What a waste of money, the children got a couple of minutes of flight time which included the high fly and VR experience within that time. The upsell at the reception was very misleading and the photo... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I paid for my daughter's flight videos and pictures but when I was sent the download links, they are asking me to pay more money before they can allow the download!! this is unacceptable. It has been... Se mere
Tanya was so friendly and helpful and made us feel less anxious. She had a lovely manner. Luke was our instructor and he was brilliant. We both were 1st time flyers and he was reassuring and helpful... Se mere
I had a physical injury over a year ago that has left me unable to fly for the time being. Instead of allowing me to cancel my subscription to Flight Club, they have continued to take payments, even t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The UK's leading provider of Indoor Skydiving Experiences
Kontaktoplysninger
602 Marlborough Gate, MK9 3XS, Milton Keynes, Storbritannien
- 0845 331 6549
- support@iFLYworld.co.uk
- iflyworld.co.uk
2,3
Under middel
141 anmeldelser
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Har besvaret 74 % af deres negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A rip off, NOT worth it
We drove 2.5 hours and spent £160 for 2 of us to fly for x2 goes of 55 seconds.
It was an absolute waste of time and not worth the money. If it was 20-30minutes each, I would have been happy.
We had a room full of people watching us and it was very pushy, trying to upsell and spend more money. We brought the photos but they are utter crap.
If I was going to spend £160, I’d rather have a day out somewhere. 4 minutes at £40 per minute, it extortionate. They made us lock our phones away at the start before suiting up, so we couldn’t take our own images either.
1 giant con. The car park isn’t free either. Anyone who’s happy with this is either rich and spoilt or has very low expectations.
18. august 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear you left feeling disappointed with your visit.
Each iFLY package includes two flights per person, with each flight lasting around 50–60 seconds — replicating, and often exceeding, the freefall portion of a real skydive. While time in the tunnel can feel short, the full experience lasts around 1.5 hours including training, gearing up, and your flights.
Extras such as the High-Flight and media packages are optional add-ons. Many guests choose them and highlight them as a favourite part of their visit, but they are not required in order to enjoy the experience. Guests are also welcome to take their own photos from the viewing area, though cameras and phones can’t be taken into the tunnel itself for safety reasons.
We understand your concerns about value for money, and we do regularly offer special promotions and return flyer deals for those who’d like to fly again at a reduced rate.
If you’d like to provide further details about your visit, please feel free to contact us at support@iflyworld.co.uk or call us on 0161 359 7040.
Best regards,
The iFLY Team
Tedd was our instructor today and he…
Tedd was our instructor today and he was lovely. fab experience
18. august 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Mollie,
Thank you for sharing your feedback — we’re so pleased to hear you had a fab experience! We’ll be sure to pass on your kind words to Tedd, he’ll be delighted to know he made your visit so enjoyable.
Best regards,
The iFLY Team
Good fun, but bit of a joke company really..
I enjoyed the experience for the most part, have done it twice, at Milton Keynes and at the O2, and both times have purchased tickets for next time upon leaving as it's cheaper if you buy them on the day post-flight..
However..
the second time around the expiry on the tickets was much sooner than the previous year, and whereas yes, they do encourage you to book in asap, me and my misses don't have the luxury of knowing when we're going to be available in the coming months. Suffice to say, my tickets expired before I could use them, despite me realising that was the case just BEFORE they expired (the reminder emails were going straight into my junk folder) and attempting to phone ifly customer services twice, once BEFORE they'd expired and again a week later after they had expired, but on both occasions, after a period on hold with no answer I was channeled into leaving my details on an answer machine under the promise that I would receive a call back.. which of course to this day, well over a month down the line I've still heard absolutely nothing! So that's a perfect waste of good money that I'll likely never see again, thanks. I don't understand why the tickets should expire after five months, we've paid for the experience and now ifly just keep the money and say 'sorry mate, that's just how it goes..' Frankly it's ridiculous, and shouldn't be allowed. It's a bloody racket is what it is, so just beware that you know exactly what you're getting into before you decide to fork over your hard-earned to this company.
