Imprentaonline24 Anmeldelser 3

Les llamé porque necesitaba un póster urgentemente para regalar en un cumpleaños y fueron súper rápidas, me llegó el pedido al día siguiente por la mañana. Lamentablemente, el póster estaba un poco arrugado, seguramente por culpa de la empresa de transporte, así que les llamé de nuevo y no tuvieron problema en enviarme otra copia totalmente gratis. La atención al cliente fue maravillosa y la calidad del póster también. Totalmente recomendadas!!

Hello,
I would like to share my recent experience with your chat support ( Called Fran) in the hope that it helps improve your customer service.

I was in contact with someone named Fran via your chat system. I asked a simple and specific question regarding the type of ring binder shown in the photo of the following product:
imprentaonline24es/imprimir-carpetas-con-anillas

Instead of answering my question, I was redirected to the same product page( he sent me the link)
despite the fact that I was clearly referring to the image on that page. This suggested a lack of attention to my query.

I clarified again that I had already visited the product page and that there is no technical details are provided regarding the type of ring binder used.

The photos are unclear and do not allow for proper identification (to help Fran i mentionned whether the type is e.g., D-shape, round, or Q-shape rings).

Despite this, I was asked to send an email,raising the question of the purpose of having a live chat service if it cannot provide basic assistance.

To be more precise, I even shared a screenshot showing the exact issue, but again, the response was simply to send an email to receive photos ( what which photos!!!!) . However, I wasn’t asking for additional pictures, I only needed a clear answer about the type of ring mechanism used.

Worse still, the chat was ended abruptly by the agent without resolving my query, and I was then blocked from accessing the chat again.

I subsequently emailed to explain the situation in detail, Unfortunately i received a reply from the same person, Fran asking me again what my request was, despite my email already containing the full explanation.

This experience reflects a lack of focus and professionalism, and it gives the impression that the goal is to wear the customer down rather than to assist them.

I hope this message is taken into consideration, as I genuinely expected a more efficient and customer-oriented service.

Una empresa seria, que atiende a los clientes con detalle (el mío era un pedido pequeño).
Puedes contactar por chat, email y -si es urgente- te atienden al teléfono también. Un 10.