Love the delivery firstly Royal Mail are fantastic hand you your purchase and give a lovely smile to say thank you unlike Amazon it’s like it’s left by a ghost spooky Secondly I love how caring ige... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have only taken the B Complex at the moment but I’m afraid it has given me an upset stomach. I also don’t like the taste of them and it leaves a horrible after taste although someone says it doesn’t... Se mere
Virksomheden har svaret
I am fed up with this Company. I used their product years ago and it was beneficial. However, I can no longer use the vegepa as it is causing rashes on my face. They ignored my request and more are... Se mere
Virksomheden har svaret
Great site to navigate. Lots of information to help you decide on what you need. Wide range of products with excellent ingredients. My blood work has come back much improved in a matter of weeks sin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med vitaminer og tilskud
- Fitness- og ernæringstjeneste
- Ernæringsekspert
- Sportsernæringsbutik
- Wellnessprogram
Skrevet af virksomheden
Igennus is a family-run business based in Cambridge, UK, founded by our Chairman Jav Nazemi, and now led by his daughter, Mina, our CEO. The entire Nazemi family are involved in the day-to-day running of the company, including his younger daughter Roxana and his wife. The Nazemi family are supported by a close-knit team of talented people who share our values and bring expertise and inspiration, enabling us to remain strongly science-led. We only develop products we truly believe in and use ourselves.
Free 15-minute consultations
Skrevet af virksomheden
- Unsure where to start?
- Choice in nutrition supplements is diverse and the science is complex, so where do you start? If you would like tailored advice, book a free nutrition consultation on our website for your personal protocol.
Not satisfied with your order?
We’re here to help find the right solution
If you’ve changed your mind about your order, you may return unopened products within 14 working days of delivery.
If one of our products wasn't suitable for you, we’d welcome the opportunity to discuss this with you. Please contact our team at customercare@igennus.com, and we’ll review your case individually to find the most suitable outcome.
Kontaktoplysninger
St John's Innovation Centre, Cowley Road, CB4 0WS, Cambridge, Storbritannien
- 01223421434
- support@igennus.com
- igennus.com
Discover high-impact nutrition
3,9
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25 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love the delivery firstly Royal Mail…
Love the delivery firstly Royal Mail are fantastic hand you your purchase and give a lovely smile to say thank you unlike Amazon it’s like it’s left by a ghost spooky
Secondly I love how caring igennus are to support give advice gives you confidence
24. maj 2026
An early review
Too early in use to review health effect. But a clear information on the website, prompt delivery good prices.
22. maj 2026
Besvarelse fra Igennus Healthcare Nutrition
Hi Robert,
Thank you for your lovely review!
We are pleased to hear that you found our website informative, our prices competitive and our delivery service prompt. We completely understand that it's still early days with the product, and we appreciate you taking the time to share your initial experience.
We hope you continue to enjoy the benefits and look forward to hearing how you get on.
Best wishes,
Jen Middlebrook
Igennus Healthcare Nutrition
It could upset the stomach.
I have only taken the B Complex at the moment but I’m afraid it has given me an upset stomach. I also don’t like the taste of them and it leaves a horrible after taste although someone says it doesn’t with them. I am sorry I had to write this but it just doesn’t agree with me and I am worried I can’t take the other bottles of different pills either.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Igennus Healthcare Nutrition
Hi Jill,
Thank you for taking the time to share your experience, and we’re very sorry to hear that the Super B-Complex did not agree with you.
While our Super B-Complex is formulated to be gentle and well-tolerated, using clean ingredients with no artificial additives, we do appreciate that sensitivities can occasionally occur, particularly when introducing high-strength B vitamins for the first time. For those with sensitive stomachs, we generally recommend taking the capsules with food, as this may help reduce the likelihood of gastrointestinal discomfort.
We would also like to reassure you that the product has been extensively quality tested and is safe to use as directed. However, individual responses to supplements can vary, and we completely understand your concern following this experience.
Most importantly, our in-house nutrition team would really appreciate the opportunity to discuss this with you personally, review your experience in more detail, and help determine the best way forward for you. Please feel free to contact us at customercare@igennus.com, and one of our qualified nutritionists will be happy to help.