The experience includes two one minute flights for your money, and that is all. I knew that in advance, and I accepted it as an expensive experience. The fact that the pictures and videos of the flight are an optional add-on at a premium and not included in the price is an absolute JOKE, it's not like there's hard copies or anything, it just a digital transfer through an email link, it literally costs the company zero to produce these, or some penny's at an absolute push, it's just one big hard sell moneygrab 👎
The high-fly experience is also vastly overpriced and really not worth it unless you've got money to burn for few seconds experience.
All that said, the staff were all friendly and helpful and just doing their job, it's not their fault the company seems to care more about milking you for all you're worth than customer satisfaction or communication. The first time we bought after-flight tickets for 'next time,' we had a good nine months before they expired, and if memory serves, we actually received a phone call from the company some weeks in advance warning us as such, so why hasn't that happened this time around, and indeed why has the expiry date been massively reduced?!?
It's a decent albeit short and pricey experience, but know what you're getting before you buy eh..
13. juni 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi,
Thanks for sharing such detailed feedback. We’re glad to hear you enjoyed the flying itself at both Milton Keynes and the O2, and that you found our staff friendly and helpful.
We’re sorry to hear about the frustration with your return flight vouchers. These vouchers are offered at a discounted rate on the day of your visit and are valid for a set period to encourage early booking, as our diary fills up quickly. The validity period for return vouchers has not changed, so it’s possible that on your first visit you purchased a different offer — such as a gift voucher — which has its own terms and expiry date. We also recommend checking your junk or spam folder for reminder emails, as it sounds like these may not have reached your inbox.
Regarding your other points, the High-Flight and media packages are optional extras. The High-Flight requires additional wind speeds and instructors with specific training, and while many guests choose to include it and often highlight it as the most exciting part of their visit, we understand it’s not for everyone — which is why it’s offered as an optional upgrade. The media package is professionally captured from inside the wind tunnel, and while many guests choose to purchase it for the unique angles, you’re always welcome to take your own photos or videos from the viewing area.
If you’d like us to review your booking or discuss your expired vouchers further, please feel free to contact us at support@iflyworld.co.uk or call us on 0161 359 7040 with your booking number.
Best regards,
The iFLY Team
Great experience ,fun with the kids.
Great experience ,fun with the kids.
Please don't bother buying the pictures..
Prepaid...very,very poor quiality
1. august 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Denise,
Thanks for your feedback — we’re glad to hear you had a great time with the kids!
We’re sorry to hear you weren’t satisfied with the quality of the photos. Capturing clear images inside the wind tunnel can be challenging due to the lighting and motion, but we understand how important those memories are. We’ve shared your comments with the team so we can continue improving.
If you have any additional questions, feel free to contact us at support@iflyworld.co.uk or give us a call on 01613597040.
Best regards,
The iFLY Team
High flight is a rip off
Don’t do the high flight for £20 it’s a total rip off. My daughter has done it a few times in the past and they always went right up. Now you’re lucky to go half way up the chamber and it’s over in a few seconds. Worst £20 iv ever spend
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Boise,
Thanks for your feedback. We're sorry to hear the High-Flight didn’t meet your expectations this time.
The High-Flight is an optional extra that involves increased wind speeds and requires instructors with specific training. While many guests choose to include it in their experience — and often mention it as a highlight — we understand it’s not for everyone, which is why it’s offered as an add-on.
The height reached can vary depending on several safety factors, including the flyer’s age, body position, and confidence level at the time of flight. Our instructors always prioritise safety while aiming to deliver an exciting and memorable experience.
Best regards,
The iFLY Team
Poor experience so far….
Brought 2 vouchers here with the intention to use in November for my 2 young children as we’ve booked gladiators. Went to book and the voucher is limited in terms of times non of which are suitable or disclosed at the time of booking!
Phoned and emailed to complain and told I had a few options, either they will accommodate if they can or I could have a refund. Since this email I’ve heard nothing despite chasing twice! Complete disappointment that no one is resolving especially given the sale was made under false info! Would not recommend as the lack of customer service has put a real dampener on this company!
15. juni 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Donna,
We’re really sorry to hear about the frustration you’ve experienced and the difficulty getting your voucher booking resolved — that’s not the level of service we want to provide.
