Infinity CruisesAnmeldelser 

699
TrustScore 3.5 ud af 5

3,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We booked a Singapore to Japan cruise though Infinity with Bobby Dalal the whole experience was 10/10 at every stage. From the the extra nights and destinations we added on to getting us back home whe... Se mere

Bedømt til 1 ud af 5 stjerner

Had paid a premium for direct/non stop flights to San Diego which worked fine on the outward, but we're inexplicably cancelled for the return "due to fight cancellations ". However the flight we we... Se mere

Bedømt til 4 ud af 5 stjerner

Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till jo... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

COMPLETELY UNRESPONSIVE & INEFFICIENT. Our flights were cancelled due to conflict in the Middle East. Despite promising to re-route our party they simply went missing, did not respond to emails or r... Se mere

Virksomhedsoplysninger

  1. Krydstogtsbureau

Skrevet af virksomheden

Infinity Cruises is an independent cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. We specialise in providing you with the most prestigious cruise holidays available at the very best prices. We are not owned by a cruise line or a tour operator, so we will only ever deliver honest and impartial advice, with your wants and needs always in mind, all in an effort to organise a great trip that suits you.


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

699 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

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Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,4

Alle anmeldelser

(699)

9 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Very professional

Very professional. Would not be embarrassed if you wanted to give us a free upgrade.

31. oktober 2023
Infinity Cruises-logo

Besvarelse fra Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards

Infinity Cruises

Bedømt til 5 ud af 5 stjerner

Helpful and patient.

The person we spoke to couldn't have been more helpful. Explained everything well and was very patient.

3. september 2023
Infinity Cruises-logo

Besvarelse fra Infinity Cruises

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with the agent who took care of your booking.

Kind Regards

Infinity Cruises

Bedømt til 5 ud af 5 stjerner

Great first time!

An excellent package was on offer which was adapted to include extra nights for us. Dave was extremely professional, friendly and full of good advice. He was also patient with our many questions and resolved any queries. He gave us time to think and was not pushing us to make snap decisions. From this first experience of Infinity Cruises I can safely say I will return for the next cruise I book.

5. oktober 2023
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Besvarelse fra Infinity Cruises

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Dave.

Kind Regards

Infinity Cruises

Bedømt til 4 ud af 5 stjerner

Everything ok so far

Everything ok so far booked for Feb 2025 a long way to go yet.

19. oktober 2023
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Besvarelse fra Infinity Cruises

Thank you for your review and sharing your booking experience with us – it is much appreciated.

Kind Regards

Infinity Cruises

Bedømt til 5 ud af 5 stjerner

Dealt with Dave and he explained the…

Dealt with Dave and he explained the cruise in great detail. I would definitely deal with this company again.

10. oktober 2023
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Besvarelse fra Infinity Cruises

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Dave.

Kind Regards

Infinity Cruises

Bedømt til 4 ud af 5 stjerner

So far our experience has been good

So far our experience has been good. Booking was easy and the rep. made our arrangements fit our needs. Since we have not travelled yet, this is all I can say.

17. oktober 2023
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Besvarelse fra Infinity Cruises

Thank you for your review and sharing your booking experience with us – it is much appreciated.

Kind Regards

Infinity Cruises

Bedømt til 3 ud af 5 stjerner

Frustrated

Initially thought they were very good with a phone call on a Sunday evening advising that I could get the last inside cabin for the cruise and trip I was looking for. I was surprised therefore to see the same holiday and inside cabins available within 4 days of paying my deposit but £300 per person cheaper. I had emailed with an enquiry about internal flights and also enquiring whether I would be able to have the cheaper deal or be upgraded. I have now emails x 2 and phoned x 3 with no reply despite assurances that I would be telephoned the following day.

6/10 & 09/10Thank you for your response. I would be grateful if you could resend the recent emails you have sent me as I have not received any correspondence from you in my inbox or junk mail

6. august 2023
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Besvarelse fra Infinity Cruises

Good afternoon,

Thank You for your feedback. I am sorry to read that you are not happy with our service. It is always frustrating when the price reduces once a confirmed booking is in place - something we have little control over. I can see we have been in email communication regarding this matter, if you need any further assistance, please let us know.

Kind Regards

Infinity Cruises

Bedømt til 5 ud af 5 stjerner

Dave was extremely helpful and patient

Dave was extremely helpful, informative and patient. This is our first cruise so we weren't sure what we were doing but Dave made it very simple. Thank you.

3. august 2023
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Besvarelse fra Infinity Cruises

Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Dave.

