iGarden Anmeldelser 

Thank You for all support. I look foward to test the Swim Jet.

easy customer service. Replied to questions in a timely fashion. Would highly recommend

We are eagerly awaiting our swim jet!! Since placing the order igarden have been very responsive to any queries I have had and have gone out of there way to be helpful

I'm genuinely impressed with their customer service and responsiveness. I emailed their customer care team and was advised that they would get back to me within 24 hours. To my surprise, just 30 minutes later, I received a detailed response in my inbox at 9:00 pm!

This level of prompt and attentive customer service will certainly help the company grow and stand out from its competitors. I'm now even considering replacing my current Bunnings pool robot with one of their products as well!

Amazing responsiveness...usually in hours
Always pleasant and open
Plus great product

This is a follow-up to my review dated late October. I had originally returned a six-month-old vacuum for a charging defect. It would no longer charge and it would just blink. I had no problems prior with the vacuum on my kidney- shaped pool. It did an amazing job… in order to get my new vacuum sent, I have in email that I had to leave a positive review in order to continue the process of the return. Since when do you have to leave a positive review in order to get a product replaced?? then they noted that it was an unprompted review. No, they absolutely prompted it, and I have it in email the new vacuum that was sent to me was a little different than my first vacuum. It is definitely not as strong or thorough and does not climb the walls of my pool properly, I’ve sent videos, answered every message, and there have been many and had to repeatedly repeat the same messages over and over as it goes through different names of people, but they don’t seem to comprehend what you’re saying. Then they told me I need a daytime video, and a picture of my whole pool when their brand vacuum previously took care of this pool with no problem, so it’s continually another excuse of why it’s not working properly, then with me being told that I don’t know how to use the vacuum properly when I’ve been using one for over six months that I would’ve kept with no problem if it wouldn’t have had the glitch with the charging. I’m not sure where this company is based or who is representing it, but the communication is repetitive and not helpful. More accusatory than it is correction

Outstanding Customer Service – Gloria Deserves Recognition! ⭐⭐⭐⭐⭐

I had an absolutely wonderful customer service experience with Gloria at iGarden! From the very beginning of our conversation, she demonstrated exceptional professionalism, patience, kindness, and a genuine commitment to customer satisfaction.

Gloria took the time to answer my questions thoroughly, address my concerns, and ensure that I felt comfortable and confident with my purchase. What impressed me most was her willingness to go above and beyond to provide a personalized customer experience. She was attentive, knowledgeable, courteous, and incredibly reassuring throughout our interaction.

In a time when exceptional customer service can sometimes be difficult to find, Gloria truly stands out. She made me feel valued as a customer rather than simply another transaction.

Her dedication to providing outstanding service reflects positively on iGarden and speaks volumes about the importance of having employees who genuinely care about their customers.

Gloria is an outstanding representative and a tremendous asset to the iGarden team! I sincerely hope management recognizes her for the exceptional service she provides.

Thank you, Gloria, for making my shopping experience such a positive and memorable one. Your kindness and professionalism did not go unnoticed!

Five stars for Gloria and an excellent customer service experience!

iGarden is the best, especially their customer service. Thank you iGarden for helping me with my pool cleaning.

Great communication and easy to work with! Anxiously awaiting my order!

I would like to provide a final review of the exceptional customer service from iGarden. I returned my dead K36 unit after i was provided a paid label. 4 days later i recieved a brand new unit. Not a refurbished K36 but the latest model. I was honestly shocked as i did not expect to have the unit replaced with the latest model. It comes in a matt finish and has a double filter and an improved charging unit. I can seriously recomnend iGarden products. They stand by their warranty and the customer support is outstanding. They went above and beyond in everything they did from my first contact. The company must have great training but also have dedicated employees who care about iGarden products and fhe end user customer. J can't praise them highly enough. Thank you for all that you do.

I had a very pleasant experience with customer service. They were very polite and helpful in helping me to understand the issues with the pool cleaner and instructing me what to do.
In the end, it was operator error and not their fault. I’m not really computer savvy but I get bye, and with their willingness help me, my cleaner is again working fine!

Excellent Swimming Performance – Surprisingly Impressive!

Incredibly easy to set up and install. It took barely a couple of minutes to get it into the pool and start testing.

I was extremely sceptical about whether it would actually be effective for freestyle swimming, but boy, was I surprised!

The current is impressively strong, smooth and consistent, with no issues breathing or maintaining a natural swimming stroke. It feels more like swimming against the current in an open river than doing laps in a pool, but it's definitely an effective swimming workout.

My only complaint is the height-adjustment locking knobs. They're quite finicky to operate, and if you need to adjust the height regularly, I can see this becoming frustrating. This is one design feature that really should be improved.

Overall, I'm genuinely impressed. It has exceeded my expectations and delivers a surprisingly realistic and effective swimming experience.

Quick response and replaced my unit

The cordless iGarden pool cleaning robot has proven a solid investment compared to the established brand that needed constant repairs. I only need to charge it once per week which is convenient. The three-year warranty is the strongest in the industry and they stand behind it.

Service was quick and amazing.

Purchasing from Australia, I just had a great customer experience with the iGarden team related to my order. Keen to start my swimming strokes. Thanks iGarden team for the great services. Definitely recommend!

Responsive communication. Positive service and purchasing experience. Easy to use website.

The service was fast and the purchasing experience was incredibly efficient. Looking forward in spending many hours in my pool swimming with my X35- P60.
Lots of fun times ahead.

igarden support team were very friendly and responsive to my email queries regarding jet swim systems. They assisted me to select the right model for my family/fitness use that would be compatible with my pool.

Great response from iGarden and very helpful service in arranging delivery of the swim jet. The ordering process through the website was quick and easy. Very excited to start swimming with the iGarden X35-P60!