We had neighbours to thank and found IMP & MAKER had choices taylor made to the very people we were thanking. These were packed and presented perfectly delivered very quickly and with great commun... Se mere
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Se, hvad kunderne siger
Imp & Maker have quickly become my go-to for gift hampers. Every item is absolutely delicious and the quality is consistently outstanding. They’re always received with such enthusiasm - everyone I’v... Se mere
Truly fantastic service from start to finish, I even made a mistake on my delivery date and Sophie jumped straight in to fix it with no hassle at all, the recipient was also wowed Thank you Imp & M... Se mere
I bought this for my husbands birthday as he loves breakfast food and it didn’t disappoint. Soft bread which didn’t go hard in the toaster like we’ve known sour dough to do before, delicious golden yo... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
IMP & MAKER was founded to curate food & drink experiences that will create exceptional occasions for our consumers with this in mind. With limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn We are proud to be the gift, that our customers say, just keeps giving.
Kontaktoplysninger
Lancaster Court, Coldham Road Industrial Estate, LN4 4SE, Lincolnshire, Storbritannien
- 01205 631144
- info@impandmaker.co.uk
- impandmaker.co.uk
4,8
Fremragende
823 anmeldelser
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Highest Standard of Feedback Acted On
Saw the owner on Dragons Den who didn’t get an investment.
Decided to support a local business.
Ordered a hamper on October 19th 2025 for delivery on 22nd December 2025 for my friends 60th Birthday on 23rd December 2025.
2 Months lead time.
No communication after the initial order.
Order didn’t arrive on the 22nd or 23rd December.
Sent an email on 23rd which I got an automatic reply from on 24th blaming DPD & the Christmas rush which in my case not relevant as the order was placed in October.
Still no formal reply on December 24th from the email.
Tried the telephone all morning on 24th which was engaged.
After 3 hours I got through to the answer machine which advised me from the message to try an email or use the chat function on their Web Site.
Still no reply from the telephone message I left after 2 hours.
Now tried the Chat Function as advised so I typed a comprehensive chat on the 24th.
1 hour later no reply from that either.
The whole process is a disaster from the order not arriving for this 60th Birthday which will never happen again.
3 forms of Media used to contact them to try and get it resolved.
Media used Telephone, EMail & Chat,
Perhaps the Dragons were correct and it’s not a feasible workable business.
My advise is to use another company for this type of gifting.
All the Time the clock is clicking down to there closing for the day @ 14:00hrs because it’s Christmas Eve.
It’s now 13:30 so presume it’s no going to resolved maybe in the New Year
However on the 29th December the owner of Imp & Maker Sarah Louise Fairburn replied to my email who was horrified with the situation.
She explain that the new ordering system hand failed in the case of my order & a staff member who was manning the office on Christmas Eve had to go home because of a relative who had died in horrendous circumstances in a road accident at a very young age.
I was offered a full refund and another hamper was to be sent out on that day free of charge.
This all happened and on 30th December my friend had received his hamper which was of an old incredibly good standard of contents & presentation.
Sarah Louise Fairburn the owner has called me this afternoon 2/1/26 with her personal apology and offered me a hamper to which I declined as I thought I had been fully compensated already.
We were invited to visit the premises at anytime.
The visit to her distribution centre & factory on 5th Jan 2026 has been arranged.
I don’t think in my 70 plus years of shopping that Ihave ever felt that any feedback I have provided has been dealt with so professionally.
24. december 2025
Uopfordret anmeldelse
Besvarelse fra IMP & MAKER
Thank you so much for taking the time to write us a review. Very pleased that we have been able to turn this negative into a positive. We are incredibly grateful to customers like you especially those who watched us on Dragons’ Den and decided to give us a try to support us.
We are deeply sorry that this particular order didn’t arrive as planned for such an important birthday. We have invested heavily in our systems, and due to a rare technical error, unfortunately, your order was one of the few orders not received by our factory system. The system is now fully working, and this wouldn't happen again. As soon as this was discovered, we resent the hamper and issued a full refund to ensure the situation was resolved.