While some vouchers do have set availability, we aim to make this clear at the time of purchase, and we’re sorry this wasn’t your experience. Your situation should also have been followed up properly, and we apologise for the delay.
Please give our team a call again at 0330 191 3982 and provide your order number, so we can review this as soon as possible.
Best regards,
The iFLY Team
A horrible, expensive experience
As an experienced flyer, I paid £400 for a session with a coach to work on a particular move I have been struggling with.
For some reason, an ifly instructor always needs to be present even when the accredited coach is vastly more skilled and experienced. The ‘instructor’ on duty that day - who I’d never seen before - was extremely arrogant, aggressive, unpleasant, unprofessional and heavy handed. He effectively hijacked the session and did his best to undermine my confidence rather than creatingthe safe, supportive and positive learning environment there should be.
I called the customer service line to try to complain and was promised a senior member of staff would call me back. I’m still waiting…..
I’ll repost an update on whether they to choose to acknowledge, learn and put right (as a reputable company would) or whether they simply seek to hide behind the usual platitudes and generalisations.
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Alan,
Thank you for taking the time to share your experience. We’re truly sorry to hear your coaching session did not meet expectations, especially given your investment and commitment to progressing your flying skills.
We understand how important it is for experienced flyers to feel supported and safe, and it’s concerning to hear you felt your session was undermined rather than enhanced. While it is a standard safety requirement for an iFLY instructor to be present during tunnel time, this should never come at the cost of creating a respectful, positive learning environment. Your feedback will be shared with the local team for review.
We’re also sorry to hear you haven’t received a follow-up after reaching out. We’d like to look into this. Please email us at support@iflyworld.co.uk with your booking reference and best contact details, or call 0330 191 3982, and we will ensure a senior member of the team contacts you directly to discuss your experience.
Thank you again for bringing this to our attention. We appreciate the opportunity to address this properly.
Best regards,
The iFLY Team
Reviewed In public interest
❌ Lack of clear instructions: No proper answers on where to stand or what to do between flights; confusion among group on how many flights they can do under what they have paid and where to stand if they don't want to add additional flight.(As everybody just has to sit back into the queue due to lack of space and sealed doors during session.
❌ Unfair upselling: High flight upgrade (£20 extra) was offered during the same time slot as the basic flight, making it feel forced and rushed.
❌ Pressure tactics: My partner was pressured into taking the high flight even though she didn’t want to; staff later denied it and still charged us.
❌ Billing issues: £20 extra charged without proper consent or discussion; concerns were not acknowledged or resolved at the billing counter.
Reviewed In public interest !
25. maj 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Mohit,
Thank you for sharing your experience. We're sorry to hear that your visit didn’t go as expected.
Clear communication and a smooth experience are key priorities for us, and we’re sorry that things felt confusing during your session. We’ll review your feedback with the local team to ensure instructions between flights are clearer and that guests feel confident in what’s included in their package.
The High-Flight is always intended to be an optional add-on, and it’s important to us that guests never feel pressured into selecting it. We’re especially sorry to hear that your partner felt uncomfortable, and that your concerns about billing weren’t properly addressed—this is not the standard we aim for.
Feel free to contact us at 0330 191 3982 or support@iflyworld.co.uk with your booking reference so we can look into this further and follow up directly.
Best regards,
The iFLY Team
Sky diving & heights
Sky diving & heights - I dont like heights particualry but i wanted to give the experience a go in Milton Keynes as something i havent done before. Really friendly, encouraged me to do the high fly and glad i agreed to it - Booked for more sessions as i enjoyed it so much. Thanks to Josh who made the whole experience enjoyable and coaches well.
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi,
Thank you for sharing your experience! We’re so glad you decided to give indoor skydiving a try—even with a fear of heights—and even happier to hear that you enjoyed it enough to book more sessions! That’s exactly what we love to hear.
We’ll be sure to pass your thanks on to Josh—he’ll be delighted to know he helped make your visit so memorable. We look forward to welcoming you back to the wind tunnel soon!
Best regards,
The iFLY Team
Cowboy company - avoid
Got a voucher for my 11yr old daughter- ifly experience, certificate, photos and videos included. Actual experience was great but no certificate attached to follow up mail and link to download photos & videos did not work. Emailed customer service who acknowledged and promised to issue certificate. Received another mail with link to buy photos & videos. Emailed the support team two weeks ago. No response. Still no certificate. No photos or videos. Unacceptable.