Thank you again for your feedback.
Melanie Rust DipION
Nutritional Therapist
Igennus Healthcare Nutrition
Very pleased with help received re…
Very pleased with help received re Vegan omega 3 with Astaxanthin. Not wanting fish oils, this is algae based & feel it is helping with clarity of thinking (80), eyes & heart health. Satisfied customer.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Igennus Healthcare Nutrition
Hi Joan,
Thank you so much for your lovely review.
We’re delighted to hear that our Vegan Omega-3 with Astaxanthin has been a good fit for you. It’s wonderful to hear that you’re already noticing benefits with clarity of thinking, as well as support for eye and heart health.
We truly appreciate you taking the time to share your experience, and we’re especially pleased to be supporting your wellbeing at 80 years young!
Thank you again for choosing Igennus.
Melanie Rust DipION
Nutritional Therapist
Igennus Healthcare Nutrition
Great site to navigate
Great site to navigate. Lots of information to help you decide on what you need. Wide range of products with excellent ingredients. My blood work has come back much improved in a matter of weeks since using the methylated multivitamins. My ferritin levels have improved from 7 to 39 in 3 weeks! I already notice the difference if I forget to take! Great communication and fast delivery.
You won’t be disappointed in any of their products or service.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Igennus Healthcare Nutrition
Hi Helen,
Thank you so much for your wonderful review.
We’re delighted to hear that you found the website easy to navigate and the information helpful in choosing the right products for your needs.
It’s especially rewarding to hear about the positive improvements you’ve experienced since taking our methylated multivitamins. An improvement in ferritin levels from 7 to 39 in just a few weeks is fantastic to hear, and we’re so pleased you’re already noticing a difference in how you feel day to day!
Thank you as well for your kind comments about our communication and delivery service. Our whole team appreciates your support, and we’re grateful that you took the time to share your experience.
Wishing you great health,
Melanie Rust DipION
Nutritional Therapist
Igennus Healthcare Nutrition
Great quick supplements
Great quick supplements. This is the only supplement brand I use for my kids. Clean, quality ingredients. Also I really like the omega 3. Highly recommend.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Igennus Healthcare Nutrition
Dear Iwona,
It’s lovely to hear that our supplements are your trusted choice for your children. As a family-run business, using clean, high-quality ingredients is incredibly important to us, so we truly appreciate your feedback.
We’re also very pleased that you’re enjoying our omega 3. Your recommendation and support mean a lot to us!
Thank you for taking the time to share your experience.
Wishing you great health,
Melanie Rust DipION
Nutritional Therapist
Igennus Healthcare Nutrition
Best vitamins/supplement brand I’ve…
Best vitamins/supplement brand I’ve ever used. Great formulations, top end ingredients and stuff that actually works. I use and could recommend so many of their products, but their Longvida Optimised Curcumin is absolutely elite
20. april 2026
Uopfordret anmeldelse
Every time without exception the…
Every time without exception the customer service is excellent, Always willing to guide and help , amazing patience and great at helping me navigate using the points I have gathered to use with a purchase .
15. april 2026
Uopfordret anmeldelse
Top-tier quality and incredibly fast shipping!
I recently switched to Igennus for my B-Complex, and the experience has been excellent.
What really sets this supplement apart is the ingredient profile. It’s a high-potency B-Complex with no artificial colours or flavours, so I really appreciate the clean formula. Plus, unlike many other brands I’ve tried, there is absolutely no aftertaste or digestive discomfort.
I was also blown away by the efficiency of the delivery. My order arrived in just 3 days, which was much faster than I anticipated.
It’s refreshing to find a company that delivers a premium product with such professional, speedy service. I am now using several supplements from this amazing company and will definitely be a returning customer.
27. marts 2026
Uopfordret anmeldelse
I’ve been getting my supplements on a…
I’ve been getting my supplements on a recurring subscription with Igennus for over a year now. They’re really reliable, trustworthy and very high quality and a great price point.