Thank you again for your order. Our founder, Sarah Louise, was pleased to speak to you so we can get better as a business - we hope to help you with many more gifts to come. Wishing you a wonderful 2026.
I expected better from a small business
Unfortunately, the tomahawk hamper I ordered for my fiancé as a Christmas gift was not dispatched in time, despite booking a delivery date in advance for a carefully planned surprise. It means I have no present to give and left me having to make last-minute alternative arrangements for Christmas dinner. While the staff were pleasant when I called, no compensation or acceptable solution was offered for what was a very disappointing situation, leaving me with no choice but to cancel the order. I understand that issues can arise, but given the timing at Christmas, this was especially upsetting, and the lack of any corrective effort has made me unlikely to use this company again.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra IMP & MAKER
Thank you for taking the time to share your experience, and we’re truly sorry for the disappointment caused. Unfortunately we were let down by our Tomahawk provider and we fully understand how upsetting this must have been, especially given the importance of the occasion and the care you took in planning a Christmas surprise.
While we’re glad to hear our team were pleasant when you contacted us, we sincerely regret that we fell short both in meeting the delivery expectations and in offering a resolution that felt fair or reassuring at the time. The full refund was given in lieu of not being able to fulfil your order however this is not the level of service we aim to provide, particularly during such an important time of year.
Your feedback has been taken on board and will be reviewed internally so we can improve how we handle time-sensitive orders and customer support in similar situations. We genuinely regret losing your trust and appreciate you bringing this to our attention.
If you would like to discuss this further, we would welcome the opportunity to do so directly.
Ordering from overseas
We have found that ordering a hamper for our son and his wife in England from New Zealand to be extremely easy.
14. december 2025
Uopfordret anmeldelse
Besvarelse fra IMP & MAKER
Dear Alan, I am so pleased your son and wife loved the hamper, If we ever start up in New Zealand I will personally deliver one for you!
Another great experience...
Per my previous experience the recipient loved their Luxury afternoon tea and fizz hamper... I love the fabulously curated and quality contents of the hampers that I can choose from for friends and family ... and the customer service responsiveness is second to none.
Keep up the great work, team !
28. november 2025
Besvarelse fra IMP & MAKER
Dear Martha, The Afternoon Tea & Fizz makes a smashing gift - everybody loves tea, cake and fizz! We are pleased that the Customer Service Team could help you out 🙂
Such wonderful hampers and great…
Such wonderful hampers and great service too. This is the selection of hampers I’ve been searching for. So pleased to have found Imp and Maker. Great company.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra IMP & MAKER
Dear Jacky, we are so pleased you like the choice. We are hoping to create some magical new choices this year to keep things fresh! we hope you can wow you again
Both the Italian hamper and the…
Both the Italian hamper and the Breakfast hampers were amazing, our family loved them as an early Xmas present !
27. november 2025
Besvarelse fra IMP & MAKER
Dear Carole, Congratulations on picking 2 of our best selling hampers, Always a success and we are so pleased thy were enjoyed 🙂
Great service from an outstanding…
Great service from an outstanding provider.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra IMP & MAKER
Dear Ann, Thanks so much for your kind words, we couldn't do it without amazing customers like yourself 🙂
Two Little Gift Boxes for N Ireland
The company supplied two gift baskets for people who happened to live in N Ireland. Unfortunately, the website didn't make clear that certain items couldn't be delivered fresh there. They contacted me to offer replacement items of equal value and this was sorted quickly. The recipients were very happy. Would be 5 stars if the website had a little warning regarding delivery addresses in N Ireland.
