Christina was very helpful, courteous and very polite. even though I was frustrated, she walked me through registering my business, place my order and I am very satisfied with her customer service. A... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Imprint Plus in general and Nerry in Sales (in particular) go above & beyond to meet client needs. She understands the need, urgency and tight deadlines and makes every effort to help. Thank you so... Se mere
Virksomheden har svaret
Maria B is the greatest and needs a raise! Our property was implementing nametags in our restaurant, which involved the creation of a new imprint. I emailed prior to the 4th of July inquiring, however... Se mere
Virksomheden har svaret
Once connected to an agent, 10/10 stars. Trying to speak to an agent through the 1-800number 0/5 stars. It took two days before getting a human. That human was Drishti Srivastava & she was wonderf... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We design, develop, and manufacture name tags, name badges, lapel pins, ID Cards, desk & door plates, and accessories. Our signature product is The Mighty Badge, a reusable system that includes easy to assemble name tags and badge printing software. Name tags that look professionally engraved but are printed in the comfort of your own office. Employee engagement is important, and we offer unique add-ons to showcase your team through lapel pins, badge talkers and medallions. We also offer desk signs and door signs with the same reusable option. Award winners of logo print quality, innovation has been a fundamental principle of Imprint Plus, and partnering with over 77,000 businesses worldwide, our products can help you save time, money and enhance your branding image.
Kontaktoplysninger
Unit 260 - 21320 Gordon Way, V6W 1J8, Richmond, BC, Canada
- 1-800-563-2464
- customerservice@imprintplus.com
- imprintplus.com
4,6
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer Service was fantastic
Customer Service was fantastic! Ashish was so helpful and patient!
11. juli 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
Thank you!
Very professional and polite
Very professional and polite. Quick response of receiving quote and being able to place order.
9. juli 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
Thank you!
Quick and Easy Ordering System
Quick and easy ordering system. Promises were delivered in a snap.
Thanks Imprint Plus.
3. juli 2024
Besvarelse fra Imprint Plus
Thank you!
Exceptional Customer Service
My Account Manager, Omar Elnashar, responded promptly to my out of the blue email. Imprint Plus' name badges are excellent and their customer service is too.
3. juli 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
Thank you!
5 Stars for Drishti
Drishti made my troubleshooting experience smooth and easy to understand. The matter was fixed quite fast and I appreciate her help.
26. juni 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
Thank you very much for your feedback!
Ashish stuck with me on the phone to…
Ashish stuck with me on the phone to make sure my new account setup functioned properly. Wonderful!
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
Thank you very much for your comment!
Bon service client
Bon service client
Notre commande a pris beaucoup de retard, j'ai appelé le service client pour faire le point et Malak, en plus d'être agréable, a très bien pris la situation en main. Merci pour le service en français c'est également apprécié.
17. juni 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
Merci!
Very Poor Customer Service, Good Product
The product itself is good quality, but the customer service and attention to detail has been poor, especially dropping since our previous contact left the company earlier this year. Her email was never updated or rerouted to inform anyone that we were reaching out for an order (after spending thousands of dollars with the IP over the years), leading to wasted time (nearly a month of failed follow-ups), then confusing communication with a new rep, then an order that was missing items. Service has barely improved since then - I have to pay precise attention to the quotes I receive, as they consistently contain errors.
We are looking into competitors at this point. For a name badge this expensive, the amount of time and number of emails required to acquire our basic materials is silly.
6. juni 2024
Besvarelse fra Imprint Plus
I want to sincerely apologize for the inconvenience and frustration you've experienced with our customer service. Your feedback is very important to us, and it is clear that we have fallen short of the high standards you rightfully expect.
I want to assure you that we have a full-service customer service team dedicated to assisting you with any issues or questions you may have. They are trained to provide prompt and accurate support to meet your needs effectively.
Your long-term relationship with us is highly valued, and we genuinely appreciate the trust you have placed in our products over the years. We are committed to restoring your confidence in our service and to making every effort to regain your satisfaction.
We will be reaching out shortly to address your concern.
Ashish was excellent
Ashish was excellent. He was able to set up an account for the property I was relocated to, and everything was done on one call. He also informed me of the technical support team to help navigate setting up the software if needed. Thank you so much!!!!
10. juni 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
Thank you!
Maria has been great throughout our…
Maria has been great throughout our entire experience!
6. juni 2024
Besvarelse fra Imprint Plus
Thank you!
Awesome Imprint Plus Account Manager
Omar, Account Manager, was absolutely fantastic! His attention to detail and quick response to all my requests made a significant impact on the outcome.
We are thrilled with the results and sincerely appreciate all of Omar's help. Thank you so much, Omar!
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
Thank you!
Order process takes too long
The time from requesting items to receiving quotes and the shipment is entirely too long. I used to be able to contact a representative and place the order immediately.
23. maj 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
We apologize for the delayed response as we were closed for the long weekend observing our Canadian holiday. As discussed, we have expedited your shipment and will improve our communication regarding holidays hours. Thank you for your feedback.
Besvarelse fra Imprint Plus
Thank you!
Weng made things work out with all my…
Weng made things work out with all my requests
17. maj 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
Thank you!
It has been over six months since I was…
It has been over six months since I was able to access my account. However, the customer service representatives were always helpful and took my email via email. However, today a shining star by the name of Angela Lee help me to finally access my account. She provided excellent customer service and did an awesome job getting me back to my account.
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
I am sorry it took 6 months to resolve the issue. We will review our internal process to prevent this from happening again. I am glad Angela was able to turn this around. Thank you for being patient with us.
Can't get catalog or videos
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
We are sorry about the technical difficulties. Our account manager is getting back to you to ensure we are able to share the information with you. Thank you for your feedback.
Excellent customer service as well as…
Excellent customer service as well as fast & efficient.
10. maj 2024
Uopfordret anmeldelse
Besvarelse fra Imprint Plus
Thank you!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.