I’m very satisfied :)
6. november 2025
Uopfordret anmeldelse
Company lacks clarity
The website claims this product increases cellular omega-3 levels 3.5 times more than standard fish oil and 5 times more than krill oil. However, none of this is mentioned on the packaging. Instead, it only states that it is twice the concentration of standard fish oil. Additionally, the website says the product is IFOS certified, but there is no certification logo or mention of this on the package. In my opinion, while it may be a decent omega-3 supplement, it doesn’t live up to the claims made online. The product feels significantly less impressive than advertised. The information provided seems misleading.
Also, I recently placed my first order and purchased two omega-3 supplements (32,99 each). At the time of purchase, there was a promotion offering a free magnesium supplement. However, I did not receive the magnesium with my order. I later realised that it may not have been added to my basket, but as a first-time customer, this was not clearly explained during checkout. When I contacted customer service, they explained that “after 3 discount codes were applied, my order total dropped below the £50 threshold, so the order did not qualify for the free gift.” Understandable. But, this raises the question: why did the gift remain in the basket, and why wasn’t it removed automatically when the total dropped below the threshold?
In summary, everything about this company lacks clarity. Unfortunately, this experience has made me decide never to buy from them again, even though I usually spend a lot on supplements for my family of four.
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra Igennus Healthcare Nutrition
Thank you for taking the time to share such detailed feedback. We’re sorry that your first experience felt unclear and disappointing.
We understand how frustrating this can feel, especially as a first-time customer, and we appreciate you highlighting these points so that we can address each of them.
Regarding the product information, the differences you’ve noticed come down to how we communicate detailed research versus what can realistically fit on-pack. The greater increases in cellular omega-3 levels are consistent with published research on the specific omega-3 forms used, which we explain in more detail on our website. On the packaging, we prioritise essential and regulated information such as concentration and dosage.
Regarding IFOS certification, our omega-3 products are independently tested to IFOS standards, and batch-specific reports are publicly available (https://devcert.nutrasource.ca/certified-products/brand?id=IGLT). You’re right that this isn’t currently as visible on the packaging. We are in the process of updating this to make it clearer. During the transition, some products already in circulation may not display the logo.
We’re sorry for any confusion around gifts. We completely understand how frustrating this experience must have been, and to be transparent, it’s something that frustrates us too. Currently, if discounts reduce the order below the qualifying threshold, the gift is removed at checkout. We recognise this isn’t as clear or seamless as it should be, and we’re actively working to improve it as part of upcoming website updates.
As a family-owned business, we value transparency and trust, so your feedback genuinely helps us identify where we need to do better.
Thank you again for your honest feedback.
Nina Bailey BSc (Hons), MSc, PhD, RNutr
Chief Science Officer
Igennus Healthcare Nutrition
Great company and great products
Great company and great products. The staff are really helpful and knowledgable too!
1. marts 2026
Uopfordret anmeldelse
Great products, excellent service
The supplements from this company are extremely high quality and I have experienced a remarkable change in my energy and inflammation from using their methylated B and Omega-3 and astaxanthin. I’ve given many of their products to my son who is a professional tennis player as he has suffered from knee injuries periodically and he says that his energy and stamina has increased and knee inflammation has also been greatly reduced. He took the B, Omega-3, astaxanthin and also curcumin. Deliveries are always fast. I rate the company 5 stars.
20. december 2025
Uopfordret anmeldelse
I am fed up with this Company
I am fed up with this Company. I used their product years ago and it was beneficial. However, I can no longer use the vegepa as it is causing rashes on my face. They ignored my request and more are on their way. I never thought they would be so unprofessional and will never again recommend them to others, as I once used to.
21. december 2025
Uopfordret anmeldelse
Besvarelse fra Igennus Healthcare Nutrition
Hi Diane,
We’re sorry to hear about your recent experience and that the product no longer suits you.
To clarify, your order was placed as part of a subscription that includes a minimum of 3 orders at a discounted rate. During this period, customers are always welcome to change the product on their subscription to something more suitable or cancel early by settling the remaining balance of the discount they have received. As outlined in our subscription terms, we’re unable to cancel the subscription or stop shipments without one of these options being selected.
Our team is always happy to help find a suitable solution, and we have since cancelled your subscription as a gesture of goodwill.
We appreciate you taking the time to share your feedback and are sorry that this experience did not meet your expectations.