17. april 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Justin,
We’re truly sorry to hear about the issues you’ve experienced. It’s disappointing that you didn’t receive everything included in your voucher, and the lack of follow-up has understandably added to the frustration.
Unfortunately, we’re currently experiencing a technical issue affecting the automatic delivery of certificates via email, and we apologise for the inconvenience this has caused. Our team is actively working to resolve it as quickly as possible.
To help us sort this out promptly and ensure you receive the media and certificate your daughter is entitled to, please give our customer service team a call at 0330 191 3971. They’ll be happy to assist you directly.
Thank you again for bringing this to our attention.
Best regards,
The iFLY Team
My son aged 8 had a terrible experience…
My son aged 8 had a terrible experience and felt traumatised with anxiety for days. The noise was too much for him and he felt he could not breathe during the “flight”. The panick attack resulted in him not being able to complete the session. I paid £68.99 for three seconds of experience. Once I requested the instructor my son to leave the flying chamber, nobody checked if my son was ok and if we would like at least a partial refund. The instructor had an airplugs for himself but we were not offered these and not even advised of the noise. There is no information about the conditions of the flight prior to purchasing a ticket. Disgraceful, especialy no consideration to autistic children who are sensitive to loud noise and prone to panick attacks. Avoid. Save your money.
16. april 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Tobias,
We're truly sorry to hear about your son's experience and the distress it caused. We understand how overwhelming the noise and sensation of indoor skydiving can feel, especially for younger or more sensitive flyers, and it’s upsetting to hear that it led to such anxiety.
Earplugs are available for all flyers, and we aim to explain what to expect during the pre-flight briefing. We're sorry if this wasn’t made clear enough during your visit. Your feedback is very important, and we’ll be sure to share it with the team.
If you’d like us to look into your visit further, feel free to contact us at 0330 191 3982 or support@iflyworld.co.uk.
Best regards,
The iFLY Team
Dominic was brilliant
Dominic was brilliant, there were a lot of us and we had so much fun. The instructors are brilliant, they make you feel safe, explain everything and it was honestly the most fun. When you book it doesn’t feel like the time of 2 flights is enough but really does feel like a long time once you are in. Definitely worth the upgrade to go high despite the cost, elevated the experience hugely. Some of us paid to go back again it was a great experience. The bigger your group the better as you get to encourage each other. Couples will just end up watching a lot of strangers go up in a wind tunnel which is less fun for sure
18. april 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Rebecca,
Thank you so much for your amazing feedback! We're thrilled to hear you had such a fun time and that Dominic made the experience even better—he’ll be delighted to hear your kind words.
It’s great to know the High-Flight was a highlight for you—it really does add something special! And you're absolutely right, sharing the experience with a group can make it even more memorable.
We appreciate you flying with us and hope to welcome you and your crew back again soon!
Best regards,
The iFLY Team
Went to the O2 Ifly and left…
Went to the O2 Ifly and left underwhelmed. Watched the video of the high fly and decided to pay the extra £20 each. The video shows people going to the top, we barely went halfway. I complained to the instructor and he said they haven’t done that in a few years. False advertising. Don’t waste your time and money
12. april 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Richard,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your High-Flight experience didn’t meet your expectations.
The High-Flight is an optional add-on that gives flyers a chance to experience a dynamic lift higher in the tunnel, guided by a specially trained instructor. It’s a highlight for many guests, and we do our best to explain what’s included on the day so expectations are clear.
We’re sorry to hear the experience didn’t match what you had in mind and appreciate you flagging this. We’ll make sure your comments are shared with the team.
If you’d like to discuss the experience further, please feel free to contact our team at 0330 191 3971 or email support@iflyworld.co.uk.
Best regards,
The iFLY Team
George was wonderful
George was wonderful. I had an amazing time flying in the sky diving tube especially the fly high part. Wish it was cheaper so I could come more often! 😀
11. april 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Deniz,
Thanks so much for your kind words—we’re thrilled to hear you had an amazing time! George will be happy to know he made your experience so memorable.
