IK Multimedia Anmeldelser 

''Cupport"

I bought a used Tonex one +. Reading all the posts about IK supplying a new serial number for used units made me feel confident about the purchase. I had a whole email battle with them and then finally the support manager stated that the policy changed.

They no longer provide new serial numbers for used units. Which means the pedal is a useless brick now.

This company doesn’t care about their customers, and gatekeeps basic functionality of their pedals.

This is a horrible company

I have waited one week and no response, poorest service ever in my lifetime, returning product, this really sucks, never again, I have a large following and made it well known the disappointment.

**Excellent customer support and a great experience!**

I’m really happy with the way IK Multimedia handled my situation. Their support team was incredibly helpful, polite, and understanding throughout the whole process. They took the time to look into my issue, check what had happened, and genuinely try to help me find a solution.

I truly appreciate the professionalism, kindness, and willingness they showed from start to finish.

It’s refreshing to deal with a company that genuinely cares about its customers and goes the extra mile to help them. This experience has left me with a very positive impression of IK Multimedia.

**Thank you so much to the whole team for your excellent customer service! Highly recommended!**

IK Multimedia makes excellent products, but its customer support is an embarrassment.
Following their website update, our entire purchase history has vanished from our account, leaving us unable to retrieve essential order information. Support is practically nonexistent: a contact form appears to be the only option, and I've previously waited up to a month for a reply.
Meanwhile, prices keep climbing. Charging premium prices while abandoning customers before, during, and after a purchase is simply unacceptable.
Universal Audio manages to respond within 24 hours, often immediately, with actual agents available for real-time interaction. Why can't IK Multimedia?
Perhaps IK Multimedia should look at what happened to Native Instruments. Brand reputation and excellent products are no substitute for customer trust.
Premium pricing demands premium service. IK Multimedia delivers only half the equation.

The truth is, they were very attentive and helpful; they managed to solve my problem.

Excellent response and cooperative employees

Amazing products and Customer Service. Compact, feature-full, great quality. If unsure, contact the IK Multimedia on advise on your use scenario as due to the choice, there could be another product more suitable for you then the other. I own their Mini Studio Monitors for entertainment and love those!

Great Customer Support!
I purchased a second-hand audio interface on Reverb.com & I had a hard time to register it.
I contacted Customer Support at IK Meultimedia and Ana solved my problem real fast. Product is now successfully registered :)
Thanks again!

This was the second time I have opened a ticket with IK Multimedia. Both occurrences were pleasant. There is always that little panic when something you spent money on doesn't work as you assumed it would. IK's personal response and solutions resolved that panic, as well as the issue of course. I am a brand loyalist at this point. Thank you!!

I am a long-time IK Multimedia user and was considering buying the Tonex Board. They offer a 100 euro coupon to people like me, who own already a few things from them, for a chunk of change already,so that makes it 899 euros (plus 20 for shipping, which is fine). However, looking closely at the checkout, IK Multimedia is using regional "value mapping", aka known as shafting the UK cusomers. EU buyers get a 919 euros total, that includes their local VAT, UK buyers are charged the exact same sticker price with the tax line simply switched to 0%. Instead of passing on the tax-free savings to an international buyer, IK is pocketing the difference. This means UK customers get penalized twice: once by paying an artificially inflated base price, and a second time when the courier hits us with the mandatory 20% UK VAT and handling fees at the border. It turns a 919 euro checkout into a final cost of nearly £960, more than 1100 euros. The hardware might be fine, but I'm not interested: this post-Brexit "pricing policy" is shameless and completely unfair to people living in the UK. Obviously I won't be buying from them, not this, not anything. The pedal is already a bit overpriced, but after this I don't want it even at half price.

I contacted IK Multimedia’s technical support and explained the situation in detail, including everything I had already tried. Their reply, after acknowledging the issue was still unresolved, was the following (translated from Japanese):

“We understand that you are still unable to download the file. We are currently investigating the cause, so we kindly ask that you refrain from contacting us repeatedly in the meantime.”

No estimated timeframe, no proposed workaround, no alternative download link — just a request to stop reaching out. This is the second reply I received, not repeated spam, so being told to stop contacting them felt completely unwarranted.

I paid for a product that I still cannot fully use, and the response I got treated my legitimate follow-up as a nuisance rather than addressing the actual problem. This is not how a company should treat paying customers, especially for a product this expensive.

Very disappointed with both the reliability of IK Product Manager’s download system and the tone of customer support’s response.

Even on a weekend they responded instantly to help me register my product. Can't possibly recommend their product support more! This is how a company should be run, thank you for your 24/7 support!

I bought the tonex plug about 6 month ago
Also purchases an additional hard case to protect it … I never dropped the device took real care of it …
Then one morning the headphone jack stopped working only getting a signal on one side amd then the device stopped responding couldn’t even shut it down !!! They claim a 2 years warranty I emails them and send them my guitar center proof of purchase and a short video of the device … they were actually wanting me to showcase how the speaker jack doesn’t work !!!! I’m a professional rhythm &Blues Soul artist & Sound engineer .
You can’t talk to anyone over the phone like every tech compagny ! Miserable society we live in theses day where they refuse to provide customers service and honor there warranty ! Ik Sucks Big time
There products are sub par and confusing software is time consuming to load and validate …
You guys need to slash all your workforce and hire smarter people trash your black & white logo amd start from scratch
Tonex plug sound quality is mediocre one can hear the cheap metallic headphone
Power amp though the profiles …
Mediocre . Don’t wast your hard earn money !

IK Multimedia's support team resolved two issues I was having with just one very detailed email. One was related to the Wah effect in AmpliTube, and the other was regarding a product download.
Top marks for their efficiency and kindness.

Never again!!!

I bought Amplitube 5 with interface a few years ago for 499,- € at the big T. For some reason I can only start the software in demo mode and the support is not very helpful. I should now buy the license for well over 200,- € new.

Ho acquistato da poco l'hardware arc on ear, non so se sia per tutti così, però i miei mix sono migliorati istantaneamente, soprattutto nel bilanciamento volumi e nell'equalizzazione, era da tanto che non mi trovavo così contento di un acquisto per il mixing.
5 stelle con lode

toda la información recibida muy clara. Ha sido de gran ayuda.