Ship from USA to Kenya Anmeldelser 138

TrustScore 3.5 ud af 5

3,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... Se mere

Bedømt til 5 ud af 5 stjerner

I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... Se mere

Bedømt til 1 ud af 5 stjerner

Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops,... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

DO NOT SEND your packages to staten island NY location.. There is no one to receive packages and carriers deliver packages anywhere on the side of the building .. even if it says dock, probably it go... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Eksportør

Skrevet af virksomheden

Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.


Kontaktoplysninger

3,5

Middel

TrustScore 3.5 ud af 5

138 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 25 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

This is honestly the best service to…

This is honestly the best service to ship goods to Kenya at the moment. The reviews don't do them enough justice. I mean I got my shipment in 6 days. One thing to note though is that they have their own way of managing deliveries. As long as you are okay with that, you'll be fine.

17. november 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Honest pricing

Honest pricing. Door delivery. It's like a mini FedEx. Only cheaper. Pricing is inclusive of Customs. If you continue with the speed and the door deliveries, then count me as a repeat customer

12. september 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I do a lot of shipments from the UK and…

I do a lot of shipments from the UK and US and I most times have an issue with pricing. I've used African Salihiya, Kentex, StatesDuka, Savo and the issue of volume has always triggered bad emotions but this one has the most genuine pricing. You pay for weight. That's it. Nothing else meant to fleece your pockets

11. september 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Unprofessional and frustrating last mile delivery

This was my first time using iMail to ship items from US. My disclaimer here is i had not read any reviews. I have previously used Kentex Cargo who were honest, reliable but slightly expensive. The term "cheap is expensive" is true and especially in this case.

I ordered items online that were all delivered to iMail staten address by 9th August. The items shipped out on the 21st August. This was after following their instructions in sending all details of all packages to ship out. I had a total of 5 packages. They confirmed receipt of 5 packages and shared photos to confirm. I was told that by Thursday, 26th, i will have the goods delivered to me. Things went downhill once the goods arrived in Kenya.

I received the invoice in my inbox to pay for the packages on 27th August despite (delay/ problem number 1). Once i made payments, i was told i would receive the good by Friday, 27th. Delivery was made on Sunday afternoon despite my constant emails requesting information. The cherry ontop of the cake, they have misplaced one of the packages (i have only received 4 packages). The fact that i have to send email after email following up on my package is least to say frustrating. I have no contact number to call other than the contact in USA which no one picks. Right now the most up to date information i have on email is that they have received my information and will contact me... Still waiting to see if this package will reach me. This will be the first and last time i use iMail and would not recommend you use them unless you are comfortable with the potential of your packages missing and dealing with such poor communication.

30. august 2021
Uopfordret anmeldelse
Ship from USA to Kenya-logo

Besvarelse fra Ship from USA to Kenya

4 items were already delivered to you yesterday and we confirmed that we were working on the 5th item and would confirm its status. The 5th item is already on its way to you now, less than 24 hours before you raised the issue.

Regarding delivery taking place on Sunday, we have a lot of deliveries to make immediately a shipment is designated as ready for dispatch. Sometimes more than a hundred deliveries in a day and delays can occur such as it did in your case. There is a lot of record keeping to be done with every client having multiple packages going to different places in the country.

We had already indicated multiple times that we would get back to you through all the channels you used to contact us. You only need to raise an issue once and we'll follow up on it. It's been less than 24 hours since you raised the issue and the 5th box is on its way to you

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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