The High-Flight is definitely a guest favourite, and we totally get wanting to come back for more. If you ever decide to return, keep an eye out for special offers and return flyer packages that can help make repeat visits more affordable.
Hope to see you flying with us again soon!
Best regards,
The iFLY Team
I wouldn't recommend it
I wouldn't recommend it. You pay £43 for 2 minutes in the tube after that you'll be sat watching other people take turns and it's not worth the cost. The price of this experience should be £15 including the go higher as it only lasts 20 secs. Save your money don't take the kids go elsewhere like go karting where you get minutes for your money, bowling, arcade, theme park any other place but here. Dam rip off!. £43 for 2 minutes and then £20 for the full experience to fly above the trainers hip. You've Been warned
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Linda,
Thank you for taking the time to share your thoughts. We’re sorry to hear the experience didn’t quite meet your expectations.
Each flight is designed to replicate the freefall portion of a skydive, lasting around 50 to 60 seconds—which is actually longer than the freefall in a tandem jump. The full iFLY experience takes approximately 1.5 hours from arrival to departure, including check-in, gearing up, briefing, and flight time. While the flying time itself may feel short, we aim to make every moment exciting, well-supported, and memorable.
The High-Flight is an optional add-on for those who want to experience flying higher in the tunnel with a specially trained instructor. While many guests choose to include it, we know it’s not for everyone—which is why we offer it as a choice. The additional charge reflects the extra wind speeds and instructor expertise required to deliver that part of the experience safely.
If you’d like to discuss anything further feel free to contact us at support@iflyworld.co.uk or call 0330 191 3982.
Best regards,
The iFLY Team
Very poor and substandard, please read before booking
Having booked IFly for a present for my Grandchildren, we turned up at Manchester, the staff where very good as instructors and like most have said, upselling the High Fly experience, which is a total RIP OFF!! Going up and down the flight twice for £20, not even lasting 10 seconds. Then at the next flight the staff continually asking if they wanted high fly again!! it became a bit of a joke.
Then we get to the media package which once again is a complete RIP OFF!!! We were supposed to get a photograph and video from each flight. The Video's consisted of our youngest Grandson stepping into the chamber for 3 seconds then back to IFly advertising themselves. Photographs are very poor standard and you cannot make out who is flying, it could be anyone, I don't think a photograph of someone's feet is acceptable. What could have been a very good experience was turned sour by upselling staff and poor quality media, which is advertised so differently.
I would not recommend IFly to anyone!!!
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Brian,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
The High-Flight is an optional add-on for those who want to fly higher in the tunnel with a specially trained instructor. While many guests choose to include it in their experience, we understand that not everyone wants to—which is why it’s offered as an extra. It’s recommended during booking and pre-selected unless removed, giving guests the flexibility to decide in advance or on the day. The additional charge reflects the extra wind power and instructor control required to deliver this part of the flight safely.
Your comments about the media package are especially concerning, and we’re sorry to hear that what you received didn’t meet expectations. We’ll make sure your feedback is shared with the relevant team for review.
If you’d like to discuss anything further, feel free to contact us at support@iflyworld.co.uk or call us on 0330 191 3982. We’ll be happy to help.
Best regards,
The iFLY Team
Good, not great.
I'm glad I tried this, because I've always wanted to. The suits we were given were very clean, and even smelled good, overall hygiene was great too. The instructor was super friendly, and helpful. The experience itself was not worth what I paid. We got just a few minutes of flying time. I paid extra for the high flying experience too, was taken up twice - lasted just a few min. I don't think I'd do this again, but I'm glad I tried it.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Omar,
Thank you for sharing your feedback—we really appreciate you giving indoor skydiving a try and taking the time to let us know how it went.
It’s great to hear you found the gear clean and well-maintained, and that our team made a positive impression. We’re proud of the environment we create and the service our instructors provide.
We understand that the experience can feel brief, especially on a first visit. Each flight is designed to replicate the freefall portion of a skydive—lasting around 50–60 seconds—which is actually slightly longer than a traditional skydive.
As for the High-Flight, it’s an optional add-on that we often recommend for guests looking to add an extra thrill to their flight. While many enjoy this part of the experience, we understand it’s not for everyone—which is why we offer it as a choice.