Kind Regards

Infinity Cruises

Bedømt til 3 ud af 5 stjerner

Incorrect information…

Booked and very helpful and supportive marked down due to being given incorrect information cruise involved return flight late at night was told cruise would arrange excursion on that day and drop off when on cruise requested was told they did not do this which meant a 14 hour wait at airport which then created having to rearrange flight to prevent long wait. Honesty is best policy

28. august 2023
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Besvarelse fra Infinity Cruises

Good afternoon,

Thank you for taking time to feedback on our services. So that we can investigate the issue, please can you email customersupport@infinitycruises.co.uk so we may follow up directly with you.

Kind Regards

Infinity Cruises

Bedømt til 5 ud af 5 stjerner

Our go-to cruise agent

Infinity is now our go-to cruise agent. They always go above and beyond to give us great deals.

7. september 2023
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Besvarelse fra Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.

Kind Regards
Infinity Cruises

Bedømt til 5 ud af 5 stjerner

good personal service

Having someone to talk too direct and explain/answer my questions

27. august 2023
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Besvarelse fra Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.

Kind Regards
Infinity Cruises

Bedømt til 5 ud af 5 stjerner

Asian Cruise alternative

Alternate cruise offered. Information kept up to date. Good communication so far.

25. august 2023
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Besvarelse fra Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards
Infinity Cruises

Bedømt til 5 ud af 5 stjerner

Dave was very helpful and knowledgeable…

Dave was very helpful and knowledgeable with the cruise we wanted to book. Highly recommended.

29. august 2023
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Besvarelse fra Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the consultant.

Kind Regards
Infinity Cruises

Bedømt til 5 ud af 5 stjerner

First class service

I phoned them up explained what I was looking for and
Dave the young man was very helpful he research what I had asked for then told me he would ring me back as soon as he found all the information I needed his service and friendship over the phone was second to none I told him the date I needed to be away for the 12th October to celebrate our 50th wedding anniversary after I had booked the cruise with him I told him I would like him to look for another cruise in January next year which he sorted out exactly what I wanted I haven’t book that one yet but when I return after the one in October I will be getting straight back on to Dave at infinity cruises he is an asset to your company

27. august 2023
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Besvarelse fra Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the consultant.

Happy Anniversary!

Kind Regards
Infinity Cruises

Bedømt til 5 ud af 5 stjerner

1st time cruisers!

As 1st time cruisers we put our full trust in Mike. He gave us further information on the drinks package, a video of the cabin, food inclusions etc for our future trip to Miami and the Caribbean.
I've also asked Mike to pick what he thinks will be the best cabin for our trip so absolutely no pressure Mike!
Must say though he answered all of our questions and if it all goes to plan who knows this could be the first of many,

12. august 2023
Uopfordret anmeldelse
Infinity Cruises-logo

Besvarelse fra Infinity Cruises

Thank you for your 5-star reviews. We pride ourselves on great customer service and will pass your compliments to the team.

Kind Regards
Infinity Cruises

Bedømt til 5 ud af 5 stjerner
Infinity Cruises-logo

Besvarelse fra Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards
Infinity Cruises

Bedømt til 5 ud af 5 stjerner

Excellent customer service by Bobbi

We had Bobbi deal with our booking. He was amazing and one of very few who actually listened to what we wanted and made it happen. Never once did I feel pushed or that it was just a booking. Bobby gave us time to think through our plan and a few suggestions to help achieve exactly what we wanted. It was a real pleasure to have him help us.

20. juli 2023
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Besvarelse fra Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.

Your compliments will be shared with the consultant.

Kind Regards
Infinity Cruises

Bedømt til 5 ud af 5 stjerner

Bali stay & 12n cruise

Knowledgeable/helpful cruise consultant.

20. juli 2023
Infinity Cruises-logo

Besvarelse fra Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards

Infinity Criises

Bedømt til 5 ud af 5 stjerner

I have been booking with you for many…

I have been booking with you for many years and Bobby who helps us is second to mone just brilliant

14. juli 2023
Infinity Cruises-logo

Besvarelse fra Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.

Kind Regards
Infinity Cruises

Bedømt til 5 ud af 5 stjerner

Mediterranean cruise

Recently booked a Mediterranean cruise. Eric at infinity cruises was very helpful and accommodated our flight requests etc very efficiently. They also helped when we had difficulty logging into the online check in. All went very smoothly.

14. juni 2023
Uopfordret anmeldelse
Infinity Cruises-logo

Besvarelse fra Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Eric.

Kind Regards,

The Infinity Team

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