empty tunnels or false hope.
15. marts 2024
Uopfordret anmeldelse
Besvarelse fra Intermedia
We are so very sorry for the experience you describe JT! We have requested information through this platform to work with you. Since your profile is just "JT" we would need more information. If you would reply to that request, we would be grateful for the opportunity to work with you and make this right. We value your business and hope we can prove that to you!
Intermedia is superb
Intermedia is superb! In the many years I have been with them, service has never gone down.
Support always solves my problems, quick to answer the call. Smart, articulate reps. Open issues followed up until completed.
29. februar 2024
Uopfordret anmeldelse
Great company & Support!
We're long-time Intermedia customers and don't plan to change. Their support is unparalleled and always fix our issues timely. Great service offerings as well.
1. marts 2024
Uopfordret anmeldelse
Intermedia has a great team of…
Intermedia has a great team of professionals. From the sales team through to the onboarding process, the experience was very positive. They are very professional, courteous, and knowledgeable. And they come up with very creative solutions. Will give 10 stars if I could
8. februar 2024
Uopfordret anmeldelse
The process made it Easy peasy
6. februar 2024
Uopfordret anmeldelse
I appreciated Fardeen's technical…
I appreciated Fardeen's technical expertise, it made the onboarding process smooth and efficient. Fardeen effectively communicated complex technical details in a clear and understandable manner. Even though we encountered a few challenges during the setup, he provided timely and effective solutions. He showed great patience and provided excellent support, especially when addressing my questions and concerns. Overall, the onboarding experience was outstanding.
!! Everyone should learn how onboarding works and provide proper assistance from him.
12. januar 2024
Uopfordret anmeldelse
Problems solved!
We recently had a question on our invoice and called about it. It was a little difficult and the person who took our call was friendly and went to a lot of work trying to find the answer. She eventually found the problem and it was rectified. We were very happy with the outcome and clarification provided. We also like the fact that the service is considerably less than our other phone service provider.
23. oktober 2023
Uopfordret anmeldelse
Serious issues need to be taken seriously
For so many years I was satified with Intermedia exchange service and recently was adding 365. After the recent experience of FRAUD which Intermedia did not take seriously and did not follow up on. I will be cancelling my 365 service and may move my exchange mail as well.
21. november 2023
Uopfordret anmeldelse
Besvarelse fra Intermedia
Hello Mr. Chinman, we sincerely apologize for any frustration that you have experienced and our management team is seriously reviewing this and we will reach out to you to get this resolved to your satisfaction. Thank you for your patience!
We get immediate response and resolution
2. november 2023
Uopfordret anmeldelse
Excellent Support!
Prompt, attentive and responsive service all the way through.
30. oktober 2023
Uopfordret anmeldelse
Tech Support Always Sticks With it Until Solved!!
They always answer their tech support and stay with it until the problem is solved
23. oktober 2023
Uopfordret anmeldelse
We recently moved offices and changed…
We recently moved offices and changed over to a VoIP system. The team at Intermedia made the transition flawless and have answered all our questions and been beyond helpful. The process has been a breeze, from the initial phone call with Zachary to working with Jonathon for onboarding. We are extremely satisfied and would recommend Intermedia to anyone!
25. september 2023
Uopfordret anmeldelse
I am a happy current and satisfied…
I am a happy current and satisfied Intermedia customer. (4 Years) Their best quality above all is the customer service!!! 10 STARS. Bryan, my service specialist was phenomenal. Hands down the best experience I have ever had with calling technical support. Whenever and if Bryan is looking for new employment, I will definitely hiring him to be over the companies minions. I C S
2. oktober 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.