We’re grateful you gave it a go and hope it brought you a moment of excitement. If you have any further feedback or questions, we’re always happy to hear from you.
Best regards,
The iFLY Team
We've been going monthly for over a…
We've been going monthly for over a year now and my son has enrolled in the Flight Club. We have seen lots of happy faces with only 1 person who complained about the price given the time they received over this time. I must stress on behalf of iFly that this is not an amusement ride but an experience into skydiving as it is the nearest thing you will get to it. If you are only going the once or as a gift this is worth every penny as you'll get to experience the thrill of the wind against your body at the same speed as though you were actually skydiving. You can tick this off your bucket list in a safe environment. The cost of running those massive turbines is not cheap and that is on top of the business lease, bills and staff.
My son is now learning his level 2 training (on his back) with Flight Club and is receiving structured skydiving training as his ambition is to follow his dad and skydive when he's older. Flight Club offers 10 subsidised flights, a free 4 flight bring-a-friend voucher every 3 months, use of a full face helmet and Flight Club evenings, well worth it as it is the cost of a regular 10 flight for a return user. So, if you plan on going regularly after your 1st experience, definitely consider the Flight Club 😉
23. marts 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Mark,
Thank you so much for taking the time to share your thoughtful and detailed review. We're absolutely delighted to hear how much your son is enjoying his time in Flight Club and that iFLY has become a regular part of your lives over the past year.
You're right—it’s not an amusement ride, but a unique way to experience the sensation of skydiving, and we're thrilled that you've connected with it in that way. The passion and consistency your family brings are exactly what makes our community so special, and it's amazing to hear your son is now training back-flying skills. What an exciting journey!
Thanks again for the kind words and continued support. We can't wait to welcome you back to the tunnel soon.
Best regards,
The iFLY Team
Disappointed
Be prepared for upselling and sales pitches from start to finish. We paid £100 for two tickets for young children as a birthday gift however, if you want more than a few seconds of floating, you need to pay an extra £20 PER FLIGHT for a high flyer add-on. This lands you with a bill at the end that almost doubles the cost of the ticket. This is sprung on you during the safety briefing, not at all very clearly, and all part of a carefully planned out method of upselling in front of children. The instructor unwittingly let slip that they work on some kind of incentive scheme. The whole thing left a bitter aftertaste on what should have been an enjoyable day.
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Robert,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations.
The High-Flight is an optional add-on designed to enhance the experience for those who choose to include it. It’s recommended during booking and explained in the pre-flight briefing so that guests can make an informed decision. We appreciate your feedback on how this was communicated, and we’ll ensure it remains as clear as possible for all flyers.
Regarding your concerns about upselling, our priority is always to provide a memorable and exciting experience for all flyers. If there’s anything else we can assist with, please feel free to reach out at support@iflyworld.co.uk or call 0330 191 3982.
Best regards,
The iFLY Team.
I really cannot recommend this at all
I really cannot recommend this at all, the flights are approx. 1 minute long, The instructors never let go of you, so your never really flying , I get people need training, but this is just a money maker, this is proven, by the" Fly High " experience add on its £20 to fly high for a few seconds, I'd say its costing you £2.00 a second. Felt like cattle being herded the whole time, lots of sitting around.
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra iFLY Indoor Skydiving UK
Hi Derek,
We’re sorry to hear that your experience didn’t meet your expectations. Indoor skydiving is meant to be a fun and memorable adventure, but we understand that perspectives can differ.
Our instructors are there to guide and support flyers, making sure they feel safe and confident in the tunnel. The High-Flight is an optional add-on for those who want to fly higher with a specially trained instructor. While many guests choose to include it in their experience, we understand that not everyone wants to, which is why we offer it as an extra. It’s recommended during booking and pre-selected unless removed, giving guests the flexibility to decide in advance or on the day. The extra charge reflects the additional wind power and expertise needed to provide this experience safely.
We appreciate your feedback and will keep working to ensure guests have a clear understanding of all available options. If you’d like to discuss anything further, feel free to reach out at support@iflyworld.co.uk or call 0330 191 3982.
Best regards,
The iFLY Team
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