Great customer service and very helpful knowledgable staff. Delivery team were on time, efficient and friendly. Settees are perfect in our room, and very good quality Thank you Indigo
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Se, hvad kunderne siger
A fabulous experience purchasing a sofa and foot stool from Indigo Home & Gift in Bromborough today. The purchase and delivery were seamless. Nothing was too much trouble from sales staff and delivery... Se mere
Fantastic shop, we ordered various items of furniture for our new house which were all delivered and built/installed. All the staff both at the store and delivery team were all fab and i highly recom... Se mere
Excellent service from Suzanne, after an initial chat about our likes/dislikes room measurements and colours she gave knowledgeable appropriate advice. We did not feel pressurised at all. We had coff... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.
Kontaktoplysninger
UNIT 7/8 CROFT TRADE PARK, WELTON ROAD, CH62 3PQ, BROMBOROUGH, Storbritannien
- 01513340002
- mailbox@indigohomeandgift.co.uk
- indigohomeandgift.co.uk
4,8
Fremragende
212 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bed and Bedroom furniture
Was made up e with the whole delivery got tracking info on when will be at property
Guys were great friendly and professional put bed together made sure was positioned correctly
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your kind review! We’re so glad to hear you were pleased with the whole delivery experience. It's great that the tracking info kept you informed and that the delivery team were friendly, professional, and took care setting up your bed just right. We hope you enjoy it, and we’d love to welcome you back again soon! 😊
Kept fully informed about delivery…
Kept fully informed about delivery schedule, the two men that came, set up chair, and removed all packaging, they where really nice friendly, A Credit to Indigo. Whole experience from purchase to delivery 5☆
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you so much for your fantastic review! We’re delighted to hear that you had a 5-star experience from start to finish. It’s great to know you felt well informed throughout, and that the delivery team made such a positive impression — we’ll be sure to pass along your kind words. Enjoy your new chair, and we look forward to seeing you again at Indigo! 🌟
Excellent customer service from…
Excellent customer service from ordering to delivery..
6. marts 2025
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your kind words! We’re so pleased to hear that you received excellent customer service from start to finish. It means a lot to us, and we look forward to welcoming you back to Indigo in the future! 😊
Great service from start to finish
Great service from start to finish. Very helpful assistant in store and a great delivery team. All in all, a very efficient experience.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience, from the helpful assistance in-store to the great delivery team. It’s fantastic to know everything went smoothly and efficiently. We truly appreciate your support and look forward to serving you again! 😊
Outstanding customer service
Outstanding customer service. A table which was purchased in January had a slight defect. This wasn't seen immediately. Indigo replaced the table top. Laine and her staff give excellent customer service and its always a pleasure to shop there and of course have great cup of coffee. The furniture is beautiful and outstanding quality. Thank you once again.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you so much for your fantastic review! We’re so pleased to hear that Laine and the team were able to resolve the issue with your table promptly and to your satisfaction. We always aim to provide excellent customer service, and it’s wonderful to know that you enjoy shopping with us and having a great coffee too. Your kind words about the quality of our furniture mean a lot to us. Thank you once again, and we look forward to welcoming you back soon! 😊
Dining room table
Phil and Andy the delivery team arrived on time as promised, they assembled the table and placed it in the right place, professional, nice and friendly team and left the dining room in a clean condition.
Thanks guys.
25. februar 2025
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your wonderful feedback! We’re so glad to hear that Phil and Andy provided such a professional, friendly, and efficient delivery service. It’s great to know they took care in assembling your table and left your dining room clean. I’ll be sure to pass along your thanks to them! We appreciate your support and look forward to serving you again! 😊
staff very friendly very helpful
staff very friendly very helpful. built the chairs and settee with no problems and put them in place. would recommend
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your lovely review! We're thrilled to hear that our staff were friendly and helpful, and that the delivery team built your chairs and settee with ease, placing everything just where you wanted. Your recommendation means a lot to us, and we’re so happy you’re pleased with your experience. We look forward to welcoming you back soon! 😊
Corner Sofa review
Easy to buy and delivery sorted easily on sofa. They don’t arrange removal of old sofa.
Service in shop friendly.
Delivery guys great.
Watch out for prices in shop as it does not include delivery. Delivery and build is £55
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your review. We’re glad you found the buying process easy and that our in-store team and delivery drivers provided a great service.
We’d like to clarify a few points. The price of the sofa, like all our furniture, was clearly displayed as the product-only price, with delivery and assembly being an optional extra. This was explained at the point of sale, and we also made it clear that you were more than welcome to collect the sofa yourself, completely free of charge.
The sofa you purchased was already discounted by 30%, making it an incredible deal. On top of that, our delivery and assembly service is just £55—significantly less than what larger furniture chains charge. For example, DFS (£129), Sofology (£119), ScS (£119), and Furniture Village (£109) all charge far more. As a small, family-run business, we simply cannot absorb these costs, as they cover the van, insurance, fuel, and fair wages for our hardworking delivery team.
