Insightvoice Anmeldelser 2

I’m very disappointed with my experience on Insightvoice. I suddenly lost access to my account and, despite multiple attempts to reset it and reaching out to Matthew directly, I received no meaningful response. I had to keep following up with no resolution or response from Matthew. It has now been over a month, and I still cannot access my account.

It’s incredibly frustrating to see customer service handled so poorly, especially when customers have already paid for services. I expected better communication and support. I hope Insightvoice takes this feedback seriously and improves their customer service process so others don’t have to go through the same experience.

I was super excited when I first bought Insight Voice. I liked that everything was all in one place, not needing to use one app to create, one to repurpose, and one to store the drafts. The prompts helped me create quick videos, and I tested out a bunch of combinations of their blog writing styles to try to find one that suited my purposes. It still sounded very AI-like, and the strict time limit annoyed me occasionally. I also wanted more control over the length of the generated blog post. But I communicated with the company (Matthew Curtis) and they promised to make improvements.

Other things took priority for me, so I didn't return to it for several months. When I came back, it had changed greatly and was focused on automatic posting, something I neither needed nor wanted. I was forced to connect accounts or I could not generate the type of content needed for them. They asked for tons of permissions with those connected accounts, which I was uncomfortable with providing (especially since I didn't intend to use the connection at all). And all previously generated content was now erased from their system - only my prompts and videos remained.

The most egregious issue was the changes to the blog post generator. I had to connect my Wordpress.com account, but it created an error every time I tried to generate content. I reached out again to Matthew Curtis for help (as there were no help options available on the site), and he not only refused to solve my issue (which prevented me from creating ANY blog post content due to their new connection requirement), he grew hostile about my complaints on the changes and eventually stopped replying completely. My polite request about the status of the WordPress error was returned as a blocked email, and even when I reached out via a different email, I got no response.

So there I was, stuck with a product that didn't work at all and a stonewalling company. I did eventually figure out the WordPress connection issue on my own - as I suspected, Insight Voice's developers did the bare minimum for the connection and hadn't considered that bloggers might have multiple WordPress.org sites connected to the same WordPress.com account, and thus the connection didn't know which to connect to. So I solved the issue by creating a new WordPress.com account with only one blog attached.

That let me create blog posts again. But instead of the promised improvements to the blog post generator, Insight Voice actively made it worse. Gone were all the tone section options, like casual, formal, friendly, humorous, educational, etc. It just generated a generic post from my video. I could regenerate it if I didn't like it, but couldn't provide any guidance to improve it.

Also, all of my previous blog post generations were gone, even though Matthew had promised my content would still be there when I connected WordPress. And when I regenerate new blog posts, they erase any previous blog posts in the new system.

The company hasn't made any apparent changes in months, so this appears to be abandonware. The AI output sounds like the earliest ChatGPT outputs, as I can't give any refining suggestions, and whatever basic prompt they use make it sound nothing like me.

Insight Voice = share your insights, we'll make them sound like garbage so you can share them with the world!