They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... Se mere
Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops,... Se mere
Virksomheden har svaret
DO NOT SEND your packages to staten island NY location.. There is no one to receive packages and carriers deliver packages anywhere on the side of the building .. even if it says dock, probably it go... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.
Kontaktoplysninger
4901 13th Ave S #1013, 58103, Fargo, USA
- imailkenya.co.ke
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Super affordable and very fast…
Super affordable and very fast shipping. Work on doing UK too please
If shipping from the US and want goods…
If shipping from the US and want goods delivered to your door with less hustle use this company. It's really straightforward.
This is honestly the best service to…
This is honestly the best service to ship goods to Kenya at the moment. The reviews don't do them enough justice. I mean I got my shipment in 6 days. One thing to note though is that they have their own way of managing deliveries. As long as you are okay with that, you'll be fine.
The process is different from what I'm…
The process is different from what I'm used to but they'll deliver everything intact
Perfect
Perfect. One can even ship perishables with this service
Consistency seems to be back
Consistency seems to be back. I like the new shipment timelines
Good prices
Good prices. It's also a straightforward process and they deliver to your house.
Good company
Service has been largely dependable in…
Service has been largely dependable in recent times. Nothing has been out of the ordinary. Note that communication is mostly done on email though
Regular updates that are very…
Regular updates that are very informative. This is one company I don't have to keep contacting just to figure out where my package is. Good service
Best shipping Company
I have shipped at least twice a month…
I have shipped at least twice a month with iMail. When they used Turkish, service was really slow but when they switched, the service really improved.
Honest pricing
Honest pricing. Door delivery. It's like a mini FedEx. Only cheaper. Pricing is inclusive of Customs. If you continue with the speed and the door deliveries, then count me as a repeat customer
The service is perfect for personal…
The service is perfect for personal effects. Good packaging and labeling. No one does it better
I do a lot of shipments from the UK and…
I do a lot of shipments from the UK and US and I most times have an issue with pricing. I've used African Salihiya, Kentex, StatesDuka, Savo and the issue of volume has always triggered bad emotions but this one has the most genuine pricing. You pay for weight. That's it. Nothing else meant to fleece your pockets
Good service with door delivery
Good service with door delivery. I had informed the rider to throw them over the fence and just collected them. Thanks again
Very reliable and fast of late
Very reliable and fast of late. Keep it up
No volumetric charges
No volumetric charges. Less than two weeks delivery. Delivery to your door. I really can't complain.
Unprofessional and frustrating last mile delivery
This was my first time using iMail to ship items from US. My disclaimer here is i had not read any reviews. I have previously used Kentex Cargo who were honest, reliable but slightly expensive. The term "cheap is expensive" is true and especially in this case.
I ordered items online that were all delivered to iMail staten address by 9th August. The items shipped out on the 21st August. This was after following their instructions in sending all details of all packages to ship out. I had a total of 5 packages. They confirmed receipt of 5 packages and shared photos to confirm. I was told that by Thursday, 26th, i will have the goods delivered to me. Things went downhill once the goods arrived in Kenya.
I received the invoice in my inbox to pay for the packages on 27th August despite (delay/ problem number 1). Once i made payments, i was told i would receive the good by Friday, 27th. Delivery was made on Sunday afternoon despite my constant emails requesting information. The cherry ontop of the cake, they have misplaced one of the packages (i have only received 4 packages). The fact that i have to send email after email following up on my package is least to say frustrating. I have no contact number to call other than the contact in USA which no one picks. Right now the most up to date information i have on email is that they have received my information and will contact me... Still waiting to see if this package will reach me. This will be the first and last time i use iMail and would not recommend you use them unless you are comfortable with the potential of your packages missing and dealing with such poor communication.

Besvarelse fra Ship from USA to Kenya
A lot has improved since they started…
A lot has improved since they started using Kenya Airways. Better not go back to slow airlines otherwise keep up the good improvements
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