27. november 2025
Besvarelse fra IMP & MAKER
Dear Ronnie, Thank you so much for your lovely review, apologies that our website was not clear about the fresh being shipped to Northern Ireland, we have been reviewing this and making a few changes to the site - but we always want our produce to arrive in tip top condition to be enjoyed so there are no unpleasant side effects 🙂 we are glad the team could arrange a suitable alternative
Sorted out my idiocy…
I managed to send my gift about 300 miles from where it was supposed to be by one Mia types letter in the post code- they were AMAZING! Sorting it all out/ recalling the package/ sending out a new one - I cannot recommend enough
29. oktober 2025
Besvarelse fra IMP & MAKER
Dear Benjamin, We are so pleased we could rearrange the hamper for you and that you let u sort it, we always want everyone to get their gift and enjoy it as planned 🙂
Besvarelse fra IMP & MAKER
Dear Leanne, We are so pleased your gift was appreciated, the pub in a box makes a fab gift that is a sure fire hit! Watch this space for new hampers coming this year!
Halloween gift my sister was over the moon with the contents. Will order from imp and maker again
It was delivered on time
31. oktober 2025
Besvarelse fra IMP & MAKER
Thank you so much for a lovely review, It means the world to us that your sister loved her gift and we can't wait to see your next order
Most beautiful products
Most beautiful products, value for money and service is second to none. A big mistake I made was immediately rectified by the lovely Maria, despite being entirely my fault, she couldn’t have been more helpful. My friends were delighted with their gift and I will use IMP&MAKER again.
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra IMP & MAKER
Dear Eunice, Thank you for such a lovely review, we pride ourselves on our incredible hampers and customer service to make sure its a smooth process from start to finish, we are delighted we could help 💖
Fabulous hamper and exceptional service
My dad was completely delighted with his breakfast hamper, and I can't thank the IMP & Maker team enough for such a fantastic gift!
28. september 2025
Besvarelse fra IMP & MAKER
We love that your dad enjoyed his breakfast hamper - a great gift for the man who has everything! we hope to be able to IMPress with your next gift
Fabulous customer service
Fabulous customer service, easy to contact and swift to respond.
Hamper was fantastic, excellent quality produce, really made for a brilliant birthday celebration - tomahawk steak was amazing!
First class experience, would definitely recommend to others and will definitely use again👌🏻👍🏻
1. oktober 2025
Besvarelse fra IMP & MAKER
Dear Geoff, We are glad the Tomahawk made a amazing birthday celebration - an amazing choice! we wish him a very Happy Belated Birthday x
They were available on the phone and…
They were available on the phone and extremely helpful with any queries. Products are good quality
30. september 2025
Besvarelse fra IMP & MAKER
Thanks for such a lovely review! We pride ourselves on our amazing hampers and helpful staff that will happily assist to make sure you get the hamper you need
I bought a hamper to send to a friend…
I bought a hamper to send to a friend who needed spoiling. It was great to be able to add little extras to the main hamper (I chose Italian) like a bottle of fizz 😃
Easy to browse options and lots of choice, delivery was as agreed and my friend was thrilled to receive. Will defo use again
29. september 2025
Besvarelse fra IMP & MAKER
Dear Nikki, Its made my day that your friend loved her gift, and all the extra thought you put into the add-ons you chose 🙂
used twice now with no issues
used twice now with no issues, recipients have enjoyed the hampers.
31. august 2025
Besvarelse fra IMP & MAKER
Dear Lorraine, we are so pleased we could help you out with your gifting we hope to have some amazing new hampers this year for future presents
Simply Epic from start to finish.
Simply Epic from start to finish.
Recipients are over the moon with their hamper.
28. august 2025
Besvarelse fra IMP & MAKER
Dear Jared, we are so pleased you loved the EPIC hamper and that recipients loved it, we hope we can help in the future
Easy to order
Easy to order, next day delivery, fantastic choice of quality products. My brother loved it 😊
29. august 2025
Besvarelse fra IMP & MAKER
We are so pleased your brother loved his gift, Thanks so much for choosing us and we are so happy to help
Excellent present and great service
Excellent present and great service. Have used Imp and Maker numerous times now and always my go to for presents.
29. august 2025
Besvarelse fra IMP & MAKER
Dear Lynette, we are so pleased you choose us for your gifting, we love being able to deliver and help you celebrate!
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