Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices f... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business an... Se mere
Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £2... Se mere
Virksomheden har svaret
I ordered 3 samples and was only sent two in a small envelope which no way could have fit a third so they just neglected to include the other one full stop. I contacted them several times via their em... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Imperial Fragrances UK are the nations favourite luxury, niche fragrance samples provider. Providing you top brands such as Penhaligon’s, Nishane, Parfums de Marly, Initio Parfums, Xerjoff and more. Also now a upcoming stockist providing you genuine niche top scents at wholesale prices.
Kontaktoplysninger
Storbritannien
- Info@imperialfragrancesuk.com
- imperialfragrancesuk.com
2,5
Under middel
245 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 22 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not sure what the bad reviews are…
Not sure what the bad reviews are about. I ordered Tuxedo, Layton, Eden roc and angels share 2ml samples. All legit. All came within 24 hours of being posted. I could've got them cheaper on Facebook fragrance groups but the fact they offer klarna made it more tempting.
For reference, I own over 50 full bottles and have been collecting for a long time. One thing I did want to say, the tux clone from Maison Alhambra is 95% as close to tuxedo by ysl but tuxedo has this special, deep, expensive smelling patchouli note that the copy doesn't have.
Anyway 5/5, all legit, quick delivery.
27. april 2023
Uopfordret anmeldelse
Besvarelse fra Imperial Fragrances UK
Thank you so much for your very kind words. We really appreciate it. Please do let me know via email what your order number is so I can send a little gift on your next order.
Have a great day.
All good 👍Quick delivery good product
28. marts 2023
Besvarelse fra Imperial Fragrances UK
Hi Tom,
Thank you very much for your positive review.
Hope to see you back soon.
Kind regards,
Imperial Fragrances UK
Everything was packaged very neatly and…
Everything was packaged very neatly and labelled as well! Also, very fast shipping! I will definitely be using them again in the future!
28. marts 2023
Besvarelse fra Imperial Fragrances UK
Hi Jessica,
Thank you for your lovely review. We are glad you’re pleased with our service and looking forward to welcoming you back soon.
Kind regards,
Imperial Fragrances UK
Besvarelse fra Imperial Fragrances UK
Hi Rabiya,
I am glad to know you’re pleased with our service.
Enjoy your scents.
Kind regards,
Imperial Fragrances UK
You get what you see
Was looking for a sample of Phlurs Missing Person without having to fork out £96 for a bottle. I got a 1 ml sample from her for £5 and it was delivered quickly. Would definitely order other samples from here to try
27. marts 2023
Besvarelse fra Imperial Fragrances UK
Hi,
Thank you for your positive review. Im glad you was able to try before taking a plunge into a full bottle. We hope to see you back again soon.
Kind regards,
Imperial Fragrances UK
Happy with service and delivery
23. marts 2023
Vials leaked, unfortunately
I liked the packaging, but the vials leaked and the names of the fragrances rubbed off. I can make out two of the 4 scents ordered.
23. februar 2023
Besvarelse fra Imperial Fragrances UK
Hi,
We are very sorry to hear that if you send us photos we may be able to inform you of which ones you received.
We have also recently upgraded to spray atomisers to avoid mishaps like this.
Kind regards,
Imperial Fragrances UK
Sent incorrect fragrance
My order arrived and a red flag was it had the wrong colour. I enquired and was told it was just a batch difference. I was a little suspicious that maybe it was one of the "inspired by" fragrances rather than the original. So I sprayed to check anyway and it was definitely wrong. I got in touch and was asked to return it, which I did at my own cost.
I then had no response from the company after 2 emails over the period of a week, so I did a paypal dispute which the company promptly accepted and refunded me.
So they did refund me and quickly after I started the dispute but wrong fragrance, extra cost for sending it back and I had to chase them plus eventually paypal dispute. Not ideal. I suppose if you use them, use paypal so you can be protected.
**Edited to one star for trying to have my review removed
2. marts 2023
Besvarelse fra Imperial Fragrances UK
Hi James,
Sorry to hear you’re not happy with our services however the reason why it took us a 5 working days to refund is because we process refunds once a week by the refunds department.
Also in regards to the wrong fragrance it was the correct fragrance. The reason why the liquid wasn’t as blue as it is in the large bottle (the more liquid the darker the colour) in a smaller atomiser the shade would be lighter than within the bottle.
The fragrance smelt as it should as we compared once it arrived however we still accept the return and refunded within 5 working days of receiving back your return refunded you so not sure what else we could have done to make our service better.
You asked to send back an items we accepted immediately we refunded you. As a small business that’s the best we can currently do we don’t have thousands of staff members it’s a small team. To leave us a negative is a little unfair.
Thanks for supporting small businesses.
Have a great weekend.
Imperial Fragrances UK
Goods not received
Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £20 I lost to them.
In response to your reply it was a small late night order that I forgot about. Only when I decided to purchase further samples did I realise the originals had not been received.
It’s only £20 so no issue. However for good customer service/relations you had other options.
All the best
1. marts 2023
Besvarelse fra Imperial Fragrances UK
Hi,
Sorry to hear you’re unhappy however you contacted us 3 months later with no previous communication. We unfortunately can not trace an order this late.
If you had contacted us sooner we would have 100% refunded or replaced your order.
But any company contacting them months later would be in the same position as postal services would no longer cover us or yourself.
Kind regards,
Imperial Fragrances UK
Beautiful perfume
25. januar 2023
Great service!
Great service! Will order more when feel the need to sample a new fragrance.
25. januar 2023
Quick and great service really enjoy…
Quick and great service really enjoy buying from you
27. januar 2023
Uopfordret anmeldelse
Seamless Experience
First time ordering from Imperial Fragrances UK and it was a breeze. I ordered a luxury niche bottle from a brand that I can’t find anywhere else in the UK and it was delivered next day, securely packaged and 100% the real deal. I wouldn’t hesitate to order from them again.
7. januar 2023
Uopfordret anmeldelse
Fast delivery
29. december 2022
Ordered a sample 3 weeks ago and still…
Ordered a sample 3 weeks ago and still didn't received it, very disapointed😞
15. december 2022
Besvarelse fra Imperial Fragrances UK
Hi,
Sorry to hear your item has not turned up yet however this is not due to any fault of our own. Royal Mail strikes have been on going and due to this their service is majorly delayed. We have noticed of the delays on our website in two locations so customers can be aware of this. We understand this is a frustrating time for us both but it really is no fault of ours. If your item does not turn up rest assured you’ll be refunded or offered a replacement. Negative reviews for a situation which is not our fault at all and it really affects us as a small business. We hope you will consider this. Once again very sorry for the inconvenience. Kind regards, Imperial Fragrances UK
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