Kind regards,
The Igennus Healthcare Nutrition Team
Best collagen in the market
Excellent clean collagen, would definitely recommend
22. juli 2025
Uopfordret anmeldelse
Incredible supplements!!
I've been using Igennus Omega 3 with vit D capsules and the multivitamins for women and have been so impressed! The customer service is excellent and so friendly with very quick replies. The products are exceptionally good quality but at a very fair price. Very impressed! Thank you Igennus!!
1. september 2025
Uopfordret anmeldelse
Fishy Smell, Bad Reaction, No Refund
I bought Astaxanthin from this company, and it had a strong fishy smell, clearly indicating oxidation. After taking it, I experienced a bad reaction. When I contacted the company, they refused to issue a refund.
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Igennus Healthcare Nutrition
Thank you for taking the time to share this feedback, and we sincerely apologise for your experience.
We’re concerned to hear about the reaction you experienced, and we regret that we weren’t able to offer a resolution that felt fair or supportive to you at the time. While astaxanthin can naturally have a mild marine scent due to its algae source, an adverse reaction is not something we would typically expect. We completely understand why this caused concern and this should have been escalated to our Chief Medical Officer for investigation at the time.
Although some time has now passed, we would genuinely still appreciate the opportunity to review your experience with you directly. If you would be open to this, please contact us at customercare@igennus.com. We completely understand if this now feels too late, but we would like to reassure you that your feedback has helped us review our internal processes and how we support customers, including our refund policy and the way health and quality concerns are escalated to the appropriate teams.
Kind regards,
Igennus Healthcare Nutrition
If I could give zero then that is what…
If I could give zero then that is what I will give to this company for worst customer experience.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Igennus Healthcare Nutrition
Hi Kiran,
I’m really sorry to read that you were so disappointed with your experience. Although we realise some time has passed since you left this feedback, we’d still genuinely appreciate the opportunity to better understand what happened and try to put things right.
We’ve recently updated several of our processes as part of our ongoing commitment to improving our service and customer experience, so feedback like yours is incredibly valuable to us.
If you’d be willing to contact us directly, our team would really welcome the chance to look into this in more detail and see how we can help. You can contact us directly at customercare@igennus.com for any further support with this issue.
Kind regards,
Igennus Healthcare Nutrition
Bought some l theanine gummies from…
Bought some l theanine gummies from here. They taste absolutely disgusting! Nauseating!!
Vile!!
I wouldn't risk buying anything from this website again.
Don't risk it
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Igennus Healthcare Nutrition
Hi Tasha,
Thank you for taking the time to leave your feedback. Firstly, we want to acknowledge and apologise for the delay in responding to your review.
We’re sorry to hear how unpleasant you found the gummies' taste. We understand how disappointing that experience must have been, and we appreciate your honesty.
Since your review, we’ve updated a number of our customer support processes and policies as part of our ongoing commitment to improving the customer experience, and feedback like yours plays an important role in that.
If you’d be open to contacting us directly, we’d still really appreciate the opportunity to make things right - whether that’s through offering you a replacement product or an alternative format.
Our qualified nutrition team would also be happy to offer a free 15-minute consultation to discuss your experience and help recommend products better suited to your preferences: https://igennus.com/pages/book-a-consultation
Finally, you can contact us directly at customercare@igennus.com for any further support with this issue.
Kind regards,
Igennus Healthcare Nutrition
Don't trust this company
Don't trust this company. After you place an order, they change it afterwards without notice, so you paid for something that they won't deliver
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Igennus Healthcare Nutrition
Hi Cristina,
Firstly, we want to acknowledge and apologise for the delay in responding to your feedback.
We’re very sorry to hear that your experience left you feeling misled and disappointed. Looking back, we recognise that it was not made clear enough during the checkout process that applying a discount code could cause a free gift to be removed from the order, and we completely understand how frustrating that would have been.
Since then, we’ve reviewed the promotions that we offer as part of wider improvements to our processes and policies, with the aim of making the customer experience clearer and more transparent. Feedback like yours has been an important part of that.
We’d still really appreciate the opportunity to look into this further and make things right if you’ll allow us. Please feel free to contact us directly at customercare@igennus.com so our team can review your order and offer further support.
Kind regards,
Igennus Healthcare Nutrition
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.