We booked a Singapore to Japan cruise though Infinity with Bobby Dalal the whole experience was 10/10 at every stage. From the the extra nights and destinations we added on to getting us back home whe... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had paid a premium for direct/non stop flights to San Diego which worked fine on the outward, but we're inexplicably cancelled for the return "due to fight cancellations ". However the flight we we... Se mere
Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till jo... Se mere
Virksomheden har svaret
COMPLETELY UNRESPONSIVE & INEFFICIENT. Our flights were cancelled due to conflict in the Middle East. Despite promising to re-route our party they simply went missing, did not respond to emails or r... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Infinity Cruises is an independent cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. We specialise in providing you with the most prestigious cruise holidays available at the very best prices. We are not owned by a cruise line or a tour operator, so we will only ever deliver honest and impartial advice, with your wants and needs always in mind, all in an effort to organise a great trip that suits you.
Kontaktoplysninger
Eastside, Suite 2.09, N1C 4AX, London, Storbritannien
- +44 (0) 203 725 8804
- customersupport@infinitycruises.co.uk
- infinitycruises.co.uk
3,4
Middel
699 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really friendly and knowledgeable…
Really friendly and knowledgeable customer service to meet our needs! We gave our dates and the team suggested options of cruises and meet our budget. The process from start to end was smooth! Thank you for all.
27. februar 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.
Brilliant service from Bobby. Cruise booked!
Absolutely brilliant service from Bobby who assisted with our cruise booking. He was helpful and friendly, gave lots of useful information and suggestions and was patient and accommodating with our indecisiveness. Great communication on the phone & by email. We are really looking forward to our holiday later this year and would definitely use this company again. Thank you!
1. marts 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.
Not traveled yet but happy with booking experience
Always returned calls or answered promptly. Better price than booking direct with cruise company. Gave good choice of flights and altered itinerary to suit our needs
11. marts 2024
Besvarelse fra Infinity Cruises
Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.
Mike was excellent a credit to Infinity…
Mike was excellent a credit to Infinity also the lovely lady I spoke to with some questions
Well done all
5. marts 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review. We pride ourselves on great customer service and will pass your compliments to the team.
The advertised cruise was not quite…
The advertised cruise was not quite what we wanted but Bobby tailored it to our requirements. The end result was perfect at a great value for money price.
24. februar 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review. We pride ourselves on great customer service and will pass your compliments to Bobby.
Five star service for February 2024
Received all necessary info immediately from Infinity Cruises. Answered all my queries promptly. Perfect customer care throughout. Highly recommend them.
10. marts 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review. We pride ourselves on great customer service and will pass your compliments to the team.
Besvarelse fra Infinity Cruises
Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.
Besvarelse fra Infinity Cruises
Thank you for your 5-star review.
Bobby's an asset to your company
Bobby was a great help, very patient and informative, with nothing too much bother.
29. februar 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Bobby.
Very impressive
Very easy to book. Staff very helpful and very knowledgeable. They help and follow the customer up to the cruise departure for all the different demarches along the way, and there is a lots of them.
15. januar 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review. We pride ourselves on great customer service and will pass your compliments to the team.
All spot on
This is our fourth time in 2 years all Cruise / stay
Flights / Hotels / transport all spot on, USA /MED
Edward Margaret Gallagher
28. februar 2024
Besvarelse fra Infinity Cruises
Thank you for your excellent review and continued custom, Its really appreciated.
looking forward to my holiday
Happy with the actions of the agents. Have not yet been on the holiday so cannot comment
1. marts 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received so far.
When I booked my holiday the agent …
When I booked my holiday the agent doing the booking went above and beyond to get the best deal for me.I would recommend your company as one of the best to all my friends and family
4. januar 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.
Good service and professionalism in…
Good service and professionalism in booking our trip
17. februar 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated.
Besvarelse fra Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated.
Great service
We always know that when we deal with Eric we will get great service and useful information .
26. februar 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Eric.
Friendly, efficient experience.
Friendly, efficient service. I spoke to the same travel rep Bobby as I had last year to arrange my trip . He was very helpful and remembered me. He felt like an old friend.
15. februar 2024
Besvarelse fra Infinity Cruises
Thank you for your excellent review! We really appreciate you taking the time out to share your booking experience with us and count ourselves lucky for customers like you. Our aim is to always exceed our guests' expectations, your compliments will be shared with Bobby.
Dave is very helpful
Dave is very helpful. He made all the booking process is very easy. Fantastic gentleman.
16. februar 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.
Lovely mature staff out me at my ease…
Lovely mature staff out me at my ease on my last cruise with AZURA, really efficient and friendly, liked so much am cruising with you 2nd March and have booked another cruise with AZURA 15th March I rang your company and spoke to Dave who was extremely helpful and courteous and made the whole experience booking another cruise so very easy. He is a credit to your company as are all your staff. I feel I have had 5* treatment and have to say far better experience than the Cunard line. I travelled in Queen Mary 2 in 2022 and not a good experience with the staff.
1. marts 2024
Besvarelse fra Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Dave.
Great
Excellent service and price was very competitive. The transfer’s included was a added bonus.
18. februar 2024
Besvarelse fra Infinity Cruises
Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with your cruise consultant
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