Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices f... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business an... Se mere
Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £2... Se mere
Virksomheden har svaret
I ordered 3 samples and was only sent two in a small envelope which no way could have fit a third so they just neglected to include the other one full stop. I contacted them several times via their em... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Imperial Fragrances UK are the nations favourite luxury, niche fragrance samples provider. Providing you top brands such as Penhaligon’s, Nishane, Parfums de Marly, Initio Parfums, Xerjoff and more. Also now a upcoming stockist providing you genuine niche top scents at wholesale prices.
Kontaktoplysninger
Storbritannien
- Info@imperialfragrancesuk.com
- imperialfragrancesuk.com
2,5
Under middel
245 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 22 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Waited two weeks got nothing
Waited two weeks got nothing, no messages answered they are a scam site
23. september 2025
Uopfordret anmeldelse
Ordered a sample of sunset hour
I ordered a sample of sunset hour by goldfield and banks as I even have a bottle of it myself.The sample smelt different,projected much less and didnt last as long.I strongly believe I have been sent a fake and I would never recommend this company.
5. september 2025
Uopfordret anmeldelse
Besvarelse fra Imperial Fragrances UK
Hi,
We haven’t had any emails from you and we can provide you with proof of purchase and authenticity and the photos of the bottles. We do not sell any fakes at all.
Please email us for us to be able to provide this information.
Info@imperialfragrancesuk.com
Kind regards
No complaints
everything is fair love this one! for everyone recommended :)
1. september 2025
Uopfordret anmeldelse
I ordered a Kayali vanilla candy sample
I ordered a Kayali vanilla candy sample costing £7.99 which never turned up. Sent 2 messages via email chasing my sample and got no response. Very poor service. Had to complain to PayPal who then refunded me.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Imperial Fragrances UK
Hi,
Please send us an email so we can process a refund for the missing sample Info@imperialfragrancesuk.com.
Kind regards
Excellent thank you
27. juli 2025
Great customer service
They where very helpful in processing a refund when my order got lost.
27. juli 2025
Payed for a sample I never received.
I bought a few samples from this site, I didn’t receive one of them I had payed for in my order. I contacted them to enquire in hopes that it was a simple mistake and that I’d then receive my sample that I payed for however it’s been a month or so and I’ve had no word nor received the missing sample. Don’t bother with this site, just go elsewhere to purchase samples, save your time and money.
29. juni 2025
Uopfordret anmeldelse
Besvarelse fra Imperial Fragrances UK
Hi, this misunderstanding has not been resolved the correct fragrance was sent just label didn’t state the fragrance name. Kind regards
Believe the negative reviews
Believe the negative reviews! They tamper with their fragrance samples I ordered strong perfumes and they came smelling like watery alcohol I could barely smell the perfume. Never use this sample company.
20. juli 2025
Uopfordret anmeldelse
Besvarelse fra Imperial Fragrances UK
Hi, this is completely untrue. Our reviews are not about tampering with products it’s due to our email server being down and us being unable to respond which has equalled in customers thinking we are ignoring them. However we do not tamper with any fragrance at all!
Did you reach out to us for us to look into the matter for you? I can see you ordered off us 5 times. If we was scammers and sending watered down items why the first 4 orders you was happy with but the 5th order believe we are scammers?
Kind regards,
M Khan
No response
I've ordered 2 samples and only have got 1. Live messaging doesn't work, no response and none to my email either.
25. juni 2025
Uopfordret anmeldelse
Defective bottle leaking
The order arrived and the fragrance smells lovely but the bottle that it came in was defective and it is already leaking so it won't last until the wedding day. I already emailed customer services and no reply 30 Days later already.. Appauling customer service order no #23058
12. juni 2025
Uopfordret anmeldelse
Great Service
I came across Imperial Fragrances UK recently and decided to order a few samples — and I’m so glad I did. The whole experience was smooth, and the customer service felt really genuine.
The samples arrived quickly and were nicely packaged. I loved being able to try out different scents without having to commit to a full bottle. Every fragrance I tried was high quality, and a couple of them really surprised me (in a good way!).
Overall, it was a great experience from start to finish. I’ll definitely be ordering again — highly recommend if you’re into fragrances or just want to explore new scents without spending loads.
18. juni 2025
Uopfordret anmeldelse
I’ve ordered several times
I’ve ordered several times, and everything start to finish was a great experience. Website was easy to navigate, and I received my order very quickly. It was exactly what I wanted. Amazing service
14. maj 2025
Uopfordret anmeldelse
I have placed multiple orders with this…
I have placed multiple orders with this company, and never had any issues. Samples arrived on time. Only once I had an issue with one sample leaked, I sent an email and got a quick response, and new sample was sent out with a week.
14. maj 2025
Uopfordret anmeldelse
Great experience and great samples
Great experience and great samples! Thank you so much
14. juni 2025
Uopfordret anmeldelse
I’ve got to give a big shoutout to…
I’ve got to give a big shoutout to Imperial Fragrances UK — their service is genuinely top-tier. From the moment you place your order to when it arrives, everything is smooth, fast, and reliable.
What really sets them apart is their carefully curated selection of niche and hard-to-find fragrances — whether you’re looking for something exclusive or want to sample before you commit, they’ve got you covered. Plus, the packaging? Secure and presentation-worthy, perfect for collectors and first-timers alike.
If you’re into niche scents or just starting to explore the world beyond designer perfumes, Imperial Fragrances UK is honestly one of the best places to start. Highly recommend checking them out!
17. juni 2025
Uopfordret anmeldelse
How can I summarise it all in one paragraph
Absolutely brilliant. I have worked with many other fragrance sample sellers, none as good as imperial. Delivery was fast, fragrances smelt amazing (all authentic) and the owner was so nice when they added an extra free sample! Nothing but positives with this company, highly recommend and will only be using them for my smelly needs. Keep it up imperial!
12. juni 2025
Uopfordret anmeldelse
If I could give no stars I would
If I could give no stars I would. I orders a sample over 2 weeks ago and have emailed several times but no response.
I am going to create a dispute with American Express as I think this is a scam.
This company is also Les Senteurs - avoid at all costs
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Imperial Fragrances UK
Hi,
I apologise for the delay in response to your email. Our email server was down we are now up and running again and happy to help and fix any outstanding issues.
Please contact us on
Info@imperialfragrancesuk.com
Kind regards,
Imperial Fragrances UK
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