We put in a huge amount of effort to provide excellent service, which is reflected in our countless 5-star reviews. It’s disheartening to see a 4-star review, especially when we did everything we could to be transparent and fair. We truly appreciate your support, but every single star matters to a small business like ours.
We hope you love your new sofa, and if there’s anything else we can do for you, please don’t hesitate to get in touch.
not 2 but 3 weeks delivery
tell you in store thats it a 2 week delivery slot but it took 3 weeks and the delivery man said that was good
11. februar 2025
Great service and very good quality…
Great service and very good quality from Indigo, very good delivery and assembly service as well, would definitely recommend
6. februar 2025
Uopfordret anmeldelse
Happy HomeVery good service
Very good service, and happy with my purchase, delivery good,very pleasant and helpful men,thakyou,would definitely recommend
17. januar 2025
Uopfordret anmeldelse
Great customer service in store
Great customer service in store. Order delivered within the timeframe. Delivery was prompt, on time and the delivery guys polite, respectful and efficient. Very pleased with the sofa. Would definitely recommend.
16. januar 2025
Uopfordret anmeldelse
Great products and excellent service
Great products and excellent service! Friendly helpful staff. Big thanks to the two guys who just delivered our sideboard. Polite, and friendly, even placed the sideboard perfectly in our room. Highly recommend a visit to the store!
9. januar 2025
Uopfordret anmeldelse
Extremely helpful and very…
Extremely helpful and very professional, and very carful not just damage anything in my house
9. januar 2025
Uopfordret anmeldelse
Happy buyer
Great product and service received from indigo customer services .
Also delivery drivers are very professional and polite.
19. december 2024
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your lovely review! We're so pleased to hear that you're happy with your purchase and received great service from our customer service team. It's wonderful to know our delivery drivers left a positive impression with their professionalism and politeness. We truly appreciate your support and look forward to assisting you again in the future!
Excellent communication from Indigo…
Excellent communication from Indigo regarding delivery.
Delivery men were very polite, and assembled our dining furniture within an hour.
Furniture itself is just as expected: sturdy, strong and modern.
18. december 2024
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your fantastic review! We're delighted to hear that you appreciated the excellent communication regarding your delivery and that our team made the process smooth and efficient. It’s great to know your dining furniture was assembled quickly and met your expectations with its sturdy, strong, and modern design. We’re thrilled to have you as a happy customer and look forward to serving you again!
Visited the shop at Brombrough it was…
Visited the shop at Brombrough it was lovely.We had a good look around a few things caught our eye and we made a number of purchases which we are made up with.The staff are so friendly always on hand to answer any questions you have.The two men who delivered our purchases where so nice very tidy when they put some of the goods we got together.Get yourself in there you won’t be disappointed
26. november 2024
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your glowing review! We're so pleased to hear you enjoyed your visit to our Bromborough shop and that you found some lovely pieces to take home. It’s wonderful to know our friendly team was there to help with any questions, and that the delivery team provided tidy and professional service. We truly appreciate your recommendation and look forward to welcoming you back soon. Enjoy your new purchases! 😊
Great experience
Great experience. Visited the Bromborough store, staff very helpful. Purchased over the phone after some thinking time. Delivery was within the allotted timescales and the delivery service was fab. 2 lovely guys who placed furniture and even built the nest of tables. Furniture seems good quality and solid. Will shop at Indigo again.
29. november 2024
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your lovely review! We're so pleased to hear you had a great experience, from your visit to our Bromborough store to your phone purchase and delivery. It’s wonderful to know our delivery team provided excellent service and took care in assembling your furniture. We’re delighted that you’re happy with the quality and look forward to welcoming you back to Indigo in the future! 😊
Disappointed
Unfortunately we’ve not had a great experience with this store. Ordered 2 items to be collected on or just after a certain date as we had a carpet being laid. Went in the day before said date, firstly they couldn’t find our order and we waited and around for ages while they searched and then they told us the items had only just been ordered and then told one was out of stock! They suggested we take their show room model for the out of stock item and said they would now order the other matching item! We had already waited 2 weeks to be told this! No apology and no offer of money off the display model. We asked if we could also have the other item from the display as it will now be another 2 weeks before the item arrives (due to them delaying in ordering it) and they said they couldn’t let us have it! Again no apology. Came to collect the sideboard and no offer of help to the car either.
Just poor communication and service from the team. I won’t be using again :(
28. november 2024
Uopfordret anmeldelse
Helpful staff in the store
Helpful staff in the store. Our drawer units were delivered on time and we were contacted several times so we could track our delivery time. Delivery drivers very good and helpful placing our units in the correct place for us.
20. november 2024
Uopfordret anmeldelse
Besvarelse fra Indigo Home and Gift
Thank you for your kind review! We're delighted to hear that you found our in-store staff helpful and that the delivery process was smooth and well-communicated. It’s wonderful to know the delivery drivers provided excellent service and ensured your drawer units were placed just where you wanted. We appreciate your support and hope to assist you again in the future!
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